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Customer Compliments
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I visited the Katraj-Pune Branch, on Jan 18, 2021. My visit to the branch was fruitful and informative. I hereby express my thanks and appreciation to the Bank executive, Ms Kajal Karandikar, who helped me with all my queries. Overall, it was a pleasant experience.
The new personal website interface is amazing, just loved the interface. It is very user friendly and simple to work. Kudos!
I would like to share my appreciation for the outstanding service provided by Mr Vijay Kumar Sagella of your Adoni Branch. Vijay is extremely customer friendly, service oriented and extremely helpful giving preference to customer satisfaction and provides valuable suggestions on Banking. ICICI Bank should reward such employees and be proud of.
Everything is simply superb in ICICI Bank. Internet Banking is something which everyone should experience. It is very convenient to operate my accounts being at home...Good Job...Keep up the good work...Hats off to the ICICI Bank staff and management...! Thanks for a wonderful service...! I am really happy and satisfied...!!
We are the Raghunandan Money Group and have many corporate accounts with your bank. We are extremely pleased with the lightning service rendered by your bank and also the friendly services extended to us by your employees. We would specially like to mention the co-operation given to us by the staff of your Rashmi Palace, Agra Branch (branch code 080). We appreciate the services rendered by all the members of this branch. We are thankful to you for all your help.
I would like to appreciate and say thank you very much to Miss Bhoomi and Mr Brijesh for your prompt service to the customer at Shahibaugh Branch. I am so happy and impressed by the way they tackled my NRI Account query and both are very professional and eager to help to me throughout the entire process. Thank you again to ICICI Bank Shahibaug branch and special thanks to Mr Brijesh and Miss Bhoomi for your hard work.
I would like to express my gratitude to Mr. Jay Kumar Rathod, for the help he provided while opening my new account with ICICI Bank (Chandlodia Branch, Ahmedabad). I especially appreciate the proactiveness and professionalism shown by him. Again, thank you and continue to raise the bar with your hard work and dedication.
Miss Sheetal Makwana based on Ahmedabad is doing her work with full spirit also helping to resolve each query with great efforts and quick. I appreciate to her Thanks ICICI and Sheetal
I would like to appreciate Mr Sachin Joshi and Mr Chirag Thakkar for helping us out with reference to our Credit Card issue and made us understand the policies regarding lounge access cards. The bank needs more such honest dedicated and hardworking people like Mr Sachin Joshi (Ahmedabad) and Mr Chirag Thakkar (Ahmedabad) for always helping out your customers in the hour of need.
Thanks to Mr Jignesh Panchal for providing such excellent service to resolve my complaint. He took my request and kept me updated in progress of SR. I am really happy for such delighted service from ICICI Bank Rakhiyal Branch, Ahmedabad. I wish to get this kind of service at all times. Thank you again to ICICI Bank and special thanks to Rakhiyal Ahmedabad Branch.
I'm thankful to Ms. Sakshi (Privileged Banker), SG Highway, Ahmedabad branch for her extended
support for opening PPF account for my wife, Aadhaar number updation in my ICICI Bank account
& credit card related work.
I appreciate her dedication towards work and her approach towards customer's problem
solution.
Once again I thank her & ICICI Bank for their extended support.
I want to appreciate Ms. Akansha of Ashram Road Branch who helped me by providing all necessary
details I needed to open NPS Account.
After her help, I have successfully opened my account on same day. Thank you very much!!
Excellent service by ICICI bank in this toughest condition. No one had predicted this Govt. step for demonetisation of 500 and 1000 notes, but the way of ICICI handed their own customers as well as other bank customers for few days was excellent. I will give this feedback to RBI also, as other bank employees are get frustrated with heavy workload while ICICI executives are co-operate with customer and were giving personalised service to each customer.
After arriving from U.K. both my wife & I visited ICICI Bank branch at Gr, Floor, Shivalik 2, 132 FT Ring Road, Satellite, Ahmedabad, and we were introduced to Ms. Sanyukta Rai, Deputy Manager, who provided us with an excellent service. She took on board all our issues & enquiries and helped us to resolve it to our complete satisfaction. I would like to express our sincere thanks to Ms. Sanyukta Rai and to ICICI Bank.
We all, complete India is under drive of ?500 and ?1000 rupee currency demonetisation and all banking institutions are much busy since 8th November-2016.
I herewith express my warm gratitude to the ICICI Bank Personnel for arranging a very good service for their customers in all branches of Ahmedabad.
Personally, I am very thankful to Mrs. Dhara Shah at your JMC House-Law Garden Branch; the way she has well taken care of all privilege customers. It is highly appreciated.
Once again, thank you very much for providing hard service to our loved nation India.
I would like to thank Ms Akanksha for the splendid service provided today. My requirement was to close an old Credit Card as well as open a new one. Akanksha quickly resolved my concerns as well as recommending specific Credit Cards particular to my need. She also resolved an error on my end (confusion between passbook/chequebook) very promptly. The next time I visit this branch, Ms Akanksha would be my go to person and I cannot recommend her enough. Kudos!
I have recently visited your Branch and I really appreciate the lady who served me, maybe her name was Ms. Priyanka. She helped me for raising a complaint regarding some transaction issue. I am very happy with the services of the lady and indeed I gives her good wishes.
I request you to take these kind of employees those made your brand trustworthy for a customer and please appreciate her for her good work.
I have already talked there with the Branch Executive. I would also like to give him good compliments, he is very nice and am also very much satisfied with his services that he has given me.
I really want them both to grow well and always be appreciated and rewarded.
ICICI Bank has always been my favourite bank and it becomes more when we meet an employee who goes extra mile to help a customer. I recently visited ICICI Bank Allahabad (Civil Lines) Branch regarding my dormant account and to withdraw the balance. The first time when I visited the branch, systems were not working due to server problem, but the employee catered my concern and asked for my contact details, so that she can update me once the systems start working. When I visited the branch on Monday, January 15, 2018, she was able to recognise me the moment I said my concern is regarding a dormant account. She asked me to help her with my photo ID and other documents and helped me to complete the process. She also informed that to withdraw the funds, I have to visit the branch again as I don’t have any cheque. She was also aware that I am an outstation customer. She said that she will contact me regarding the amount withdrawal after checking with the branch manager. I thought I will again visit the branch and check about this if I can withdraw the amount and if not, then the next time when I will visit Allahabad I will sort this or from Delhi branch I will see. However, it was done before I left Allahabad and ICICI Bank proved again that they are the best.
I had a bad experience of getting a fake Rs 500/ note from an ICICI ATM which I came to know after 3 days when it was not accepted at a petrol pump. I contacted Mr. Rakesh Pant branch Manager of ICICI Bank Allahabad who within 2 minutes got the fake note changed and said that matter will be investigated and made a request to give him my contact details. I deeply appreciate the warm and helpful attitude of Mr. Rakesh even though I am not an ICICI Bank account holder.
I am writing this to appreciate the wonderful services of your Ambernath, (Thane, Maharashtra)
bank’s staff. Recently, I visited your bank to apply for a life insurance and mediclaim policy,
and I was attended with utmost professional attitude and perfection. Mrs Samita Parab and team
made sure that all my queries were resolved. They made me feel really very comfortable and
introduced me with the concerned person of your bank.
I was really pleased to visit your bank and I feel I have made the right choice. I would like to
thank your staff for their warm reception and patience in answering all my queries and ensuring
that all my doubts are resolved. She and her team even helped me pick the right policies along
with taking care of all the official formalities. Once again, thanks a lot for serving my needs
with such warmth.
I am very happy with the warm welcome provided by Mr Omprakash Yadav (Deputy Branch Manager) of
ICICI Bank Amethi Branch when I visited for the first time for opening an account. I appreciate
the efforts taken by him and extended their time even after office hours which was again
followed by a home visit. Also I appreciate the knowledge, prompt response and helpful nature of
him.
Thanks a lot. It was a wonderful experience.
I do Like to Appreciate your Current Hall Bazar Amritsar Branch Manager Mr. Ashwani Sharma for his Supportive Attitude. His is Quite Good by Nature & really take Pain in Solving Problem of Customers. He is Really a Gem for Your Institute.
I am very happy with my interaction with Online Customer Care regarding various questions I had. I highly appreciate and thank Madhavi Kolusu for her prompt, detailed and accurate response to help. Keep up the good work.
The online services offered by your bank are excellent and time-saving. The money transfer and receipt are done in record quick time. The customer is informed immediately about the transactions over the mobile. I found your service is unique and memorable! Keep it up!
Dear Team, today I visited your Arrakonam Branch for cash withdrawal, were in I don't have cheque book handy, travelling to Hyderabad, I explained him the situation, he helped me with cash withdrawal form and gave 4000 within 15 mins which made me proud to be an account holder of ICICI Bank. Hats off to the Manager and team.
I wish to compliment the service provided by Ms. Samiksha Mishra from Vishal Hall branch, Andheri East, Mumbai in my recent NRO repatriation. She provided me with all the assistance needed to process it when even the contact number of the branch provided by the call centre and website were wrong.
I would just like to say "You rock in the banking part providing the customers with the fastest services ever expected by anyone." Also ICICI Bank has brought a new revolution in the banking world with its latest technologies. Employees of the bank also need to be appreciated because they are the major contributors to the success of bank with their decent and cool attitude and help the customers go a long way. Keep the spirits High always, we are there with you
Thank you for your service! Your customer service agent Dizeeta was very efficient and helpful. I was very stressed about calling from overseas but it was such a pleasant experience! I am happy I chose ICICI Bank to bank with.
My wife Sudha, joins me in thanking Mr. Murali Mudduru of Mangalore home loan branch and Mr. Ravinder Singh of Bahrain branch and their team members for their efforts in speedy processing of our home loan.We immensely appreciate their efforts and convey our sincere thanks and appreciation to their team members and particularly to Mr. Venkat of Bahrain, Mr. Manoj and Mr. Nitin of Mangalore home loan team.
Under the able leadership of Mr. Murali, with strong support from Manoj and Nitin, the speed and agility with which Mangalore home loan team worked to take the matter to its logical conclusion is a true testimony for the high standards of customer service, which ICICI Bank has pioneered in Indian banking industry. Equally well supported by Mr. Ravinder, from Bahrain, shows great team work and speaks a lot about ICICI as an organisation.
Its worth to mention at this point that, even during my first visit to ICICI Bank Udupi branch, the warmth and support offered by Mr. Prasanna and Mr. Rejish gave me a huge strength.
I have been an ardent fan of ICICI Bank, because i believe that, ICICI has ensured that i remain their loyal customer from last 13 years. More than 95% of my banking/loan/insurance needs are supported by ICICI and its affiliated institutions.
I feel immensely proud of my association with ICICI BANK.
I have been a customer of ICICI Bank since 1998. Since then, I have been shifting my base
regularly to various places. I am truly glad that ICICI Bank provides a world class service to
its customers. When I moved from Thane to Pune they did not change my Account Number. Even when
I moved out of India they converted my Savings Bank Account in to an NRO Account with the same
Account number.
In the past few months, the best experience I had has been pre paying my Housing Loan from
Bahrain. Mr. Ravinder Singh of ICICI Banks Bahrain Branch has been a great help to me. Earlier I
used to ask my father to go to ICICI Banks Belgaum Branch to give the cheque for the Home Loan
prepayment. It used to take a long time to do so, as there is no Home Loan Office in Belgaum,
and the cheque would be sent to the Hubli Branch. The staff in the Belgaum Branch were not that
co-operative and we struggled a lot.
Once I met Mr. Ravinder in the Bahrain Branch who informed me that I could prepay my Housing
Loan without going to bank and the adjustment of my loan is done as per my requirement, I was
very happy. I don’t think, I would have ever got this sort of service in any other bank. I would
like to thanks Mr. Ravinder and ICICI Bank for making my life easier. The Net Banking Facility
is simply great. The free call back facility for NRI's is another feature worth mentioning. I
had few complaints earlier with ICICI Bank and the way in which complaints were handled were
truly world class. Kudos to ICICI Bank. Despite of their elephant like size their agility is
fascinating. Who says elephants can't dance?
I am customer of ICICI Bank since 1998, and I actively use the facilities of Online Banking,
remittance and other services. I congratulate ICICI Bank to be able to service my requests and
banking needs for all these times.
I must say that ICICI has been the innovator for the banking Industry in India, I remember they
being the first Bank to walk into our office and opening account at our doorsteps while the
industry was dominated only by State Owned Government Banks where you would need to go thru so
much pain in standing queue, bring witnesses or referees etc. I have not forgotten and will
never forget, all the convenience ICICI Bank has offered me. I appreciate their staff’s friendly
assistance at all times.
I was called by an ICICI staff surveying the quality of service to me and I was honest in giving
my opinion and I think they are great. Best Regards
I would like to compliment the work attitude of Ms. Manisha Goyal , ICICI Bank, Bandikui Branch.
I had an issue with a chargeback from Karnataka Bank. I had approached ICICI Bank customer service. They had raised a Service Request on 29/8/2022. I visited the Karnataka Bank branch for the chargeback, but what I received was vague answers. 4 months passed. When nothing worked I approached Mr. V. Anish, Branch Manager of ICICI Bank, Devanahalli branch for help. He immediately took up the issue and I received the full chargeback within 2 days of approaching Mr. Anish. His relentless effort made it possible to satisfy this 83 yr old customer. Mr. Anish is a very sincere and efficient officer, who goes out of his way to satisfy the bank’s customers. I have heard about his selfless effort from some other friends too. Great job, Anish. ICICI Bank has a very able and sincere officer. Well done.
Recently I have visited the Bangalore ITPL Branch in Whitefield, to update my address and the service was very prompt and easy. I got my address updated with in a few minutes. Keep up the good work and customers like us will make sure to maintain a good relationship with ICICI Bank
I would like to appreciate the services provided by Moni Rani, Hosur Road Branch, Bengaluru. She provided excellent customer service during my interaction for a Car Loan closure. Although my salary account is in HDFC, I am thinking about shifting it to ICICI Bank. Thank you all for such an amazing customer service experience.
We have recently visited the Hoodi Branch to activate my Dormant Account and the service provided by Mr.Naveen - Deputy Branch Manager was excellent. I would like to thank him for all his timely service and efforts.
Ms. Meenakshi, I am writing this letter to express my sincere thanks and appreciation for the incredible service you have rendered for resolving my problems with respect to ICICI Bank Credit Cards. Your kindhearted behaviour and incessant support during the hour of crisis helped in solving my problems. You are a true team player and carry positive energy not only within the team but also in the entire organisation. It will not be exaggerating if I say that without your efforts, my problems would not be resolved in time and with this speed. I thank you once again for the wonderful help you have extended and wish you all the best for your future endeavours.
I want to express my gratitude to Paridhi Sharma, my Relationship Manager, for her outstanding service, even during COVID times. Kudos to Paridhi for going above and beyond and helping me out with my requests for Term Insurance. This amazing Customer obsession is something I truly appreciate and it makes me value my relationship with ICICI Bank the most. Thank you.
