Reward points will be seamlessly accrued into your ICICI Rewards account from 1st April 2022. You will be able to view your ICICI Reward Points on your ICICI Bank Credit and Debit Cards through ICICI channels from 31st Aug 2022.

All your points accrued under the new ICICI Rewards Program will be available for redemption from 15th Aug 2022 via ICICI Bank channels.

Redemption of your ICICI Bank Rewards will be enabled from 15th Aug 2022 through the ICICI channels.

You will receive ongoing communication on this in the next few months

Reward points earned from 1st April 2022 are transferred to your ICICI Rewards account. You will be able to view your ICICI Reward Points earned on your ICICI Bank Credit and Debit Cards from 31st May 2022 on ICICI Bank channels.

Your ICICI Rewards points earned on your ICICI Bank Credit Card will be credited to the ICICI Rewards account on the next date of your upcoming statement date. The new balance can be viewed on iMobile. For example, if your statement date is on 25th of every month, all reward points earned post the last statement date will be visible on 26th of the current month.

Your ICICI Rewards points earned on your ICICI Bank Debit Card will be credited to the ICICI Rewards account on or before the last day of the next month. For example, points earned in the month of April 2022, will be credited to the Rewards account by 31st May, 2022.

Please note, the reward points will reflect as zero from 1st April to above mentioned dates for credit card and debit card respectively.

Validity of ICICI Reward points will be 36 months/ 3years from the date of point issuance.

The points earned on your ICICI Bank Credit Card or Debit Card under the PAYBACK program are called ICICI PAYBACK points.

You will earn PAYBACK Reward Points for spends on your ICICI Bank Credit and Debit Card till 31st March 2022. From 1st April 2022, points on spends on your ICICI Bank Credit and Debit Card will accrue under the new ICICI Rewards program.

You will be able to seamlessly redeem/access your PAYBACK reward points that have been accrued until 31st March 2022 like earlier through all PAYBACK channels until the expiry of your PAYBACK Reward Points (After normal expiry of the points, these points will not be renewed): o To redeem through PAYBCAK website, please visit: https://www.payback.in/

• Customer call centre: 1860 258 5000 (Local call charges apply), which is operational every day from 10:00 AM to 9:00 PM
•  You can redeem via PAYBACK application
•  PAYBACK points can also be redeemed through PAYBACK partners

PAYBACK points earned has an expiry of 36 months/3years.

Post 31st March, you will be able to redeem/access your points through only PAYBACK website/call centre/app/PAYBACK partners.

ICICI Bank channels like customer call centre/i-Mobile/Internet Banking will not be accessible for redemption of PAYBACK points post 31st March 2022.

The validity of your Payback Points earned till March 31, 2022 remains unchanged. Points will be valid for 36 months/ 3years from the date of issuance of the points.

All the points earned till March 31st 2022 will be transferred to PAYBACK as usual. You will be able to redeem the same through PAYBACK as detailed in Question 10.

To resolve any dispute related to PAYBACK points please connect with PAYBACK customer call centre: 1860 258 5000 (Local call charges apply), which is operational every day from 10:00 AM to 9:00 PM.