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Prepaid Cards
What if my card is lost, stolen or damaged?
If your card is lost, stolen or damaged, you need to immediately block the card by calling our Customer Care on 1800-266-9849.
You can apply for a replacement card (after blocking of your previous card) at the card issuance counters mentioned above. Your last updated card balance will be transferred from your previous card to your new card. In case of pass, your previous pass will be provided on the new card as well.
Please note: Card replacement charges apply.
What is Surat Money Card? Why should I take this card?
Surat Money is a prepaid card presented to you by ICICI Bank and Surat Municipal Corporation. This card enables you to make cashless payments in the city of Surat. So, drive away the hassles of carrying change, make payments with ease and track your expenses as well with this card.
Where can I use my Surat Money Card?
The card can be used for making payments at:
- Bus Rapid Transit System (BRTS) and City Bus travel tickets and passes
- Surat Municipal Corporation (SMC) Civic Centres for tax and bill payments
- Service delivery outlets for reloading your card and bill payment
- Shopping and restaurants
- E-commerce transactions
Where can I get my Surat Money Card? What are the issuance charges?
Please refer to ‘Issuance Locations’ section for finding out your nearest Surat Money issuance counter. The card is free of cost.
How can I recharge my card? Is there a minimum or maximum limit for recharge?
You can recharge your card by paying cash at BRTS station counters, designated civic centres of Surat Municipal Corporation and Service Delivery Points spread across Surat. Please refer to the section Issuance Locations for details. First time recharge is a minimum of Rs 100. Subsequently the recharges can be in multiples of Rs 50. The maximum balance that your card can have is Rs 10,000.
How can I utilise the balance on my card?
There are 2 types of balances on your card:
- The total balance of your card which is exactly equal to the recharge amount is called the TOTAL ACCOUNT BALANCE.
- The balance on your card which is available for purpose of travel on BRTS and city buses is called the CARD BALANCE.
What is the validity of this card? What happens to my balance after the card expires?
This card has a validity of 5 years. Post card expiry, you can apply for a new card and your last updated balance will be transferred from your old card to your new card. In case of pass, your previous pass will be provided on the new card as well.
Is my card safe to use?
Yes, your Surat Money Card is safe to use as your non-travel transactions are authenticated by using a PIN.
How can I activate my card?
You can activate your card by doing a simple PIN SET and a top-up of Rs 100.
Where do I contact for any grievances?
You may call our 24-hour Customer Care on 1800-266-9849 in case of any grievance.