I visited Bangalore HRBR Layout Branch yesterday, for a new NOC for my 2010 Vehicle Loan, which was not updated properly in RTO records for some reason. Remember, this is for a 10-year-old document (NOC). I have mixed thoughts in my mind. Then I met an executive by the name of Mr Darshan. I gave my older NOC for loan details, etc. He gave me a request form to fill. After a few minutes, a new NOC was printed and handed over to me. This was an amazing experience. ICICI Bank has certainly set a new standard in the customer banking experience. Can't imagine this kind of service in any nationalised bank, who would generally ask us to come the next day even for a cheque book or trivial document. Great service by ICICI Bank and Mr Darshan in setting high standards of customer service!
I would like to heartily appreciate the service provided by one of the service agents by name Ankita Singh from ICICI Bank Kalyan Nagar Bangalore Branch who has been very supportive and very fast in providing services for my urgent query. All the best and thanks.
Rajarajeshwari Branch Executive Milan MG is definitely one of the best employees I have met so far. He provides all the information we want and is never late to respond on our queries. Since, we wanted to have startup Current Account we had lot of queries on benefits of account, but Milan made our life easy by setting up our bank process and he also tries to complete the work as fast as possible, so that the customer does not have to wait too long. My experience at ICICI Bank Rajarajeshwari Branch is the best so far. Thank you so much to the whole team for doing their best. And wish you luck for future. I would like to add that I will always be very happy to use ICICI Bank in future also and suggest others also to try the same. Thank you for the fastest response which really helped to save my time as we were running out of time on company startup. I have been using ICICI Bank since 2008 and I never had any problem till date. Their services are really good. Once again a big thanks to Milan and the whole team for always helping me at the time of need!
I would like to take this moment to share my feedback for the best experience I had with ICICI Bank Bellandur Branch, Bengaluru, when I visited the branch for assistance to close my Savings Account which was inactive for a long time. Ms Ramya the staff member who took my request was extremely helpful and very quick in processing my request. It’s a great asset for ICICI Bank to have people like Ramya in the team. Ramya - Good work, keep rocking. Thanks.
Bangalore Whitefield Branch Executive Jennifer is definitely one of the best employees I have met so far. She provides all the information we want and is never late to respond to anyone. She also tries to complete the work as fast as possible, so that the customer does not have to wait too long. My experience at ICICI Bank Whitefield Branch is the best so far. Thank you so much to the whole team for doing their best. And wish you luck for future. I would like to add that I will be always be very happy to use ICICI Bank in future also and suggest others also to try the same. Thank you for the fastest response which really helped to save my time as I was travelling at that time. I have been using ICICI Bank since 2011 and I never had any problem till date. Their services are really good. Once again a big thanks to the whole team for always helping me at the time of need. Jennifer as an executive has also helped me previously getting my mutual funds and other services. Big thanks to her. The moment I ask her for any help regarding my account or transfers, she has always responded the fastest and also solved the problem in no time. Also Whitefield Branch has a really good team which works together to make things happen really fast. I would suggest everyone to visit ICICI Bank Whitefield Branch to make things happen fast because they are really dedicated in what they are doing and also work hard to give their best. As I travel a lot cannot visit the branch frequently. Thank you.
Excellent service through ICICI Bank online service so far, better, convenient and it saves a lot of time and our queries are answered in no time, very comfortable menu, navigation and keep up the good work ICICI Bank.
I have made a remittance to Canada and I had many doubts regarding the remittance and all my queries were answered at most ease. I would like to mention Siddu the Branch Manager for helping me a lot and also Ms Shruthi and Ms Preeti for helping me throughout the process of remittance. Thanks!
This is to appreciate the staff from Kammanahalli Main Road Branch, Ms. Himani Wadhwani - who is on service counter. She really defines the meaning of 'Excellent Customer Service'. Number of occasions we have met Ms. Himani for services pertaining to my account and my family members. The most pleasing part is she knows stuff, extremely well informed about banking procedures which has made our sometimes complex queries/services hassle free. Specifically for my Mother's account, my mother is a senior citizen and Ms. Himani has been extremely courteous and resolves all queries that my mother had. She does this all with smile. To end it I would state, this is the level of service I would expect from a reputed bank like ICICI and I have 16 years old relationship with the bank. I am delighted and this is the kind of staff, even if they are discussing cross-sales products - I get inclined and encouraged to take it due to her attitude and knowledge. I 'Trust' the staff so well.
Ms Sneha Lata (Branch Operations Manager), Ulsoor road was very helpful in correcting a typo error in my given name. It was a tricky procedure because but she contacted multiple people and followed up for days and finally did the job for me.
I also noted that she was kind a hearted person who wants to help as many people and customers as she can, I have observed that she speaks empathetic about customers even behind the curtains and stage.
Having people like Ms Sneha Lata enriches ICICI bank to a great extent.
I had been to ICICI Bank main branch at MG Road in Bangalore for account details modification. Even though it was lunch time and peak rush, the staff were handling the customers very well.
Ms. Lipsa at the Privilege Banking division handled the query very well and solved the issue. She also gave good information about some savings & investment schemes. Good job. Keep it up.
Thank you very much for your very kind co-operation. You have taken the best care of my trust on ICICI Group. Wish all the great grand success to this great organisation who really live with tag line ‘Khayaal Aapka.’ Thanks a lot once again.
I would like to thank Miss Hema from the ICICI Bank branch off M.G road (Commissariat Road). She is excellent at her job, wastes no time to help as many customers as she can and is extremely polite and knowledgeable! Thanks again for all your help Hema!
Ms. Priya Singh (Relationship Manager) at Jayanagar 3rd Block branch was very customer oriented and solution oriented. In-spite of heavy footfall due to demonetisation, she responded very well to solve the issue related to joint account customer ID creation, although was late in the evening. Thoroughly impressed with the response provided with a smile on the face making things pleasant.
I think this service attitude of her makes banking with ICICI Bank wonderful.
Thanks.
Impressive service by Margosa Road Branch officials! Even during dire times of money exchange (?500 & ?1000 notes), patience shown by Bank Manager (towards an agitating customer) is commendable. Further, the ever smiling face of teller and other officials was welcoming! I always feel excited whenever I visit Margosa Road Branch! Continue the excellent work............
I want to express my sincere thanks to the Manager and staff of ICICI Bank JP Nagar Branch. For their effort in handling the crowd and managed the customer without any trouble during deposit of old currency and withdrawals.
I really appreciate their patience during the work on even weekends.
Hats off...
Staff in ICICI Bank HSR Layout 7th Sector, were very co-operative when I had gone to deposit money (due to demonetisation). Inspite of their hectic work and huge crowds (sometimes impolite), the staff were very polite, provided drinking water, examined the withdrawal/deposit slips and helped all senior citizens (out of turn). Thanks to all of them (right from security to the manager).
I had an unexpectedly good experience with Manoj and Sindhu in the Mahadevpura Branch of Bengaluru during the cash crisis while depositing my money.....they helped me to open a woman account, worked out of there way and I really am touched. I will always bank with ICICI Bank only because of this experience. Specially Manoj deserves an appreciation mail and reward from the bank authorities...everybody has worked amazingly during this crisis.
I had an issue with my Debit Card where I was unable to get the PIN reset. So I went to the nearby branch where your employee Harish V. welcomed and helped me in a great way. This is the best customer service I have had till now as compared to other Banks. Due to this officer, I am really happy and Harish V. will really give the best customer service to everyone. Give him a reward... Hats off to Harish V.
I have been visiting the ICICI Bank Jayanagar T Block, Bangalore Branch since the last 3-4 days in order to get some address proof documents. Each time I have visited, the purpose of the visit has been achieved in extremely quick time. I would like to especially thank the front office desk staff for helping me out with my urgent requests.
When my money was misused in a fraudulent transaction, the Branch employees of ICICI Bank R.T Nagar, Bangalore were courteous and helpful and made arrangements to have a video call and they helped us in filing the dispute form immediately. The help provided was prompt and the employees were patient with us as at that point of time when we panicked and were tensed. Thanks to the branch employees who helped us. Thanks with kind regards.
I would like to appreciate the Branch service of ITPL Branch in Bangalore. The staff is very cooperative. I had to make 2 DDs for my cousin's admission. This was the first time I was trying to get DD. I was running out of time as we had to submit these DDs to the college for the admission. The staff, Ms. Smita and all other staff, including the guard, not only guided me through the whole process, but also ensured I get the DDs on time.
Thank you ICICI Bank.
I visited ICICI Bank located in Chamraj Pet today regarding some clarifications. The service at the branch has improved beyond the customer's expectations. The Branch Manager and her staff members were able to understand the questions put forth by me and also guide me in a very friendly way. This type of service is required by any customer. My experience was similar to the one that I had in western countries. The service really meets high standards. Good luck to the Branch Manager and her staff.
Branch Manager at ICICI Bank ITPL branch is really amazing and always welcomes the customer with a smiling face. He has arranged for me the required change multiple times when I visited the branch. The greatness of this young man is that he tries to give a solution and sees the request from the customer's standpoint. Even if the requested change is not there, he promises the customer to get it later that day and he fulfilled the same multiple times. I am actually delighted by his service and attitude and I am sure he has a bright future. Please pass on my compliments to this gentleman. Best part this, he remembers customer name!
I would like to thank Mr. Arun for giving me a quick solution for my concern. I got my concern resolved in 20 minutes. When he told me that the issue will be resolved after 20 minutes, I really didn't believe his words. I thought that it is a common promise that customer service representatives use to please customers. But my assumption was wrong. He kept his word. Thank you ICICI Bank and Arun for your help.
I wish to appreciate Mr. Binod Gupta from J P Nagar 3rd Phase; he helped me in opening a Privilege account for my wife and demat account for myself, offered & upgraded my account to Titanium account for free. From my experience during the services he offered I particularly appreciated his sincerity & accountability, he has a superb habit of following up on his items in a self driven style which is a rarity in busy service industry. Also I believe he personally empathizes and hence strives to give the best deals that are most beneficial to customers.
These are exactly my expectations and reasons to continue the relationship with ICICI Bank.
I'd like to compliment Ankit Susarla at your Bellandur, Bangalore branch on the great service he rendered to me in foreclosing my home loan. He was prompt, lived up to his word and followed up to keep me updated on the progress of all the closing actions. He was very courteous in all his dealings. Ankit is an asset to ICICI Bank. Thanks Ankit!
ICICI Bank has provided me the best banking services. From past three years I hold salary account with ICICI Bank. I was in Hyderabad and was in need of a cheque, I walked into Madhapur branch and met an execute Mr. Rohit, who issued me a cheque in 5 minutes. Even though my account is in Bangalore branch, they treated me same as their branch account customer. I really love the services of ICICI Bank. Their internet and mobile banking is amazing. I would rate ICICI Bank services (Internet Banking, Mobile Banking, hospitality at branches) with 5 stars!
I have a savings a/c with ICICI Bank in Indira Nagar, Bangalore. When I was visiting my in-laws in Secunderabad I had an urgent requirement to sort few things with my saving a/c and my wife's account since we were travelling abroad in a week. I walked into this ICICI Bank in Kharkhana, Secunderabad and we were pleasantly greeted by this gentleman Manikanta
He was courteous and fantastically helpful. I was so surprised to see some executive from a different branch who was so helpful in sorting out a customer need. People might say that's the MO of ICICI and other standard pvt banks but this is way beyond that. He doesn't have to take all the trouble to fill out forms, suggesting the best ways to go about for our requirements. There were couple of requirements for which he said he will inform us about the status and he did promptly.
I don't generally get awed by any service since I had seen best customer treatments before, but this is to me "World class".
That's when I decided that I need to note his employee id to write this appreciation note.
ICICI Bank please keep hold of these gems, these are the ones who are loyal to their company and do their jobs honestly without expecting too much in return. These guys are the good people.
Keep up the good work and all the very best!
I recently went to the Chamarajpet Branch for transferring funds abroad for Higher Education fees. The Bank representative Mr. Mohit clearly explained about the documents required and helped me through the process in making a successful fund transfer. Although this may seem to be a part of the process, it was very crucial for me as I was nearing the deadline. It was a high impact transaction for me and the way the representative assisted me in the situation is highly commendable. Thanks a lot Mohit for your customer oriented service and thanks to ICICI Bank for setting up such a beautiful system.
I have had accounts with ICICI Bank for about 13 years now. I have always enjoyed banking with ICICI Bank, more than any other bank. I would also like to express my appreciation for Mr. Pramod Dasari, my privilege banking officer, from ICICI Bank. He has been very responsive, and has taken utmost care to service my needs, whenever required. An example recently was when I needed money from my FDs urgently for a personal purpose, Mr. Dasari arranged for the funds to be credited to my account within about an hour! Keep up the great service and trust!
I would like to appreciate Geo George from HSR Layout for his help in numerous scenarios when I moved abroad. He even helped my family members with ICICI Bank accounts (My brother, wife) even though he is not a privilege banker to them. As a customer, this kind of support is everyone's dream and Geo provided more than that. Keep it up Geo, you make banking with ICICI a pleasure!
I have seen such an exemplary service at Indira Nagar Branch, Bangalore. I was there to change the address in my Demat account and Ms. Smiriti Kumari patiently resolved any query hurled at her. She not only provided me a resolution but also helped me to tide over the bottlenecks that will be faced in the near future.
Excellent service, very prompt and responsive. ICICI has brought a new dimension in the banking industry in India. It's like having a personal locker at home. Keep it up!
It was a real surprise when I went to the bank branch today. . I had visited your MG Road Branch and was called up within a minute, as per my token, to service desk counter No.8 handled by Dipali Kakkad.
The quality of service was great and truly memorable. I even shared my experience with my colleagues and at home.
My objective for visiting the Bank was to get a DD for my daughters’ school admission.
Dipali was very friendly and courteous. She even asked me about the quality of schooling and asked how old my daughter was. She also very nicely made a sales pitch for the opening of a new account for my son under the Young Stars initiative and within seconds I agreed and opened the account for my son.
I would like to place on your records that “ICICI Bank will live up to the expectations, if all your staff give this level of service.†I would thank Dipali Kakkad once again, who made the difference today at ICICI Bank.
I would like to compliment and thank Mrs. Dutta Basu from the Sahakaranagara Branch of ICICI Bank, for attending to and advising me on all the issues raised by me recently.
I was under the impression that no one cares, mails are never replied to on time and telephone calls are never answered. However, there are some, like Mrs. Dutta Basu who do good service.
I appreciate the efforts taken by ICICI bank to launch the new service like money manger and mutual funds online..It is of a great help to the people who cannot go to the branches very often to make their transactions.Also it provides a consolidated view of your investments and spendings..A very good initiative..
I have encountered excellent NRI services over the last 10 years and at present also the Resident Wealth Management services at RT Nagar, Bangalore. Thank you.
I have been visiting your branch (R T Nagar, Bangalore) and your staff members there are very efficient and quick in serving their customers.
