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Service Channels

Requests*

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Imobile for Android users Imobile for IOS users Internet Banking / Service request Phone Banking (Voice Channel) Registered
email id
Account details
Updation of Re- KYC
 N Y Y Y N Y
Conversion of Resident account to NRO account
 N N N Y Y N
Activation of Inactive Acccount
 Y Y Y Y Y Y
Activation of Dormant Acccount
 N Y Y Y Y (If one account active in customer ID) Y
Transfer of Account
 Y Y Y Y Y Y
Register for E-statement facility
 Y Y Y Y Y Y
Conversion of Minor to Major
 N N N N N N
Additional Account opening
Open Savings Account (NRE/NRO)
 Y Y Y Y Y Y
Open Fixed Deposit (NRE/NRO/FCNR)
 Y Y Y Y Y Y
Open Recurring Deposit (NRE/NRO)
 Y Y Y Y Y Y
Rupee Plus Plan
 N N N N N N
Card related
Linking Of A/c To ATM/Dr Card
 N Y Y N N N
Block ATM/Debit card-AC
 Y Y Y Y Y Y
Unblock ATM / Debit Card
 Y Y Y Y Y N
Cheque / Financial request
Instruction for cheque on hold
 Y N N N Y Y
Stop Cheque Payment
 Y Y Y Y Y Y
Funds transfer within cust id / registered billers
 Y Y Y Y Y N
Funds transfer through NEFT/ RTGS
 N Y Y Y N N
Funds transfer through IMPS using IFSC N Y Y Y N N
Funds transfer through IMPS using MMID N Y Y Y N N
Demand Draft Request
 Y N N Y Y N
Repatriation of Funds via Wire transfer / Foreign Currency Demand Draft
 N Y N N N N
Bill payments
 N Y Y Y N N
Deliverables
Redespatch cheque/ demand draft / card / cheque book
 Y Y Y Y Y Y
Cheque Book request
 Y Y Y Y Y Y
ATM / Debit Card request
 Y Y Y Y Y N* (First time issuance and renewal Debit card)
ATM/ Debit Card pin request
 Y Y Y Y Y N
Statement (Email / Physical) request
 Y Y Y Y Y Y
Internet/Mobile Banking
Register for Internet Banking facility
 N N N N Y Y
Register for Mobile Banking facility
 N N N N Y N
Reissue / Enabling Internet Banking User ID
 N Y Y Y Y N
Know Internet Banking User ID
 N Y Y Y Y N
Reissue of Internet Banking login Password
 N Y Y Y Y N
Linking of accounts to User ID
 Y Y N Y Y N
Enable Grid/Password facility
 N N N N Y Y
Enable 3D secure
 Y N N Y Y Y
Joint Applicant / Nominee related
Name Deletion
 N N N N N N
Addition of Joint Applicant
 N N N N N N
Add a Nominee
 N N N Y N Y
Delete a Nominee
 N N N Y N Y
Change the existing Nominee
 N N N Y N Y
No Nominee Declaration
 N N N N N Y
Mandate Holder
Add a Mandate
 N Y N Y N N
Cancel a Mandate
 N N N Y N N
Update the existing Mandate
 N N N N N N
Cheque Book request
 Y Y Y Y Y N
ATM Card Request
 Y Y Y Y Y N
Pin for ATM/ Debit Card
 Y Y Y Y Y N
NRI Pro / Premia related
Downgrade from PRO/PREMIA and issue regraded card
 Y N N N Y Y
Family ID creation
 N Y N Y N Y
Upgrade to NRI PREMIA / PRO
 Y Y Y Y Y N
Request for NRI Platinum Card (Only for NRI PRO customers)
 Y Y Y Y N N
Request for NRI World Debit Card (Only for NRI PREMIA customers)
 Y Y Y Y Y N
Reset of POS/Cash Withdrawal Limits of NRI Platinum/NRI World debit card
 N Y Y Y N N
Personal details
Updation of Landmark /Pincode
 Y N N Y Y Y
Updation of PAN number
 Y Y Y Y Y Y
Name Change
 N N N N N N
Signature Change
 N N N N N N
Update Email ID
 N Y Y Y Y N
Update Contact Number
 Y N N N Y N
Address Change
 N Y Y Y N N
Mobile updation
 N N N N Y N
 
Renewal / Closure of Accounts and Deposits
Renewal of Fixed Deposit
 Y Y Y Y Y Y
FD Advice / Deposit Confirmation Advice (DCA)
 Y Y Y Y Y Y
Closure of Savings Account
 N N N N Y (Single (MOP) account with balance less than 1000) Y (Single (MOP) account with balance less than 1000)
Premature Closure of NRE FD / NRO FD / NRE RD / NRO RD / FCNR (B) Deposit
 Y Y Y Y N N
On Maturity Closure of NRE FD / NRO FD / NRE RD / NRO RD / FCNR (B) Deposit
 Y Y Y Y Y Y
Tax related
DTAA facility for a/c in same custid (if documents submitted in current FY)
 Y N N N Y Y
Apply for DTAA (Double Tax Avoidance Agreement)
 N Y Y N N N
TDS Certificate issuance
 Y Y Y Y Y Y
Interest Certificate issuance Y Y Y Y Y Y
Form 60 updation N Y Y Y N Y
FATCA details updation
 N Y Y Y N Y
DEAF refund
 N N N N N N
Reversal of charges
 Y N N N Y Y

*You can also visit our branches in India or send the duly filled in physical request forms to our correspondence address mentioned on the forms.

 

Disclaimer:
ICICI Bank Limited ("ICICI Bank") is incorporated in India and regulated by the Reserve Bank of India ("RBI") and maintains its corporate office in Mumbai, India. The product and services mentioned above are provided by ICICI Bank India and is subject to product/service specific terms & conditions. Please familiarize yourself with the terms and conditions applicable, available at www.icicibank.com. The products and services mentioned in this document are also subject to RBI rules/regulations and/or other applicable laws of India.. ICICI Bank and the "I man" logo are trademarks of ICICI Bank Limited.

Depending on your current or permanent country of residence some of the Products and Services might not be available to you. Please contact us for more details.




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