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Safety tips for Pockets

With Pockets, your banking and financial transactions are at your fingertips.

Here are some precautions for safe and secure your Pockets trasactions

  • Set up a Pin/password to access the handset menu on your mobile phone
  • Register for SMS alerts to keep track of your banking transactions.
  • Delete junk message and chain messages regularly
  • Pay attention while accessing any URL.

    • Do not browse untrustworthy websites or click on suspicious links. Exercise caution while clicking on links provided in any unsolicited e-mails and SMSes
    • Only click on URLs that clearly indicate the website domain. Do extensive research before clicking on any link provided in a message. When in doubt, you can search for the organisation’s website directly using search engines to ensure that the websites you visited are legitimate
    • Exercise caution towards shortened URLs, such as those involving and tinyurl. Hover the cursor over shortened URLs (if possible) to see the full website domain or use a URL checker that will allow you to enter a short URL and view the full URL. You can also use the shortening service preview feature to see a preview of the full URL
    • There are many websites that allow you to run a search based on a phone number and check whether or not a number is legitimate.
  • If you have to share your mobile with anyone else or send it for repair/maintenance

    • Clear the browsing history
    • Clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information
    • Block your mobile banking applications by contacting your bank. You can unblock them when you get the mobile back
  • Do not save confidential information such as your debit/credit card numbers,CVV numbers or PIN's on your mobile phone
  • Do not part with confidential information received from your bank on your mobile
  • Install an effective mobile anti-malware/anti-virus software on your smartphone and keep it updated
  • Keep your mobile's operating system and applications, including the browser, updated with the latest security patches and upgrades
  • Password-protect your mobile device to protect against unauthorised access. Set up a Pin/password that is difficult to crack
  • Do not enable auto-fill or save user IDs or passwords for mobile banking online
  • If possible, maximise the security features by enabling encryption, remote wipe and location tracking on device
  • Never leave your mobile phone unattended
  • Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used. The Bluetooth can be set up in invisible mode
  • Avoid using unsecured Wi-Fi, public or shared networks
  • Do not use "jailbroken" or "rooted" devices for online banking. Jailbreaking or rooting a device (the process of breaking into the phone's built-in operating system to control it outside the vendor's original intention) exposes the device to additional malware and gains administrative or privileged access of OS
  • Only download apps from official app stores such as Apple iTunes, Android Marketplace, Google Play Store and BlackBerry App World
  • Never disclose personal information or online banking credentials via e-mail or text message as these can be used for identity theft
  • Log out from online mobile banking or application as soon as you have completed your transactions. Also make sure you close that window
  • Be aware of shoulder surfers. Be extra careful while typing confidential information such as your account details and password on your mobile in public places
  • In case you lose your mobile phone, please call our Customer Care to disable the Pockets application
  • Always check your bank or service provider’s website for Customer Care numbers or e-mail IDs. Genuine SMS messages received from banks usually contain a Sender ID (consisting of the bank’s short name) instead of a phone number in the sender information field. (Fraudsters/scammers manipulate caller ID apps and search engines to list themselves as Toll-Free Numbers. They then gain your trust and extract sensitive information like OTP, Passwords or Credit Card details)
  • Look out for valid Encryption Certificates by checking for the lock icon in the browser's address bar, before providing any sensitive information such as personal particulars or account login details.