Also, had couple of interactions with the Senior Manager (Mr. Jyothimaya Mohanty) and he is very efficient. He is always willing to help customers even before they look for him, when they visit the branch. He breaks the traditional Bank Manager personality by being proactive and posses an approachable personality. No wonder the branch is always packed with customers (but are cleared as and when they come) for the outstanding services rendered. Please keep up the good job!
I hold a Corporate Salary Account in ICICI Bank. I am extremely pleased with the lightning quick service given by the bank. Recently, I had been to the Vijaynagar branch in Bangalore to get a demand draft where the DD was delivered in a flash. I would like to appreciate the services of a young guy Mr. Krishnamurthy who courteously asked me to occupy a seat, and there came my DD within the twinkling of an eye. Truly, this is what differentiates ICICI Bank from the age old banks. In a nutshell, truly a great bank to bank with!
I am really happy to place on record the services rendered by the Subramaniapuram Branch of ICICI Bank in Madurai. All the staff is customer friendly. I want to make special mention of Ms. Yogamathi whose approach to all the requirements of customers is praiseworthy.
Vinay provided excellent support in my entire home loan approval and disbursement process. Would recommend all my contacts to Vinay for any loan requirements.
I have long standing relationship with ICICI. I recently opened a bank account with another bank as my new company needed me to open an account with them. Honestly after initial pathetic experience with the new bank customer care, I feel the customer care service in ICICI is so much better. I actually miss it and contemplating to work with my company and change my salary account back to ICICI. I get to talk to phone banking office in ICICI immediately but its herculean task with the other bank. I must say ICICI is far better when it comes to customer service. Wish ICICI keeps up this good work.
I want to express my heartfelt thank you to Mr. Saurabh Singh, Senior General Manager and Head - Customer Service, who has helped me receive resolution for a Credit Card issue. I was levied late payment charges in spite of clearing the total outstanding amount along with interest charges. I was not only exempted from paying the late payment charges, but Mr. Singh also ensured that the interest charges that I had paid for a week was also reversed. Although, at one point the situation looked hopeless and I was even willing to make the late payment to bring closure to the matter as it was emotionally very draining for me. I am very glad to know there is support available with ICICI Bank with persistent follow up. Mr. Singh, I am grateful to you for your kind assistance.
I have been banking with ICICI Bank for more than a decade now. ICICI Bank in my opinion has the most customer friendly internet banking portal. You wish for something and you will have a tab for it. ICICI Bank internet banking really lives up to the saying "Just a click away". Also you have the best and most courteous and well trained customer care executives. They are a pleasure to talk to. It has never happened that I have not got a solution if I have called up customer care. Please keep up the good work. You have in me a very loyal customer for life and all 'cause of job well done by your team.
One of the best services by the bank in terms of products as well the applications, staff and very good call back initiative for customers who cannot access Phone Bankers. I would like to rate it as India’s number one bank.
I am thankful to ICICI Bank for the wonderful service rendered for the last 10 years. 2 memorable experience. I had to a take a DD for registering my property and I had very less time left. ICICI employee in the branch helped in 15 mins and I was very happy. second good experience- I forgot my PIN and i was able to generate it online in no time. Happy to be your customer.
I have a home loan with ICICI Bank, for any clarifications or payments I go to Sarjapur Road branch. People there are happy to help and with their busy schedules make our work so simple and convenient. I love banking with ICICI thanks for providing such a good service. I hope this stays long....
This is my 6th year of holding an ICICI Bank account and believe me, there has not been a single day/opportunity for any disappointment! ICICI Bank has the most phenomenal online banking experience and I rate it much better and higher than most of your MNC and Indian counterparts. Be it instant fund transfers to beneficiaries, address change/updations, online DD issuance and collection from any branch, debit card upgrades, ATM accessibility, mobile recharge, bill payments, payment gateway or loan processing, it has ALWAYS been a delight to be an ICICI bank customer. I work for a leading private sector bank myself and have been in the Financial Services industry for 9 years and I would still vouch for the experience of being an ICICI Bank customer. Thank You for showing the way to others and leading the change! All the Best!
I have been with ICICI bank more than 11 years, I am holding a privilege Savings Account and a Credit card,I am very pleased with the quality of service your company provides. I sincerely appreciate your responsiveness for the services offered. I recommended ICICI Bank to others because of my satisfaction with your services. I look forward to doing business with you for years to come
Your service is superb and the security level is also the best. keep it up and always be in increasing curve.
This is Arun from Bangalore, one day I just found that my two-wheeler insurance had lapsed for the past 15 days. After some work, I just logged into my banking account and found that we can insure our vehicle online through ICICI Lombard. Guess what, it’s actually a 10-minute step. The Premium Calculator is intelligent enough and it took just 10 minutes and my vehicle is safe now; the policy is dispatched to my address too. Thanks, ICICI for saving my time... Cheers to your service!
I have been an ICICI Bank customer for the last eight years. During this period, I had Credit Cards, Loans and a Demat account with ICICI Bank. I feel so comfortable and privileged, that I never thought of shifting to any other bank. ICICI gave me complete banking solutions. And I must say iMobile is awesome! I wish you all a very bright future and give you my best wishes. Kudos to the ICICI Bank.
In comparison to the other Banks that I have personally banked with i.e. HSBC, HDFC and Citibank, there is nothing like ICICI Bank. The Banking Features are really incomparable and the best of its class. I have never seen other banks have so many friendly features such as ICICI. Take for example, the Savings Account, Loan Account, Demat, Insurance or Mutual fund...etc, ICICI Bank, its online services and its features are the best I have known. I also see the best Customer Service with ICICI Bank than others. I love banking with ICICI Bank. Thanks.
I have a Savings Account with ICICI Bank. Since the opening of the account, I have seldom visited the Bank branch. I am able to do most of my transactions online or through Customer Care. Also, I have never called Customer Care to lodge any complaints. Instead, they have called me to find out about my experience on having visited a Bank branch.
We like to commend Shravan Prasad,Customer Service Wealth Officer for his excellent customer service and professionalism. Shravan showed patience, was courteous and communicated effectively. Shravan has good knowledge and was highly dedicated in solving our needs and made us feel important. We sincerely wish him good luck in his career and future.
I would like to thank Ravi Devannagari for the prompt service rendered remotely from Hyderabad. All that it took him and his team was a phone call from me and they not only helped me but also educated the branch personnel to help resolve my issue. I sincerely appreciate Ravi.
I would like to congratulate ICICI Bank for having such exceptional human assets who walk the extra mile to serve their customers.
Hi All, I am very glad to be a customer of ICICI Bank as my query was met with a quick resolution from Customer Care. My journey will continue with ICICI. Fantastic Job!
I would like to appreciate Mr. Mohammad Abdul Majeed from ICICI Customer care for his prompt follow up on my credit card replacement which was taken care of on high priority basis. Due to his active involvement i was able get the card on time. I wish him all the best for future and thank him for his support!
Hi,
this is regarding the service which was provided by your Phone Banking Office Kanitha Pulivarthy. She was very helpful and gave proper solution for my queries.
Keep going Kavitha...
I would like to appreciate the banking officer who helped me with request SR159776299. I think her name was Madhavi. She was polite, helpful and extremely professional. Overall an excellent experience.
Absolutely fantastic service provided via phone banking. I was extremely pleased with the way my service requests were handled - quick, and without any hassles. I am extremely pleased to be banking with ICICI Bank.
A big Thank You to ICICI Bank. It has been long due to write an appreciation mail for the entire team of ICICI Bank for the kind of work they do. I am writing this because the Customer Care Executive that I interact with has always understood my problem and provided me a better resolution for it. They do not behave like other bank executives. The team is very polite and understanding.
I am one among the most satisfied customer of ICICI Credit Card. I just feel like using it for any transaction and yes I always do that.
I wish the ICICI team all the very best!!!
I had a nice experience with your Customer Care Representative, Amit Shrivastava, from the address update department. He helped me by taking down the request for the update of my address on both my Bank and Credit Card Accounts. He has shown courtesy towards the customer and has updated me on most of the things. Thanks to his timely help and to your team of dedicated employees. If ever there is a competition for the best Customer Care, I am sure ICICI Bank will be in the top three!
I have been heading the Finance department of a reputed company. I feel very comfortable having a current account with ICICI Bank as it is really user friendly. I wish to make a special mention of the Customer Care executives who are very well-mannered and well-trained. Their service is quick and effective, I have never experienced similar service from any other bank. I have been in the Finance and Banking department since the last 7 years and I feel priveleged to have a bank like ICICI Bank in India.
It is not with one or two employees of ICICI Bank that I am happy with. I am extremely happy with the entire ICICI Bank family for the support that they provide. The most important thing that I observed is ICICI Bank treats customers as customers and strives towards building a long relationship with them. To this day, I have always tried comparing the services of other banks with those of ICICI Bank and I find no other bank even close to ICICI Bank in terms of services. You guys have redefined banking. Great job!
Hi, The new feature on your icicibank.com website, providing the facility to view the credit card statement is really wonderful. This will actually reduce paper wastage, telephone calls to be made and the waiting time for receiving the statement. It is quite an innovative move. Keep it up! Happy Diwali to one and all!
I have always wanted to have a savings account with ICICI Bank as I have liked the services it provides to its customers. One more reason for wanting to have a savings account was the number of branches and ATMs that ICICI Bank has. My company provided me with the option of having to select the bank in which I would like to have a salary account. I happily opted for ICICI Bank. I like the Internet Banking services and specially the grid system they provide for online transactions which makes me feel more secure.
All the best for the future!
I work for an MNC financial services company in the customer service department and I must say that ICICI Bank has one of the most user friendly websites and IVR. Well done! In an endeavour to automate, ICICI Bank has not lost its customer service attitude, something that is sadly lacking in numerous financial services websites and IVRs. My first visit to the website has been a pleasurable one!
I like ICICI Bank customer service and the innovative facilities offered by the Bank. As a techie, I expect most usage of technology and ICICI is first in that. I can say banking with ICICI can be called as Banking++
I am very much happy with the net banking services of ICICI Bank. It is quite helpful and user friendly
I was planning for this from long time, at last I am writing to thank you for all the support and services you are offering at almost no cost or minimal cost.
The day I still remember when I got my first ATM-cum-Debit Card with free of cost and Internet banking access from where my life has changed. I learned most of the things liking transfer of cash, Paying bills, purchasing online etc..
In addition to this I hold ICICI Credit Card, and trading accounts.
ICICI Bank site is the most easiest Financial site I have ever seen.
I applaud ICICI Customer Care executives for providing such an amazing, safe and hassle free internet banking experience. They were very keen to understand my difficulties as I was a first-time user. Thanks to all the executives who helped me to bank with ICICI without any delay. Happy banking with ICICI!
I would like to say that I had a very good experience as an Internet Banking and iMobile customer. I was fully satisfied with the service and can confidently say that it far exceeds the service offered by the other bank accounts I have.
Your new website is awesome. It takes us to a whole new world. This new Internet Banking interface /website is way far from previous Internet Banking website. Kudos to the team who made it a possibility. I appreciate tech teams efforts and managers hard work too. There are always scopes for improvement. But this first cut is excellent. I enjoy using this interface. Great going ICICI Bank. IT Team has done a marvelous job indeed!
I love the ICICI website. It is so wonderfully optimized that whatever you are looking for you find in nanoseconds. In fact it so finely optimized that the other day I discovered another new neutron star just going through your pages. Keep up the good work.
The user experience on online banking has improved significantly and has made banking secure and easier. ICICI Bank has given the design job in the right hands and it is very convenient to find out what I want to do online. Kudos to the team who put a thought process into it. Great execution.
Appreciate the new work on enhancing the banking online applications. It is very well organised and visually better than previous version. Kudos to all who worked on this initiative.
I am using ICICI Bank account from almost 10 years and very much happy with the banking technology (online banking). I am surprised by the privilege banking assistance where in they were able to update the ECS mandate with in 5 mins and acknowledged. This would have not happened in any other bank so quickly. Branch RT Nagar, I do not remember the privilege banking officer name. Once again thanks for the excellent service. ??
I have loved the way it is secure to transact and transfer on ICICIBank.com. With the one time passwords on my registered mobile, Debit Card authentication feels me free from being cracked. The speed of the services provided by the bank is also appreciated. My friends prefer me transferring money as it is fast and reliable. It has been a wonderful experience with your organisation. Keep the good work going!
I love the customer experience and satisfaction provided by ICICI Bank. Kudos to ICICI Bank
I called ICICI Bank in the morning with regards to some details. I spoke with Ms. Prerna who is working in your team. She was more than willing to help from the time the call connected. I started inquiring about multiple things. She has good listening skills, was patient throughout the call, ready to help and sounded happy with a lot of energy. She was more interested in helping than wrapping up the call quickly. I know there are parameters like AHT etc., but she was more interested in providing the Best Customer Service, despite of her parameters getting affected. I am glad that you have hired a person like her to represent ICICI, as she only elevated the Brand with her service and definitely needs appreciation. I wish her all the Best with her career in ICICI Bank.
I would like to appreciate Mr. Ashok, phone banking officer for his patience in supporting me during my call to customer care regarding card less transaction option.
I would like to appreciate the customer dispute team for helping me in recovering a huge amount when Matrix Cellular and a Delhi based employment agency had made a fraudulent transaction and had debited my account illegally. Really a big thank you for helping me in saving my hard earned money. Appreciate the team and their efforts. Please pass on this message to the team. Once again a big THANK YOU... I am really happy to bank with ICICI Bank.
I highly appreciate the quick, appropriate and friendly way of customer support from one of your Phone Banking Officers Ms. Chandanashri. I had an issue with activating my Gift Card and setting the password for online transactions. She was very helpful and knowledgeable in guiding me to get this done.
I spoke with Gaurav over the call and his response was very helpful. I have made previous call as well on Bangalore customer care service and always had a delightful experience. Your executives explain the process in detail with lot of patience and gratitude. If I compare with other customer care executive outside ICICI Bank, your bank customer care never fails to impress.
Thank you!
This morning, I had interacted with Mr. Samiulla Shaik, Floor Manager in the NRI customer support team, due to a delay in remittance, he was quick to understand the requirement and worked in the back end with the concerned team members and ensured the remittance is successful. I thank him so much for his timely help and support extended. Best Wishes!
I can't thank you enough. Exceptional service was provided by Bina More at the ICICI Bank Mira Bhayander Branch. She worked after hours for my personal loan application. For my convenience she waited after working hours. She was always available to answer my concern. Bina is an excellent personality at ICICI Bank. Thank you Bina for your service. Because of your extra effort I am able to achieve my abroad dream. Thank you so much Bina More and ICICI Bank. Best Banking Experience.
I would like to thank ICICI bank for giving me such an easy, secure and convenient way of
accessing my Account.
You provided me the fastest and the easiest way to open my account. Thanx to you that I
recieved my first salary in my account directly, rather than receiving a check. Than you ICICI
Bank.
This feedback is for Branch Manager of ICICI Bank Beed Maharashtra India. Great service from Beed
Branch Manager Mr. Kunal Dhawale.
Kunal has been always been helpful and supportive in
resolving all my questions and provided immediate assistance for all my urgent
requests.
Appreciate Kunal's time and good work!
I appreciate the gesture from ICICI Bank, on the Senior Citizen's DLC. Special thanks to Mr Santosh and his colleagues at Ramamurthy Nagar, for extending their support beyond routine duty and helping us in this matter.
Mr Praveen Hiremath from ICICI Bank Indiranagar has been very proactive in reaching out and building a meaningful relationship. I think Praveen is doing a great job!
This is to appreciate Ms Chandrima of HRBR layout branch Kammanahalli who always responds so well each time I go to take a DD. She processes fast and gives the printout in my hand. Ms. Chandrima always walks an extra mile and takes end to end ownership. Employee like her is a rare jewel. Hats off to your unfading quality service Ms Chandrima each time I come.
I am thankful to the ICICI Bank and its team for helping me refund the ATM fraud transaction done for my account. Appreciate the promptness of the officials in Kothanur village branch for guiding me on the dispute form and the constant assurance about my refund. Also, thankful to the Investigation and the Helpdesk team.
We liked the interaction of Mr Aviansh Srivatsava at ICICI Sarjapur Road, Wealth Management Branch. He was knowledgeable and could guide us to complete our job on time. We appreciate this very much.
Appreciate the efforts taken by ICICI Bank, Kamanhalli, HRBR Layout Branch, Bangalore during the Demonetisation drive. You have taken care for making the exchange of OHD, deposit of OHD and withdrawal of new currency a breeze. I stood two days in the queue and the manner in which things are handled overall is extremely commendable and praiseworthy. The setting up of additional counters when required and helping Senior Citizens is very noteworthy. Take a bow everyone, including the Branch Managers, Employees and even lower level staff (who were giving water to customers standing). Wish you more success in days to come.
I am a customer since 12 years and recently had done a wrong transfer to another ICICI Bank account and almost was sure that I won't get the amount back.I was proved wrong by ICICI Bank customer service.
I need to express my thanks and immense gratitude to ICICI Bank Customer Relationship Manager, Mrs. Sadhna. She has helped me by constantly following-up with different people on this matter and lead it to resolution.She has been regularly following-up on this and ensured to keep me posted and did every thing possible to get the issue resolved.
Kindly bestow my thanks and acknowledgement to her and her Manager. People like her carry the brand flag of ICICI Bank.
I wish her all the very best in life and profession.
I want to appreciate and applaud Ms. J. Revathi, your Customer Service Manager, Arekere Branch, Bannerghatta Road, for rendering excellent services to customers. Her efficient functioning, outstanding skills in holding jobs assigned to her are praiseworthy. Although my wife and I are satisfied customers of your Bank since inception, we do rarely come across officers, such as Revathi and the Chief Manager, Mr. Siva Palaparthi who provides outstanding leadership qualities to his colleagues working under him in the same branch.
I heartily wish the very best to Ms. J. Revathi and Mr. Siva Palaparthi in all their future endeavours.
Good luck and good wishes to them once again.
I want to appreciate the level of service and professionalism provided to me by Neetha from Vijayanagar Branch, Bangalore. Neetha has been very courteous and professional and has proven her excellence by keeping a follow up with me and helping me throughout. I believe that she went out of her way to give me an excellent customer service. She is quick in her work and has knowledge in all domains.
It gives me immense happiness and pleasure to explain my customer experience with Mr. Mastan Sheikh (UNS - Team). I work for International Airport Bangalore and due to the heavy work pressure, I was not able to remember the password though I regenerated the password and written it on slip of paper it was lost. He was very kind over the phone and gave me option to use the ATM to transfer the fund, as it was mandatory for me to transfer the amount. Hats off to Mr. Mastan and his quick thinking, though I was impatient that time, he listened to my whole query and gave me appropriate solution.
Once again thanks a lot Mr. Mastan.
I want to appreciate the level of service and professionalism provided to me by Mr. Charanjit Singh. He has helped me getting delivered the cheque book which has got returned twice.
I thank him for his support in resolving the issue. I believe that he went out of his way to give me an excellent customer service.
Thanks Charan! Keep up the good work!
I would really like to thank Mallikarjuna (Malli) from support team who helped me to get the reissued cards(credit and debit cards), which I lost on April 3, 2016. After contacting Customer Care multiple times, I got good response from Malli. He committed me to get the cards to my nearest location(as I shifted from Pune to Bangalore) within 3 days. I am very happy with the service provided by Malli. Thanks a Lot Malli and Keep it up! It was really painful for me on the initial days when I lost the cards. Malli wasfollowing-up for both Credit and Debit Cards Team and ensured that I received my card. Keep it up Malli and please continue with same attitude and support for customer prospective.
I am very happy that you have succeeded in providing highest level of service to customers in all your activities by constantly introducing innovative ways of banking and dealing with customers. Keep it up.
I have the great satisfaction of banking with you for such a long time and hence like to share that the experience of convenience has increased multifold since I started my journey with you, first time in the year 2006! Be the no visit to the bank or the internet banking or iMobile platforms it has been the best. Thank you!
I convey my best regards to ICICI team. Services from ICICI bank have helped a lot in most adverse times where in India, having largest population density of world, doing a small transaction may turn a days work. Thanks to the relentless effort of your team be an inseparable part of our lives. Thanks for making our world a better place and thanks to be the backbone of the Shining INDIA.
I would like to appreciate Ms. Khushbu Sahu and Rahul from Nandani Road, (Bhilai) branch. I have interacted with them for the past 7 months and they have always been helpful and have a proactive attitude. I appreciate their work so much that I normally approach them for financial transactions as well as getting some information. Besides, my account is related to MP but both are very helpful and always ready for help.
I would like to share my very good experience. I had withdrawn money from another bank ATM but
due to some technical error, it could not dispense the cash and my account was deducted with the
amount. I was worried about that but the branch staff of Rishali, Bhlai (C.G.), Shweta Dubey
gave her 100%to resolve the issue and I got my money back today. It is a very good experience
for me ever especially in the banking sector.
THANKS AGAIN !!!!!
I would like to appreciate Ms. Khushbu Sahu and Rahul from Nandani Road, (Bhilai) branch. I have interacted with them for the past 7 months and they have always been helpful and have a proactive attitude. I appreciate their work so much that I normally approach them for financial transactions as well as getting some information. Besides, my account is related to MP but both are very helpful and always ready for help.
Ms Shilpa Pareek of ICICI Bank of Bhilwarapur Road Branch is kind, co-operative and sensitive to her customers’ feelings and time. I got my work done a few times and each time she proved to be better at her job. She deserves a compliment. Thanks Ms Shilpa Pareek, and thank you ICICI for employing a lady like her.
I was really happy with the services given by the ICICI Bank Branch at the New Market Centre Point in Bhopal. An employee named Mr Arjun Sehty, helped me get my Debit Card in a very short span of time, as I needed to go Chennai. I really appreciate the services provided to me and I thank ICICI Bank for their quick and efficient service. It’s truly appreciated.
I approached your branch at MP Nagar, Bhopal to add one more account holder in our existing Joint Bank Account. This account is linked to our Demat Account also. We were directed to Poonam Chandel. She promptly rendered all the assistance required. Though, it needed several procedural formalities on our part, due to her proactive help, we could finish the task successfully and the required changes were made in the Bank Account as well as Demat Account. Big thanks to her and ICICI Bank.
My special thanks to Ms Kavita Chauhan. I was having some issues with Mobile and Internet Banking. She went out of her way and helped me. It was a very generous gesture. Thank you ICICI Bank for having such an excellent employee.
This is to appreciate the assistance and efforts and the way Ms Shrestha (ICICI Bank, Citi Centre New Market, Bhopal) handles all my queries regarding Senior Citizens Saving Scheme 2004 and gives prompt services. I would like to appreciate Ms Shrestha and other employees of this branch for the services they provide in a very polite manner.
This is to appreciate the assistance and efforts and the way Mr. Pramod Shukla, Cluster Head MP
Handles all my queries and gives prompt services even till date. He has been assisting me since
last many years now and I thank him for making my banking with ICICI Bank a pleasant
journey.
I would like to appreciation Mr. Pramod Shukla for all the services he is providing
in a very polite way.
The new upgraded online format makes me feel that I am one of the employees of ICICI Bank. No other banks in India have this type of online banking facility for customers. I am a customer with ICICI Bank since 2001. Good Job by the chairman of ICICI Bank.
I am a student and needed fast and quick service. I reached ICICI Bank and really, it was very surprising and awesome experience that I got my account opened within a day and really, it touched me. I am celebrating my banking life from last few years and I'll continue my banking with ICICI throughout my life, it's a promise... cheers to ICICI Bank
This is to appreciate with my heartfelt thanks to 2 officers posted in your Chandrasekharpur Branch - Ms Smita Jena and Mr Abhishek Jena. They have been very cordial in their dealings and have gone a step ahead in helping me in my banking works in this branch. These 2 people are very proactive, no-ego, helping and charming in their behaviour. I got all the banking works done on time due to their helping hand in the last 1+ year. I thank again these 2 enthusiastic officers and thanks to ICICI Bank for having such generous hands in your office.
I wish to put on record my appreciations for your officers who worked very hard and with patience during the initial days of the post demonetisation period. I would like to specially appreciate the efforts of Ms. Chinmayee Mohanty of your Chandrasekharpur , Bhubaneswar Branch. I have observed her utmost dedication to her duties during these difficult period, handling the jittery customers with patience and extending her support to her colleagues at the Teller end and still maintaining a courteous mannerism.
I would like to thank and appreciate the customer service I received at a non-base location - the Allahabad - Civil lines branch. It was a wonderful experience, especially when the employees took ownership in providing a resolution to my problem and queries.
I appreciate the customer services provided at the Nayapali Branch, Bhubaneswar, Odisha. I feel banking is so easy and convenient with ICICI Bank so I called it "Bank for me"
Your Customer Service for NRI services is by far the best in the industry! When I spoke to "PRIYANKA JANGID", she was excellent at solving each of my problem. To know all the elements of business is one thing and to know the art of conveying it to customers is something other. As I see, you have an excellent team of Customer service representatives who are capable of doing it all! Keep up the good work!
On 22nd March I visited the ICICI Bank branch, nearest to me.. I interacted with one of the employees - Mr Goutam Bhuyan. The interaction was very pleasing. Within just few minutes, I got my work done, even though there was a lot of work at his desk as closing for the day was on. I requested for a Net Banking password just before leaving the branch. I was on the way back from the branch, when I received an SMS regarding the request having been lodged,along with the request number. I also got a phone call from him, confirming the same. This just made me proud to be an ICICI Bank customer. Thanks a million Goutam. Thanks to ICICI Bank.
Thank you very much Ms. Swathi Katke for providing me the insight for my account and what extra benefits I can have without any charges. I really appreciate the time you took and provided the details. Keep up the good work and good luck.
I wanted to share the wonderful customer service experience given by one of your team member by the name of Astha Kapoor, Customer Service Manager for NRI division - in M.C International, The Mall, Amritsar. When I was in the branch, what a great service she provided. She looked after not only me but other NRIs with great passion and interest. Today back home in Australia, I wanted to open an account for my mom, I was so confused which one to open, and then she rang me from India and sorted everything in 10 minutes. I really thank her because she came forward and is sending someone tomorrow to arrange my mother's account opening. I would like to send my thanks and appreciation to Astha Kapoor of your bank for providing the excellent and prompt service to the NRI clients. She is very calm, patient and her mannerism is great. Quality of company employees is an indication of future success of such a great banks like yours. Please accept my wholehearted appreciation for having a great person like her.
Getting my banking requirements met were proving extremely difficult and I constantly faced unacceptable levels of service, lack of understanding or an interest in helping me, resulting in me having to make several complaints for service failures. Finally, I struck success when Albina D’Cunha came into the frame. She took the time to hear me out, understand my issues and proactively started to address them individually and making sure I was fully updated on the progress. According to me, she is an employee any organisation would be delighted to have. She totally gets the importance of Customer Care and for me was a Godsend. Thank you, Albina, keep up the hard work and I sincerely wish ICICI Bank can take a leaf out of your Book when it comes to Customer Care/Satisfaction and permeates throughout the whole organisation.
My salary account is maintained with ICICI Bank Kundapura - Branch. Udupi (Di.) Karnataka. I'm very happy and satisfied banking with you. All staffs are good and Mr. Kamalakar, Mr. Abhilash, Mr. Manjunath Shetty’s response are very good in this branch.
As a customer I am very pleased with the way you handled the service requests. This is the way a
Bank's customer service should work.
I would like to sincerely appreciate Ramanattukara from ICICI Bank, for taking up the
ownership and resolving the issue promptly.
Manasa Sethi resolved all queries and awesome experience and a cut above the rest in customer service. Thanks and Wow!
I have a Joint NRO and NRE Account with my husband at your Bank. It’s our pleasure to be associated with ICICI Bank for the good service you provide. We have been Banking with you for quite some time now. Banking can be a harrowing job, especially when we come on short leave, but it was not so, because of the excellent service provided by Diksha Jaiswal - Relationship Manager, Santacruz (W) Branch. We can’t thank her enough for the way she answered our queries. We were just shooting out questions at her and she had answers to them all. Her service was so impressive that my brother decided to open an NRE and an NRO Account with you. Through her hard work she helped bring in business to your Bank. Such commitment to great customer service is to be commended. You can be sure that we will continue to do business with ICICI Bank and also speak of your great service to our family and friends. Thank you Diksha, keep up the good work. We wish you every success.
I would like to mention the excellent service I received from Aakash. He helped me a lot and was very courteous on the phone. All my queries have been resolved by Aakash. I also like the fact that at the end of the call, the call centre representative will ask if all your queries have been solved. This is excellent from ICICI Bank. Keep up the good work. Thank you
I visited the ICICI bank website after a long time and was pleasantly surprised at the new layout. I like it. It was easy to use without any complicated steps. Good work. Become less bureaucratic if you want to win over the customers in the West. We may be Indians but are used to no hassle service.
I have a Joint NRO and NRE Account with my husband at your Bank. It’s our pleasure to be associated with ICICI Bank for the good service you provide. We have been Banking with you for quite some time now. Banking can be a harrowing job, especially when we come on short leave, but it was not so, because of the excellent service provided by Diksha Jaiswal - Relationship Manager, Santacruz (W) Branch. We can’t thank her enough for the way she answered our queries. We were just shooting out questions at her and she had answers to them all. Her service was so impressive that my brother decided to open an NRE and an NRO Account with you. Through her hard work she helped bring in business to your Bank. Such commitment to great customer service is to be commended. You can be sure that we will continue to do business with ICICI Bank and also speak of your great service to our family and friends. Thank you Diksha, keep up the good work. We wish you every success.
I would like to mention the excellent service I received from Aakash. He helped me a lot and was very courteous on the phone. All my queries have been resolved by Aakash. I also like the fact that at the end of the call, the call centre representative will ask if all your queries have been solved. This is excellent from ICICI Bank. Keep up the good work. Thank you
I visited the ICICI bank website after a long time and was pleasantly surprised at the new layout. I like it. It was easy to use without any complicated steps. Good work. Become less bureaucratic if you want to win over the customers in the West. We may be Indians but are used to no hassle service.
Many thanks Ravali! Really appreciate your prompt assistance. Thanks again for calling last night and then getting it executed in such a short time. Must say, exemplary work ethics!
I am associated with ICICI Bank from the last 20 years. I am fully satisfied with the services rendered by the Branch Manager of Chaibasa Branch. He leads his team mate from the front and has build up excellent rapport with customers. Best of luck.
I would like to compliment Customer Care officer,
Mr. Shravan Kumar who has helped me a lot on
the issue of my credit card. Shravan gave me an excellent service and resolved my issues too. I
just want to thank him.
I am greatly satisfied with the Internet Banking application from ICICI Bank. I have bank accounts with other banks as well, but none of them offers the ease and comfort that ICICI Bank does. Be it fund transfer, payment of bills, mobile recharges or fixed deposit request, ICICI Bank’s Internet Banking is the best way to handle it. I am so dependent on ICICI Bank’s Internet Banking that I probably can't dream of my banking life without it. Truly, ICICI Bank - 'Khayaal Customers Ka!'
So happy and satisfied with your staff in Sector 35, Chandigarh branch. Special thanks to Mr Arpit Sharma who has resolved all my banking and NPS account issue. He is so approachable and responsive. Am glad to write about Arpit’s customer service acumen and attitude. Keep up the good work Arpit. Also had a very good service from Ms Narinder Kaur equally competent and knowledgeable staff. Keep it up guys. All the best.
It was a great banking experience and I think ICICI Bank is the best bank. I would like to thank the staffs of Chandigarh’s 26 sector team of ICICI.
I would compliment the personalised services provided by Mr. Naval Pathak at Corporate Banking, sector 9, Chandigarh, for resolving our long standing issues and assuring a smooth and hassle free solution to our corporate banking problems. With people like him at ICICI Bank, we feel assured about the customer service at ICICI Bank and the ease of doing business with the bank. Keep it up!
Hi, I had an extremely pleasant experience of dealing with Ms Roopika Sareen (Branch Operations
Manager) in your Gurgaon branch(Udyog Vihar -IV Branch).I had a problem of lost cheque book for
an outstation account, and was bit worried regarding the security of funds in my account. She
not only dealt with the case like a through professional, but also helped me to overcome my
issue with a practical and cost effective solution within no time.All my worries were gone in
few minutes!
Really appreciate the approach and professionalism of Roopika. Great!!This attitude of Roopika
has actually has proven the tag line.."Khayal Aapka"
Keep it up Roopika.....!!!!
Thanks
ICICI bank is a trendsetter in banking industry. The current concept of "Customer Care beyond banking is really one more feather in your cap. Kudos to all the staff of ICICI bank specially Chandigarh sector 9 branch and Chandigarh ManiMajra branch.
I have been holding an ICICI Bank Credit Card for many years and never felt any need to switch over to any other bank. The Customer Care has been excellent in resolving my issues promptly, thus, increasing my loyalty towards the bank.
I wish to thank and appreciate Mrs Raji (Rajeswari Rajendran) who almost took many requests and solved it by following up with customer repeatedly. In the midst of many such things which are rare, Mrs Raji had been fantastically taking care of the request during her pregnancy period. Sorry for the delay of acknowledging her efforts, but kudos to all her efforts. Great Job Mrs Raji. Raji is definitely one of the good committed employees I have met so far. She provides all the information we want and was never late in any closure of the requests or to respond on our queries. My experience at ICICI Bank Porur - Iyyappanthangal Branch is the best so far. Thank you so much to her for doing her best. And wish you best luck for future. Thank you for the fastest response which really helped to save my time as we were running out of time as I mostly live abroad. I have been using ICICI Bank since many years. Her services are really good. Once again a big thanks to Porur Branch and the whole team for always helping me at the time of need!
I would like to appreciate Mrs Anbu from Chennai West Tambaram Branch, who helped with my NRI Home Loan closure request. My parents, who went to collect the Home Loan documents, had a very pleasant experience due to her and she also ensured their safety during these difficult times with COVID-19 by scheduling an appointment after working hours. I would prefer to go to ICICI Bank for future banking needs due to employees like her. To Mrs Anbu, kudos to you and a big thank you from me and everyone in my family.
I want to thank Jayashree (ICICI Bank, Perambur branch) for providing assistance on few changes that I requested to make on my account. She was quick to figure out the issue, made the required changes and followed-up to inform the issue is resolved. Glad to see such exceptional service.
I had recently been in contact with Jeffrin in Velachery ICICI Bank branch for help regarding my
account transaction details, so I can handle queries from IT department. Its details from FY
2011 and Jeffrin took the additional care and steps to ensure that I get my request handled
appropriately.
He went the extra mile and helped me on time which in turn helped me to handle
my auditing with IT team smoothly.
Many thanks to Jeffrin for his swift action, He is really
an asset to your company!
Thanks Jeffrin.
Mr Badrudeen, Deputy Branch Manager from ICICI Bank, Thiruvanmiyur Branch was helpful for my complaint. He acted fast and efficiently to resolve my issue. I appreciate his services.
Would like to share my experience on a recent visit to T. Nagar Branch with regard to my Home Loan interest rate upgrade. I would like to thank Ms. Gandhi Mathi one of the executives of T. Nagar Branch for helping me on my banking requirements. I am so happy the way she helped me in resolving my requirement as per the timeline which she has given. She was so particular that once my requirement was done, she called up and updated me. I am delighted the way she was supporting the customer no matter who we are. Thank you so much Madam and wish you all the very best and expecting the same kind of help and support for ever. .
I had approached ICICI Branch Nelson Manikam Road - Aminjikarai to seek help with an incorrect e-transfer. Mr Ramkumar T, Branch Manager, was very helpful to get the issue rectified. He was approachable and went above and beyond to get the issue resolved. He was quick and efficient which was so crucial in this case. Given that, I would want you to recognise him for his excellent customer service he has provided.
I am extremely thankful for the service rendered by staff in Avadi and Mahindra City branch (Chennai). I approached them in two various important situations and staffs there are very polite and understands customer very well. Thank you ICICI.
I am a Singaporean visiting Chennai for a day. Got into a situation where I was in desperate need of cash. All ATMs were closed and was running around for help. Finally reached T Nagar Branch ICICI Bank, with ICICI Bank ATM card borrowed from a friend hoping for a miracle. I noticed Nirmal Bose, Assistant Manager's friendly face and without hesitation approached him asking for help. Even though he was extremely busy, hearing my situation, he went beyond his call of duty and made sure I get the cash in my hand within minutes. I left Chennai knowing all is not lost in India and there are still kind and dedicated souls exist. We need more people like Mr. Nirmal Bose in our society. I wish Mr. Nirmal all the best in his career and kudos to ICICI Bank for taking care of its customers.
I am extremely thankful for the courteous service rendered by your Mambalam Branch, Chennai. Once again your bank has proved that they are ready to take-up any eventuality. After demonetisation as I was away from my native I happened to be with meager money. As I was worrying how to carry out my remaining days in chennai ICICI Bank came for my rescue. Your Chennai Mambalam Branch Staff has courteous enough to withdraw my requirement. I am extremely thankful to your bank and all your staff especially Mambalama branch. I am proud to say that I am a customer of ICICI Bank.
I am from Chennai and on travel to Kakinada (AP). On the same night Prime Minister, Mr. Modi announced about the note demonetizing the programme, I took train with family and my old parents. Had not more than ?2000 of valid currency. I went to Kakinada ICICI Bank Main Branch looking for some cash today, along with my wife (she has a separate account); and it was one of the most pleasant experience I ever had from Bank staff, in a chaotic situation and demands from customers. Mr. M Patnaik and Mr. Faleed (I hope this name is right) have been very supportive and they explained what they can do best for us, explained options of cheque withdrawal, ATM etc. and gave us requisite cash. I also found the whole ICICI Bank staff, in this branch behaving well with all customers in general. I am privileged customer of ICICI Bank for long time, but today was very good experience! Hats off! Even the security guard has been generally understanding with all the people! I shook hands with them to appreciate in person, but I felt that ICICI Bank Management requires to appreciate whole of ICICI Bank Kakinada Main Branch staff!
Excellent arrangements at ICICI BANK MADIKERI BRANCH for smooth currency exchange. Did not expect a small branch with very limited staff to handle things so efficiently. Every single member of the staff right from the Branch Manager to the Peons were involved. Not only were they organised but also they were helpful and courteous despite working long hours. Congratulations and thank you team Madikeri!
ICICI Bank Siruseri, Chennai.
Had been there for exchange of demonetized notes. (Wanted to
avoid going there on the first day - but had to since I had to buy Aavin milk card and they do
not accept debit / credit cards.
Good service. All staff including security guards were
helpful. Your Staff very polite and helpful.
I am nearly 70 years old. Did not face any issue
at all.
Please convey my best wishes and regards to your staff.
Hi, I am an ICICI Bank customer for the past 10 years and I would like to compliment the services of one Mr. Ramoo at Adyar branch in Chennai, Every time I come up for a request he does it with a smile and warmth and fulfills it before the desired TAT, despite me not being his branch customer, I think this service attitude of his makes banking with ICICI Bank wonderful.
I had been to ICICI Bank Chennai Mount Road branch on March 19, 2015 at 09:10 hours to take a Demand Draft (DD). I was informed by a staff that DD issuing officer will come at 10:00 hours and requested to wait. I conveyed my urgency. The Branch Manager, Mr. Ravisankar very politely approached me and asked the purpose for which I was taking the DD and at what time the DD should reach my office. Rushing towards my office at Mylapore, I informed that DD is meant for HDFC housing loan EMI. Immediately the branch manager collected the cheque and the challan meant to take DD and informed me that DD would reach HDFC HFL Mount Road branch before 10:30 hours. To my surprise exactly at 10:10 hours, I got a call on my mobile and conveyed that DD was delivered to HDFC HFL Mount Road branch. Special KUDOS and appreciation to Mr. Ravisankar. ICICI Bank is shining because of people like Ravisankar. I compliment ICICI Bank management for keeping right people at right place. Ever grateful indebted to Mr. Ravisankar.
As a loyal customer of ICICI Bank, I would like to thank and appreciate Mr. Vijay Baskara Pandiyan, Anna Nagar branch, Chennai for the exemplary level of service offered. When I walked into many banks to avail a loan facility, many didn't want to even listen due to the CIBIL and service issues I had with other banks. That's when I met Mr. Vijay at ICICI Bank, Anna Nagar branch, who is extremely professional and he is the first one who listened to my issues and was able to understand my genuineness and relate to the market and technical issues of the other bank which was the root cause of the problem. Mr. Vijay has followed up consistently until the issue was resolved and kept me aware. He has a brilliant memory and impressive concentration which makes any walk-in customer feel comfortable and creates an image that we have been provided personal services in a professional way by ICICI Bank. Mr. Vijay has gone the extra mile to create the positive experience with ICICI Bank with his sincere follow ups with other teams despite his busy schedules and has helped in resolving the matter at the earliest. Mr. Vijay is one of the best Manager that ICICI Bank has and truly deserves a huge appreciation for his commitment and great attitude. I thank ICICI Bank for having such great managers for the customers and that makes the ICICI Bank experience stand out as world class. Mr. Vijay deserves a very special mention, a STAR attitude.
It was a very pleasant experience today; I had spoken to my Privileged Banking Officer, Mr.
Raghav in Thiruvanmiyur Branch about the loss of my ATM Card and he immediately took action to
block my Card and guided me to call the Customer Care.
Also Ms. Swetha from the Customer Care
immediately took my call and placed a request for a new Card and guided me to place Mobile
Banking orders for the cheque book.
Pleased with both of them and thank you very much.
I have a long association with ICICI Bank. I had earlier applied to open a new “My KID account” with your bank but at the time of account opening there was a spelling mistake in the name. I contacted CIT Nagar Branch Assistant Manager Mr. Vijay , he himself visited to my office and gave a wonderful service and my entire problem was solved on the same day. I really appreciate Vijay’s Service. The people like Vijay help and build our loyalty to the bank. Keep up the good work, it makes me feel relaxed by associating with ICICI Bank Ltd. Kindly convey my good wishes to Mr.Vijay D for making your Bank a customer friendly and innovative Bank.
This is to place on record my deep sense of admiration and appreciation for Ms. Gayathri Durai of
your Teynampet branch Dmat section. I have a mobility constraint and the assistance she renders
me at the bank cannot be translated into words. Assistance is an under statement. It is care,
concern and comfort all the way.
Though she is in Dmat section, she takes care of all my
banking needs transcending all sectional loyalties. After my work is over, she physically
escorts me to the car.
In today's world even daughters would not give so much care. From the time I enter the bank
till I leave, it is attention and affection only. To me she is a Mother Therasa in the
making.
May God bless her.
I wish to compliment the Mr Samuel Arunkumar of Adambakkam Branch , Chennai. He has excellent customer service approach and positive attitude which has earned my admiration. He is always enthusiastic and ready to solve any of my issue whether small or big. ICICI Bank should take care of such managers who are brand ambassadors of ICICI bank.
We are extremely thankful to S Meenakshi Sundaram , Deputy Branch Manager , Annanagar East Branch and Ms Smita Sinha , Customer Service Manager for the prompt closure and timely payment of our FIXED DEPOSITS . We have noted that under the busy banking hours they have entertained our time to time phone calls and e-mails and helped us. THANK TO ICICI BANK for their prompt actions and being very soft in dealing with one time visitors like us.
EXCELLENT SERVICE... I’m from Tamil Nadu and I would like to say that every employee in every branch in Chennai is really sociable, really patient, informative and kind. Hats off to you and keep-up the good service....
I would like to give a shout out to Isac Jhonson at the Selaiyur Branch in Chennai. His service was excellent. He initially stepped in to help me with opening an NRI account, but he went out of his way to provide excellent help with my other account, helping me with the paperwork and even suggesting additional procedures that made my banking easier. Once again thanks to Isac Johnson.
Hi, I would like to appreciate Ms. Vasanthara at Annanagar Branch, Chennai for helping me carry out my banking transactions. Keeping the smile and extending a helping hand even at 8 pm in the evening certainly deserves an applause!
I would like to take this oppurtunity to thank ICICI bank employees at the Alwarpet Branch, especially Mary and Swapna who have been guiding and treating me like a priviledged/priority customer. They have helped me with details of services and benefits of various accounts. They also assisted me in opening various additional Bank Accounts like Demat Account, Women's account for my wife , two kid’s accounts and a Recurring Deposit, in addition to my Savings Account. I am very satisfied with your services and hope you keep up the same.
Today, I had a very pleasant experience at your Mylapore Branch, located at Radhakrisnan Salai.
Your staff person, Ms. Dhanalakshmi was extremely courteous in her behavior towards me.
I would like to express my appreciation for her impeccable manners and feel that she should
be complemented by letter or word.
On January 18, 2010, I visited the ICICI Bank branch at N H Road, Chennai and it was a welcome sight to see separate counters exclusively for Senior Citizens and for Privilege Banking. I could open a Fixed Deposit Account and get all clarifications on my accounts with a lot of ease and without having to move from my chair. It was a pleasure banking at the branch and at seeing all those smiling executives at our service. My best wishes to the branch for a HAPPY 2010 and ever after .....
I forgot to maintain my balance for my Personal Loan auto debit and when I tried in the system, it was not allowing me. I contacted a person from the branch (Aarthy Madam - Chitlapakkam, Chrompet, RP road Branch) and she was kind enough to support me as I was in UK currently. She explained me the procedure and guided me. I was able to pay my loan due through my friends. Highly appreciate such support.
My problem was solved by Mrs. J. Shruthi within a day. Thank you so much in understanding the customer issues and acting upon immediately. Finally she called me and confirmed me, which is an extraordinary Customer Care.
I was in dire need of my IT statement for a few preceding years. If it was with the case of any other bank, I would have let it be. But with ICICI, I knew I had a chance of getting the certificate. I was able to do this through the ‘View Loan IT Certificate’ in your site within five minutes. My special appreciation to the Call Centre folks, who directed me to the site. My sincere appreciation ICICI team.
Happen to talk to a customer service executive named Nikita for disposal of my new Chip and PIN card for my account number and she is wonderful, the way she presented and assisted me was awesome. I was in this industry some time before and I know how tough it is, but the way she assisted me was WOW experience. I could sense her smile until she ends up the call from the bottom of my heart. I congratulate her for the fabulous work and the passion she has to serve the customer. Keep it up Nikita and I trust this will reach her and should be pasted on the common board as a token of appreciation, thanks ICICI Bank to hire an agent like this.
I was in dire need of my IT statement for a few preceding years. If it was with the case of any other bank, I would have let it be. But with ICICI, I knew I had a chance of getting the certificate. I was able to do this through the ‘View Loan IT Certificate’ in your site within five minutes. My special appreciation to the Call Centre folks, who directed me to the site. My sincere appreciation ICICI team.
ICICI Bank Personal Banking new look and feel is awesome and it is excellent. Thanks to the development team as it is meeting all expectations from techie customers as well as normal customers.
I have been banking with ICICI for more than 12 years. I never had a reason to visit my First branch. In fact I don't even know where my Bank Branch is. Thanks to the Internet Banking services provided by ICICI, all my Banking needs are being fully met through the Online platform. I was looking if there will be any reason to visit my branch. But with the new redesigned Internet Banking I hardly doubt I will have a necessity to visit your Branch, though I would love to make a visit to the branch otherwise. Excellent work by the ICICI Bank Online team and kudos to the team who worked on the new Website design. I am yet to explore this fully, but I am confident that it will exceed any customer’s expectation. I am truly delighted on the customer service.
I had deposited a cheque and was worried that the clearance was taking slightly longer. I called
up ICICI Bank phone banking executive. Veena who was the phone banking executive took my call
and gave me regular updates till the cheque was cleared and the amount was credited to my
account.
It was an exemplary customer service. Kudos to ICICI Bank and Veena in particular.
I feel proud of being an ICICI Bank customer, I hold account with the bank for the past 5 years, but my bank never called me to present at my branch for any reason. It is nothing, but a symbol of 100% online banking. Thanks to ICICI Bank and best wishes for future banking initiatives.
Kudos to your Internet Banking site! It is just awesome and very user friendly. I was in dire need of my IT statement for some preceding years and if I had been banking with other bank, I would not have even tried to get it. . But ICICI Bank I knew I have a chance of getting the certificate and I was able to do it through "View Loan IT certificate" on your site, just within 5 minutes! Special kudos to your Customer Care team, they were the ones who directed me to the site. I would like to offer my sincere compliments for the entire team of ICICI Bank.
ICICI online banking is the best site I have come across in the recent past. I used to have other bank accounts and their online access is not even close to that of the ICICI Bank website. Their response time to e-mails is phenomenal. Please keep up the good service. I have international bank accounts and you give me the same feeling when i login. ICICI Bank - you are the best.
I have been with you for 8 years now and the service you provide, especially your web service, is amazing. I am a globe trotter and I have always found your Bank to be more customer friendly. Also, the responses to the queries on e-mails are very quick. Hats off to you guys for being a part of such an innovative Bank. Everything comes with a passion and you are without doubt a passionate Bank. Keep up the good work! Thank you for having revolutionised the way Indian banks work. Cheers!
I am a self-employed professional. I applied for an Emeralde Credit Card through Mr Aravindan C - RM Credit Cards at Chennai. Since I was travelling abroad the very next day, Aravindan very promptly processed the application and ensured my card got delivered the very next day! The Bank is fortunate to have such dedicated managers. Thank you Mr Aravindan and thank you ICICI Bank.
Regarding my Credit Card statement issue, I forwarded my complaints through Customer Care. They took immediate action and the refund was done. I specially thank Mr Praveen, who provided fast and prompt services for me. Thank you ICICI Bank. I feel very proud of your services.
Thank you very much for the 20%increase in my Credit Card limit without any charges!
This was
a soothing surprise among the shocking arise of ?500 & ?1000 ban.
Happy to be with you! Best
Wishes...
Recently, I noticed while paying my ICICI Bank Credit Card Bill, the Total Amount Due, Minimum Amount Due and Other Amount values are displayed. This is very much helpful to me. Thanks! For this enhancement. Please convey my wishes to the team behind this.
Dear Mr. Kushal Roy, I would like to thank the corporate cards team in Chennai, I have been working with them for past 3 years and I have had a wonderful service from them, be it in replacing the card or informing about the security threat due to my travel to risky countries like Thailand, Srilanka, the speed is really unbelievable, especially the lady, Thenmozhi in your team has been serving Caterpillar accounts and she had been phenomenal in her action. Due to my continuous travels, I can not afford to wait to receive my card to start my travel. Recently I had only 2 days between my subsequent travel and contacted Thenmozhi to replace my blocked card, she agreed to send someone to deliver it, but it seems the second day her assistants were unavailable. So she came to airport to deliver my card, I was spellbound and she regretted that she could not give the card on time, but I was surprised by her commitment! Thanks a lot and keep up your good work!
With a deep sense of gratitude, I would like to thank the ICICI team in the Credit Card division, as well as Mr. Sitaram Rajanala, Customer Service Manager at the RA Puram branch, Mandaveli, Chennai, for their swift action taken on my complaint no. SR 192181808. Very happy to be an ICICI bank customer and I am delighted by your Service. Kudos to the entire team. Once again thank you for your Support.
I would like to Thank Ms. G Thenmozhi of ICICI, who is responsible for Corporate Cards in Chennai for extending and outstanding support in replacing my card at an unexpected speed. Thanks for the team and expect the same level of commitment from Team ICICI Bank.
Hi ICICI, I wish to thank Ms. G. Thenmozhi for her prompt assistance and timely help in requirement/issues regarding Corporate Credit Card. She helped a lot in urgent requirement of Corporate Card and delivered the same on time.
I would like to thank and appreciate Ms.G.Thenmozhi for her prompt response and assistance in sorting out any requirement/issues regarding our top executive's Corporate Credit Card. Everytime I approach her for urgent and immediate assistance, and she is always available to extend her support. Thank you very much.
It is really excellent operation system, customer friendly for honest customers we are enjoying
with your credit card
Thank you so much and we are very kind of ICICI bank
I am a proud customer of ICICI Bank Credit Card for more than 10 years and it has been a pleasurable experience all through. I hardly had any major issues and for the minor ones, I got them resolved quickly either through an email or through a phone call to their Customer Care.
ICICI Bank customer service is one of the best services. I appreciate and thank ICICI Bank customer support service. I believe that their service is better than other top Banks. Thanks ICICI Bank.
I am extremely delighted by the exceptionally good service at your Alwarpet branch. The speed and quality of service is unparalleled. Also I would like to compliment your phone banking team. They always delight me as they quickly understand the service request and the delivery is jet speed. I appreciate your staff and wish that you continue to excel in customer service.
I have with ICICI Bank accounts (Personal & Current account) from last 8 years. I have never faced any problem. Very accurate service. Once we become an ICICI Bank customer we can enjoy their services by sitting at our place. ICICI bank is the only one roll model in banking services for customer satisfaction.
First of all I would like to thank ICICI Bank on the process implemented in all the business verticals especially in banking, trading & credit card operations that I personally use on end to end basis. I appreciate all the staff of ICICI Bank to offer wonderful products to customers and take it forward to greater heights. My family is really happy with your products and we are delighted to be a customer of ICICI Bank. May God Bless ICICI Bank.
I am a customer since 2001 and have never faced any time delay with ICICI Bank till now. In fact since 2001, I hardly visited the branch. There are no words to compliment; you should be a customer to feel that satisfaction. Let ICICI grow high and achieve forever.
I first opened a salary account with ICICI Bank Vashi (Mumbai) Branch. The use of technology has made my banking experience wonderful, including services like online money order, money manager, online FD linking other accounts etc. Now I have another SB account with ICICI Bank and have opened SB accounts for my wife and daughter too.
One of THE BEST banks I have ever seen to support their customers online and over the phone. I am thankful to all your staff starting from the top brass to your security staff for their awesome service. I am really happy to be your customer. Keep up the great work ICICI.
I have been an ICICI Bank customer for well over 4 years now. I have had a wonderful experience with the bank; its services, products, both online as well as in person. I just wish ICICI Bank carries on the great job that it has been doing and continue to serve more people.
I would like to acknowledge the fantastic customer service experience I had with Mr Sita Ram Prasad Ranganalla of the R.A. Puram Branch in R.K. Mutt Road, Chennai. His service was brilliant and needs to be applauded for the same. Looking forward to other such great experiences in the future.
Excellent support & service from your 24 X 7 Customer Care! Your Call Centre agents are very Patient, Courteous and ensure that our issues are addressed! Proud to see such excellent quality & service levels from one of our own Indian Banks Which is even better than some of the Foreign Banks!
I am a customer of ICICI Bank from past 10 years..I am very Happy and Proud about that. I have
accounts with some other leading banks also, but nothing comes as like ICICI Bank. What I like
most is Customer care Service and High end Technology.
Happy with your relationship.
Hi, I had a wonderful experience talking to Vishwajeet, who has not only taken me as a privileged customer but also has gone one step forward in assuring me about my successful and unsuccessful transactions, and assuring me about my payments. I also had an issue with my I-mint points, which explained and resolved completely. I congratulate ICICI Bank for having such an efficient employee, Good job done, Vishwajeet.
I am glad to have an account with ICICI Bank. They provide very good customer service. All the credit goes to the management and the staff of ICICI bank. Good work friends! Keep it up!
I was pleasantly surprised to receive a phone call from you in response to my e-mail requesting for a refund of charges. This was followed by your e-mail accepting my request. What is really amazing is that this was all done in just about 12 hours. I am an admirer of ICICI Bank for your liberal attitude, transparent transactions, up-to-date technology, customer friendly automation, professionalism with a human touch, etc. The list goes on and on and this response to my request has made me indebted to ICICI Bank always. I shall remain your brand ambassador for the common man. Thank you and good luck to you always!
I would like to thank the Support Agent Arjun for his speedy service. He never interrupted me
when I explained any issue. He confirmed his understanding of the issue and provided perfect
solutions.
Also, such a responsible and caring person in the service industry needs to be appreciated
immediately.
I have gone through the comments given by other customers. They all give only brief
appreciations. But I personally wish to say that I have an account with ICICI Bank since 2001.
At that time there were not too many ATMs of ICICI Bank and other national banks. But the
service provided by ICICI Bank has been marvellous. Even now many banks have a lot of ATMs but
they are not on par with the services provided by ICICI Bank. I have had a few problems at some
time, but they were due to not following up and I cannot blame ICICI Bank for them. My first
bank account was with SBI. Later, I opened an account with ICICI Bank and currently this is the
only account I have. I have visited all ICICI Bank branches and it takes only a few minitues to
get details. I have not seen such service in any other banks in Chennai. On my recommendation,
many of my friends have opened accounts with ICICI Bank. The ICICI Bank debit card is very
useful whenever I go out of station. Moreover, it takes just 1 to 2 hours to transfer funds from
a bank account in any other state into my account. Many banks are now providing this service but
it is not on par with ICICI Bank.
I once again thank all the staff members and the management for providing excellent service
even to a Savings Account holder. I wish you the best of luck always!
I have been using your services for the last five years and I am very satisfied with the quality of your service.
Fantastic job by Mr. Chockalingam at Adyar branch for carrying out and handing my loan transaction in very organised way. He is customer focused and is an asset to your bank - cheers, many thanks for good work and support.
Fantastic work by Mr. Elanchezheyan for carrying out my Home Loan transaction in a very organised manner. Phenomenal improvement in the Home Loan processing from ICICI Bank. Keep up the good work. Online uploading of the documents required by the marketing team is key for reduced cycle time. Good organising with the third party legal teams to finish the activities on time.
I am really happy with Dinesh Kumar one who is from Personal Loan department in Hyderabad service center. I must thank and appreciate the way he handles the requests. Awesome!!! I must appreciate and expect you to continue doing so for other customers too. Thanks a lot for all your Support once again!!!
I am an ardent ICICI bank customer for the last 11 years. I am simply amazed at your technology group in the Bank.. It is easy to get ahead of the game but to stay there all these years - I take a bow. I have never felt the need to walk into a branch. Your online banking is truly online, unlike others who just provide forms online. But I do walk into the bank sometimes just to see how you have improved, and I am always amazed by the continuous improvements (Kaizen) culture that you have. Every time I have walked in I see a difference, an improvement. I was surprised by the cheque scanning and depositing machine. The clinical efficiency of your staff and the productivity is at least 150% more than any other competitor. Given the wide variety and demands of Indian customer profile, to treat everyone with a smile and make them feel special is no mean task. To make all these a part of the culture of an organisation, truly deserves a special mention. I just did not know of a forum to express these. But then whenever marketing folks come from other banks, and tell me thatICICI is bad and all that stuff, I just tell them in reply that they cannot even hold a candle in comparison to the ICICI in technology and service. Given this opportunity I want to express my appreciation to all the staff of this excellent organisation called ICICI Bank. Kudos to you! Keep up your good work!
I have been banking with ICICI Bank for around 6 years now. The response to complaints and the
usage of technology (like cheque depositing machine, cash deposit machine) is really worth
appreciating. Internet Banking is amazing. I am very happy for the good response they give to
customer queries. The best example would be when I had applied for an add-on credit card through
the internet. Within 2 days I got it at my address and also when ever I apply for a cheque book,
I get it within 2 days at my residence . I am really very happy to bank with ICICI Bank.
Internet Banking is superbly maintained. Congratulations to ICICI Bank employees and Management.
ICICI Bank Customer Service is a boon to customers because of:
1. Large ATM network
2.
Cash Deposit System
3. Cheque Deposit System
4. 8 to 8 banking hours. Very helpful for
office going people
5. Internet Banking
6. Phone Banking
7. Debit and Credit Card
Online Services
8. Good response and instant action to customer queries via Phone
Banking
9. Good response to Internet Banking emails, Cheque book Request, Password Request,
Credit and Debit Card delivery by courier service.
10. SMS alerts whenever when customer
uses Debit or Credit Card.
11. The first time I mailed, I got the response in just a few
minutes. The next time too, it was no different. I congratulate all the employees of ICICI Bank
for making the bank the best in all aspects.
ICICI Bank is really 100% banking and the no.
1 bank in India and off course all over the world .
Love the new look of your secure, easy navigation and informational website. I can finally see all that I am looking for in one easy step. Love banking with you ICICI - Good Job!
I went to ICICI Bank’s Chittoor Branch and I am very pleased with their service. One of the employees had a doubt and took his seniors help to provide me a solution. It was very quick. I sincerely appreciate your team. Thank you, Malarapu Thejesh
I went to ICICI Bank’s Chittoor Branch and I am very pleased with their service. One of the employees had a doubt and took his seniors help to provide me a solution. It was very quick. I sincerely appreciate your team. Thank you, Malarapu Thejesh
I would like send out a big thank you to the team in D D ocean Mall Marine drive. The service provided by the deputy branch manager Ms. Mini V is excellent. Utmost professional attitude and perfection. Your staff made sure that all my queries were resolved. They made me feel really very I was pleased to visit your bank and I feel I have made the right choice. I would like to thank your staff for their warm reception.
Yesterday I visited SA Road, Kadavanthra branch for NEFT and when inquired at the counter, the staff Karthick told me that I need to carry my cheque book for the funds transfer of more than Rs. 50,000. I was helpless and seeing my situation, he went to the senior team member and came back with a solution that I will get a loose leaf cheque. He got it done and my request was met. It was a wonderful experience and good job done by Karthick for customer centricity. Keep rocking.
Thank you so much for excellent service! I have been your customer since 2005 and have never visited any bank branch for years! Everything can be done so conveniently through your Internet Banking system - from savings to bill payment or credit card payment! You people rock! Cheers!
I would like to congratulate ICICI Bank for its services, customer support & promptness & specially Internet banking, Credit card & sms messaging. Please continue the good work.
Hi, I just wanted to take some time off to appreciate the instant response by you folks when I made a transaction of Rs. 45000/-. On 22nd April, I made a transaction of Rs. 45000/- in a merchant outlet and within two minutes of swiping the card, I got an SMS stating that I made a transaction of Rs 45000 and within four minutes I received a call from Mumbai to enquire if I had made a transaction of Rs. 45000/-. I was really surprised by this instant action taken by you guys. These instant actions greatly prevent any misuse done on credit cards. Good work folks. Keep it up!
I have been a customer of ICICI Bank (Habsiguda branch, Hyderabad) for more than 7 years. I
recently had to visit this branch and was extremely pleased with the outstanding level of
customer service provided by Mr. Eswar Rao Malla (NRI Desk).
Mr. Eswar went to great lengths to understand the background and priority of the various
banking requests I brought to his attention. He gave me his complete attention for hours, and
demonstrated the highest level of commitment to delivering the best customer service I have ever
received from any banker in India or anywhere in the world.
Mr. Eswar definitely understands the evolving nature of banking and how customer's needs are
to be addressed. I have been extremely pleased with the outstanding quality of customer service
and support that I received from Mr. Eswar. Because of the outstanding customer service
experience, I will remain a loyal ICICI customer forever.
Kudos on a job well done, Eswar. Keep up the good work.
Thank you and good luck. You have an incredibly bright future and your fantastic personality
will be a solid asset in your career.
I was in R. N. Mukherjee Rd Branch, NRI service department and was served by Ms. Laboni Pandit. The banking service provided by her on January 17, 2018 was prompt and all my banking business was done on the same day. I think service like this is very recommendable. I will mention this to my friends without any reservation. I wasn't expecting to finish all my business on the same day.
I was in R. N. Mukherjee Rd Branch, NRI service department and was served by Ms. Laboni Pandit. The banking service provided by her on January 17, 2018 was prompt and all my banking business was done on the same day. I think service like this is very recommendable. I will mention this to my friends without any reservation. I wasn't expecting to finish all my business on the same day.
I used the ''call me'' facility and received a call on my Saudi Mobile within 5 minutes. I explained to the executive that I need to open another NRE account since I already have a NRO account. He was very polite and helpful. I was surprised that my account was opened in less than 24 hours without any hassles. Great Job ICICI Bank, Keep it Up !!! Cheers
The team at ICICI Bank, Dariba-
Mr. Mohan Yadav, Mr. Arindam Jain and Mr. Narendra is highly co-operative and very hard
working.
I had an urgent requirement of cash and was so worried how I am going to get it, as I saw a huge
line of customers coming for depositing their old currency.
However, Mr. Mohan Yadav and his team patiently dealt with me, understood my requirement and
resolved it immediately within few minutes.
A big thank you and compliments to the team and All the Best...!
Nilendu Mondal has done excellent customer service. I would like to thank him from the bottom of my heart, because of such staff we feel like visiting ICICI Bank again and again. Well done and keep up the hard work.
Thanks to Mrs. Pratibha Gupta for providing such excellent service. She was quite welcoming and friendly. All the formalities were done very promptly. I wish to get this kind of service at all the branches. Thanks again.
I would like to extend my appreciation for the services which I received from Miss Neelam Kumari at Bhagalpur branch, Bihar. I was on a visit to Bihar on some personal work and had to visit the branch for some queries. She was very helpful and listened very politely to my questions and resolved them in a very helpful manner. I haven’t used my account in a long time as I was not well. Because of this, I could not use my Debit Card and Net Banking facilities. I thank her for her quick response. The brand name of ICICI bank is taken good care by these new generation employees. I would again like to thank Ms Neelam Kumari for her help.
Sometime back, I had requested for a cheque drop box at the ATM centre at Jakhan, Rajpur Road,
Dehradun. This is because a large number of senior citizens reside in this area. Living up to
its reputation of being customer friendly, I recently found a cheque drop box placed at this ATM
centre of ICICI Bank.
Three cheers to the bank authorities for being so considerate. Hope it will keep on
providing value added facilities for its customers in future as well. Thank you.
Hi, ICICI Bank Hope you are doing well. Today I spoke with Sunita M (CSA), regarding my Credit Card outstanding balance. She was absolutely clear about the process knowledge and helped me to solve the doubt. Kindly appreciate her in front of entire floor, so that everyone can know her hard work. Thanks and Regards, Dhananjay Prasad
I had a very pleasant experience with one of your associates by the name Ms Sheetal. She was very receptive and prompt in solving my issue. She is a part of your team that attends to NRI Clients from your Wealth Management section, whom I had called on the phone on the 18th of January. I would like you to please convey my thanks.
Wanted to convey my appreciation of your Customer Care Helpline staff member Mr. D K Vikram who gave a superb response to me on phone and guided me patiently to validate my travel cards. You need more people like him!
Thank you for resolving and upgrading your IVR facility. Earlier it was taking around 20 minutes to reach out to the phone banking officer but now it takes only 2 minutes. Thank you for upgrading and providing such a nice help. It increases the trust towards you. Thanks again and keep up your good work.
I got a call from Ms. Bhargavi and she has solved all my pending problems. Such an officer should be there in ICICI Bank and I will give her FULL MARKS. So much of patience and tenacity she has. Great job Ms. Bhargavi.
A supervisor named Sudhakar Reddy called me and helped me to sort the issue right away and I am so happy and satisfied with his service. I would like to give him a Tap on his back for his work. He was actually with me on call till the payment went through and I was able to make the payment without any issues. He helped me so much and I am so relaxed now as I made the payment which was very important for me. I really appreciate his help. I would like to talk to him every time when I call. Thank you so much. I am happy now.
This compliment is for ICICI Bank staff and all phone bankers. ICICI Bank employee Sandeep guided me on call for net banking as well as to book multiple RDs and FDs on a single call. He handled the call very patiently. He informed me about my cheque status, reward points also. I really appreciate him.
Excellent customer support team, the bank team understands every needs of the customer and I can say the value of the customer. I appreciative your banking procedures and especially your Customer Services Department for their helpful attitude, accommodating behavior and their value towards customers. The slogan with ICICI Bank is "Khayaal Aapka" it is reality and truly followed. Keep it up and all the best!
I would like to compliment one of your employees, Radhika of customer service department, for the
excellent service she provided me today (September 20, 2014). Ms. Radhika helped me to convert
two transactions into EMI. Ms. Radhika's professionalism, ability and politeness over the phone
to get to the bottom of the situation quickly, exceeded my expectations.
Such a commitment to
great customer service is to be commended. You can be sure that I will continue to do business
with ICICI Bank for years to come.
I am SB A/c holder in ICICI Bank, CP, New Delhi. I had gone ICICI Bank, Videocon Tower, Jhandewalan, New Delhi for cash withdrawal by cheque. I have seen good management in handling the crowd in this situation. All officers and concerned staff were helping the customers as much as they can. Sitting arrangements, drinking water and other facilities are very nice. All ICICI bank staff are very helpful and cooperative. So I would like to give full marks to the all officers and staff of the Branch.
I have heard so many good things about the bank. If I am taking the trouble to find this page and write good about a "bank", I mean it! It’s commendable and service is truly an inspiration. Thank you ICICI Bank, I am so glad I am banking with you now. Customer service is prompt and excellent.
I had selected "call me back" option on the website and within two minutes I received a call back from one of the call center executives. This was fast indeed and I am impressed. Thank you for such service.
ICICI Bank is the best Indian bank with minimum hassles. You can do everything online or over the phone with utmost security which saves you the hassle of visiting the branch. I have never come across any branch official who has been rude rather they are so supportive. All other Indian banks should learn banking techniques from ICICI Bank. Hats off to you guys!!
I was introduced to ICICI Bank using Tab Banking when I wanted to open Savings and PPF account
for my wife. The request to customer service was forwarded to Rajouri Garden Branch in New Delhi
where Mr. Sunil contacted me. The whole experience of opening account was smooth. Apart from
savings account I also requested opening PPF account and the issue was that I didn't have much
time and we had to submit the 80C proofs in office. Mr Sunil understood our problem and did all
in his capacity and even went out of the way to make sure that apart from the account even PPF
account got created well before the SLA provided by ICICI bank and regularly updated me the
status and at times even post office hours. I am truly satisfied with the customer first
approach of ICICI Bank and specially Mr Sunil who truly personifies the belief of ICICI Bank -
"khayaal aapka"
Good Job guys. Hope I will continue to have great experience with you all.
I feel proud of being an ICICI Bank customer. Today again I have experienced a great customer
care service provided by ICICI Bank. I have applied an online request for a refund by IRCTC,
which was not being credited to my account. The system generated a 10 days processing time, but
it was credited to my account within a few hours on the same day.
Please convey my best
regards to the exceptional team of ICICI Bank Customer Care.
I would like to appreciate ICICI Bank for taking care of it’s customers profoundly and with
dedication. I am holding a Salary, Credit Card and other exciting iWish Account with ICICI Bank
since last 1 year. I can say that iWish facility of ICICI Bank is undoubtedly best as compared
to those of its competitors. I have started to create a goal and hunger for achieving desired
goal because of ICICI Bank (iWish Services).
As compare to other competitors, ICICI Bank
providing fabulous service especially iWish service to customer. I hope we will continue to
receive top class banking solutions and facilities from ICICI Bank.
I have been with ICICI Bank for the last 13 years and I am very happy to share that ICICI Bank,
for me, is the best bank in terms of General Banking, iMobile, Credit/Debit Card shopping and so
on. I was working in a private company in 1999-2000 and I was very keen to hold a credit card,
but none of the banks were showing interest to fulfill my wish because I was earning less than
Rs. 3,000.00 that time.
It was the ICICI Bank which gave importance to my wish and issued me
a credit card (my first credit card). This is the reason behind choosing ICICI Bank for all my
financial transactions. Now I am enjoying all the desired services of the bank (i.e. Savings
Bank Account, FDs, PPF Account, iMobile Service, Debit/Credit Card, Internet Banking, Mutual
Funds (Focused Bluechip) etc.So far, I've referred three friends of mine to choose ICICI
Bank and it's my continuous effort. If someone asks me which bank one should choose doing
banking transactions, I would definitely refer the name of 'the best banker' ICICI Bank.
I am using ICICI Bank Savings Account for the past 6 years and recently I also opened an ICICI Bank Current Account for my new business. ICICI Bank helped me open my first Current Account and I was very pleased with their services and management. My account manager calls me and ask me if I have any problem or query to use my account and they make everything very simple and less paper work makes my work more comfortable and also saves time. Once again thank you for your well professional service. I like your services very much. Thanks ICICI Bank.
ICICI Bank offers the best services in the banking industry. I have been an ICICI Bank customer for more than a couple of years and have had a great experience. I have even referred my mother to get a Savings Account, as you provide frequent and prompt services and all the ICICI Bank employees have a very humble attitude.
I have been using an ICICI Bank Savings Account for more than four years. I have accounts with other banks also, but I never had a problem dealing with ICICI Bank as compared to other banks. ICICI Bank is the best.
This month, I visited ICICI PU Block, Pitampura Branch for a remittance request, which was promptly addressed by all staff members of the branch, especially Ms. Aarti who helped me during the entire process. She clarified all my doubts and queries and advised the best option that I could choose. I truly appreciate her effort as well as the other staff members’ efforts in helping me with this transaction. Well done Team ICICI, PU Block, Pitampura for such a wonderful experience. Keep it up!
I would like to commend Mr. Sanjeev Sharma, Branch Manager, Barakhambha Road, New Delhi, ICICI Bank Branch. He has been truly helpful and extremely professional. We have been working with this branch for a number of years and Mr. Sanjeev Sharma has given us brilliant service and banking support. He has responded promptly, ensured that work was done quickly and went above and beyond to ensure quality service. As we have been going to the branch for a number of years, I can safely say that his management of the branch and staff is the best that I have seen. The staff deals promptly and courteously with all customers, which is a reflection of his leadership. Well done, Mr. Sharma!
I want to appreciate and thank Mr. Vishal Pahwa - Branch Manager, Paschim Vihar Branch, for his efforts to address my concerns. I want ICICI Bank’s management to know that people like him are a gem to the organisation. Keep up the good work Mr. Vishal. Kudos!
I am writing this for the wonderful service provided by your Ms. Supriya Singh deputy branch manager of the New Friends Colony, New Delhi Branch. She helped me in every aspect and her behavior was very generous and helpful. She is very good at her job and in dealing with customers. It would not be wrong to say that she is an asset to your bank. I would like to thank her once again for her support and generosity and wish to good luck.
I can’t thank Juhi Gupta Ma’am, RM, Vishwas Nagar Branch enough, for helping me out in all matters related to the Bank and following up regularly, until the issue has been resolved. Whether the issue was from the branch itself, another branch or the Head Office, she has always taken the initiative to resolve my issues and concerns. Thank you, ma’am.
I am very grateful to Sakshi Jolly from the East Punjabi Bagh Branch, for her warm welcome and prompt service. She was able to understand the urgency of the issue at hand and provided a detailed step by step procedure to resolve the concern raised. I also found her empathetic and very knowledgeable about the products that she thought would be useful for me. It is one of the best services I have received from a Bank and I look forward to availing similar services and products from the Bank. It would be great if you could pass on the compliment to her and motivate her to keep providing such amazing customer service.
I would like to express my greatest thanks and appreciation to Ms Kinjal from the Sector 66 Branch, in Gurgaon. Thank you for showing a high level of professionalism, dedication and attention to my queries, when I needed assistance. You kept me well informed and you were an excellent listener. I am extremely satisfied with your service. Your professionalism, experience, kindness and honesty, coupled with your diligence and hard work, made this a wonderful experience. The professional responsibilities you have towards your work is quite impressive. Thank you once again, for your time and effort.
I'm super happy with the Customer Service Experience I received from Rashika, at the Adarsh Nagar Branch, Delhi. I wanted to withdraw a partial amount from my PPF Account, that’s when I met her at the branch and she was quick and very efficient in resolving my query. She took the initiative on her own to help me in every way possible and within a few days, the money was credited into my account. Thank you Rashika, for a wonderful customer experience. Keep up the good work.
I would like to congratulate ICICI Bank for having such an exceptional staff like ‘Ms. Rakshita Kadian’, Dwarka Sector 12 Branch ICICI Bank, New Delhi. She is not only very proactive but also really helpful. She has a good amount of information to convey and helped me in investing money in ICICI Bank. She frequently shares the latest plans of ICICI Bank, I would say I could do some good investments just because she informed me. She does more than her role demands.
I am writing to sincerely appreciate Ms Twinkle Agrawal - Branch Manager at ICICI Central Market, Punjabi Bagh Branch in New Delhi for the extraordinary service rendered by her. My partner and I had visited the branch to sort out her father's death claim. Amidst the pandemic we had travelled to India only due to the loss of the loved one and were in so much of distress. Furthermore, as NRIs we have been comfortable with ICICI Bank Internet Banking for all our banking needs and seldom visited any branch in India. We visited the Central Market branch where her late father and she held account with lot of apprehensions. However, the Branch Manager Ms Agrawal really came through with utmost professionalism and was empathetic in her approach. She personally handled the case and ensured we were comfortable throughout the process. Having visited 2 other banks in the same timeline where her father held accounts and involved in similar process of FDs and account closures, etc., Ms Agrawal definitely stood out for her exceptional attitude. She truly is an asset to ICICI Bank. Once again, thanks a lot for the warm reception and resolving all our queries. Kindest regards, Bapitha Peethambar NRI Banking.
I would like to appreciate Isha Gupta working in ICICI Bank Counter 1 Vikas Puri Branch. The way she was handling customers and her dedicated and sincere services to each customer and to bank must be admired. Such employees must be promoted to higher rank. Last but not least, such employees are mark of brand in market. Best of luck.
I really appreciate the help rendered to me by Ms. Leena Singh, Deputy Branch Manager, Janakpuri D-Block branch in processing my father's death claim. She was very polite, courteous and is an asset to your company. Kudos! Please give her a raise!
I am very happy with Mr. Sunil Tripathi who is in Nehru Place Branch. That person solves my
problem within 10 minutes. When I was facing a problem from August 4, 2018 and met the above
mentioned person on August 13, 2018 he welcomed me and obliged the same. I think he should be
rewarded. I agree that if these types of persons are there to help, bank will definitely rise
up. I also thank Ms. Monika who is in your backend team she assured me your work will definitely
happen shortly and she should also be rewarded. Assurance is the main thing. She also told that
in case of any problem in future, I can contact her and she will co-operate with me.
So nice of both, I salute. Thanking you in advance!
I would like to appreciate Ms. Neetu Chauhan - working at Janpath Branch - New Delhi for her
sincere efforts in providing solution to my banking issue. I found her helpful and customer
oriented. I appreciate her work and dedication towards job assigned. ICICI Bank is lucky to have
such an employee in the organisation. I would like to recommend her name for providing excellent
Customer Service before higher management.
I wish her a very successful and bright career in
the bank.
I am totally overwhelmed by the best of class services given by Mr Raj Kasnia of Rohini Sector 9 branch. He always goes extra mile to deliver the best to ICICI Bank customers.
I would like to thank Mr. Radhey Shyam Yadav (Deputy Branch Manager) of Branch: Neemrana-1530. He understands the problem of deduction of amount from my account without any intimation and helped me a lot by acting upon it immediately. I will surely recommend my friends and colleagues for this type of positive and healthy response from ICICI Bank. Please convey my heartfelt thanks to him once again.
I want to thank Ritesh from B1 Janak Puri Branch for helping me for my foreign transaction. I appreciate his work ethics and helping nature. Happy to be associated with ICICI Bank.
I would like to appreciate the work of Deputy Branch Manager in Raj Nagar, Ghaziabad branch. He is one such person who takes care of the work done on other desks also. The way of talking and interacting with customers is lenient. He is commendable in listening and resolving queries of the customers. Special thanks to the Branch Manager.
Thank you so much for solving my complaint, really appreciated the way my problem was solved, this shows ICICI cares for each and every valuable customers. Thank you so much to the Deputy Branch Manager of Hissar Road Rohtak branch for personally solving my problem.
I would like to appreciate the excellent and personalized customer services I received in the
Janpath New Delhi Branch, regarding the closure of my accounts.
The case was dealt by Dy.
Manager Ms. Deepa Sachdeva, who quickly resolved some issue that had cropped up, kept me well
informed and took pains to conclude the matter quickly and efficiently. I do appreciate her
knowledge, professionalism, communication and problem resolving skills. This is in stark
contrast to the service that I had encountered earlier by other ill knowledgeable
employees.
An organization is as good as the people in it and Dy. Manager Ms. Deepa Sachdeva
is certainly an asset to ICICI Bank and changed my perception of ICICI Bank in a positive
manner.
I am holding a credit card. I had some issue regarding repayment. My wife Ms. Sunita Sharma went to Rohini Sec-8, Delhi branch and met Ms. Ila Joshi. I would like to inform you that she is so kind and helpful. She advised us the appropriate way and solve the issue with her level best. I am thankful for her help and consideration and I would like to wish for her bright future.
I would like to thank and appreciate Mr. Ankit Goswami (teller) from Arjun Marg, Gurgaon branch.
He is most calm person I have ever seen in bank. Very much approachable and down to earth. Even
when there are huge queues or many customers I don't see him getting irritated. Talks very
nicely to the customer for the verification or any other details needed.
Thank you Ankit for
being part of ICICI bank. You are a gem.
I have visited Tilak Nagar branch and interact with staff members and all the staff members are very helpful. I have communicated with Harneet Kaur Madam really helpful and ready to help extra miles. I wish them best of luck for their future. When I am compare this with other similar bank, I will give 120% marks to all of them. I wish them best of luck for their future.
I would like to praise and compliment ICICI bank to have employees like Prabhat Ranjan, Forex
Trade Desk. He goes beyond expectation for corporate customers and I would highly recommend him.
He really deserves that. Cool, Calm and very hard working.
Great Work!!
I would like to appreciate the assistance received from Mr. Manjinder Singh Kataria, Branch Manager, Vikaspuri Branch, New Delhi in my recent visit to India as an NRI account holder. He provided prompt, efficient and highly commendable service in activating, resolving and providing accurate and timely information regarding our accounts, especially at the critical time of recent demonetisation. He made us feel valued customer and went extra mile to resolve our banking issues considering our limited time period in India. Kudos to him for the tremendous help and definitely proving ICICI Bank slogan "Khayaal Aapka". I felt he is one of the best and hard working Bank Managers ICICI Bank can be proud of. Keep up the good work Mr. Manjinder, really appreciate it. Thanks again for all your help provided to us in those trying circumstances and our short period of stay.
Today I took the advantage of being Senior Citizen. Went to ICICI Bank, C block, Vasant Vihar,
got entry in the bank straight away, was made to sit on the chair and they cashed my cheque in 2
minutes, that too in ?100 and ?50 notes. Very impressed by the polite and courteous behavior of
the staff.
Thanks a lot to the all the staff of this bank
As this high wait time and long queues in banks, Bank staff is competing and managing the
situation very well. Staff behaviour is so user friendly and co-operative. Hats off to you
people.
#ICICI BANK #ICICI Bank-B-Block, Janakpuri
I am a senior citizen and visited B-11 Branch at Vasant-kunj, New Delhi, to deposit old notes and withdraw cash. Mr.Pramod Malik and entire your bank staff were of exceptionally great help to me. All activities were very well organised and behaviour of all bank staff was outstanding. Great banking experience. Keep it up.
I have visited Rohtash Nagar branch and interact with staff members and all the staff members are very helpful. I have communicated with Hiten Madan, Bharti Dhingra and Ankir Vijayvargiva, all are really helpful and ready to help extra miles. I wish them best of luck for their future. When I am compare this with other similar bank, I will give 120% marks to all of them. I wish them best of luck for their future.
The real GEM of the Branch at Dwarka Mor, New delhi, Mr. Manish Jha who is cool minded, soft, polite, confident, accurate, passionate, ever-smiling, dedicated, sincere, attentive, good listener and always ready to share the complete load of the Branch. In simple words - ONE MAN Show. Simply amazing and wonderful TEAM WORK in supportive role by Ms. Nivedita Rai. The Branch Manager, Mr. Anil Bisht the great Motivator and silent HERO which keeps good chance / change to his TEAM Leaders to prosper and progress. The ideal joint performance of over-all branch, that too with huge business volume and to handle people (Customers/Non-Customers) visiting at a time, to give priority to each of them and allow them to leave Bank with 100% level of satisfaction and confidence with surety of saving the time, which is not there if they would have visited any other Non ICICIBanks Branches.
I would heartily like to thank Mr. Chetan, New Delhi-West Patel Nagar Branch, who has been a
great help for me.
I am a BPO employee and was looking for invest some sort of my hard earned money for which I was
looking for a good option. For the same I had visited your West Patel Nagar branch on January
13, 2016 and met Chetan on frontline desk. He understood my requirements and provided me great
piece of resolution. Not only this, he resolved my some queries too.
I am glad to appreciate
his regular follow ups and tremendous help. Chetan has proved your bank sogan "Khayaal
Aapka".
It’s really wonderful for having such a good experience.
Great Work
Chetan... Keep up the Good Work...
I am an account holder for the past 10 years and I became a victim of fraud for the first time. A friend of mine suggested I reach Mr. Atin for help. I am extremely thankful and truly appreciate Mr. Atin at Sector 14, Gurgaon branch for showing compassion and extending his immediate help to block my card even though I have never met him nor have an account in his branch. He is a true hero for ICICI Bank and I hope you have many more who are compassionate and professional towards their customers. He guided me in the next step as well as comforted me with his kind words when I was totally shaken. I truly appreciate his gesture.
I am highly pleased with services of ICICI Bank Branch, BCP, New Delhi. Especially by the
response of Mr. Ved Prakash Sharma who he is honest, hardworking and goes the extra mile to help
the Bank Customers.
I have a current account with the bank. On September 3, 2015, I visited
the Bikaji Cama Place Branch and deposited money in my account. By mistake I had deposited an
extra note of Rs. 1,000. After my accounts department realised this, I informed the Bank. It was
late in the evening when he called me and informed me to come and collect the money i.e Rs.
1,000 from the bank.
It was Mr. Ved Prakash who called me several times and finally informed
me to collect the same from the Bank.
I highly appreciate what he did. Besides this, he
always tries to help the customers by going out of the way.
Every experience is different. We wish to thank Mr. Anuj Kalra, Wealth Manager ICICI Bank, M
Block, Greater Kailash Part 2, New Delhi for serving with a passion. Thank you Anuj for
professionally & diligently going that extra mile, be it managing wealth or following up on
banking requests. We appreciate it.
We also take this opportunity to thank your colleague
Himanshu, Cashier. He is always smiling. There is so much warmth in his body language and voice.
Thank you Himanshu.
I had a really helpful service experience provided to me at Mayur Vihar Ph-1 branch. They helped me to add the payee in internet banking which I was not able to do earlier. I really appreciate the service offered by this branch and also an employee of Noida Sec-60 branch who told me the address of Mayur Vihar branch to sort out my problem. I hope you maintain this rapport with other customers also.
I would like to compliment the "Relationship Management" structure, and today's episode is a classic example of the same working very well. Let me start by confessing that I was skeptical that my issue will be resolved, leave alone fast, but then I chose to call my assigned Relationship Manager - Shreya Srivastav, who as always was very helpful and got the issue resolved in 5 minutes, honestly, I am hugely impressed. Now I know that it may be (or maybe not) a minor thing that she would have had to do, but whatever it is, it was a customer delight moment, and a big thanks to her! Keep it up! I am happy to be associated with ICICI Bank. Please pass on my formal compliments to Shreya as well and hope you recognise her efforts!
I and my family have a few accounts in the Vasant Vihar, C Block branch and I am happy to say that the service provided by the whole staff is outstanding. Especially Mr. Rahul Dwivedi has been really helpful in sharing and suggesting different schemes for me. He is prompt and professional. Looking forward to your continued support. Keep up the good work.
I always feel very happy, privileged, satisfied and relieved whenever I visit ICICI Bank Yamuna
Vihar branch. They always listen to my query patiently and make my work easy.
They treat
every customer very well and make ladies comfortable there. I always find them keen to know
customers problem and help them out. Each and every staff member is appreciable for their
behaviour and duty.
I am very happy with ICICI Bank Yamuna Vihar branch services and staff
members.
I urgently needed previous years bank statements of my current account. I contacted Mr. Sanjay at my home branch in Panchsheel Park. He asked me to submit my request in writing and told me that he will try to fulfill my request at the earliest. I was pleasantly surprised when within 3 working days he contacted me and asked me to collect my bank statements and at the same time requested me to keep the statements safely. All praise for ICICI bank at N-136, Panchsheel Park.
I love and feel proud to be a customer of ICICI Bank. I visited Chandni Chowk branch on November
29, 2013. I approached a very senior staff, Shrey (Privilege Desk / Forex Desk). He was very
polite and helpful for not only me, but for all of the customers who visited his desk.
He was
also helping new staff in there queries.
I was going to open PPF account in other bank, but
now my mood has changed. Now I opened a PPF account with ICICI Bank. I would love to have this
kind of service from ICICI Bank in future also. Please also share my compliment with that staff
(Mr. Shrey) in front of all Chandni Chowk Branch.
I would like to share that I had a very good service experience at Gandhi Nagar Delhi branch. Mr Nipun Seth, Deputy Branch Manager is very helpful and knowledgeable. He was able to serve all my 5 requests within 30 mins. Mind blowing service. Keep it up.
I would like to appreciate Mr. Anshuman Singh, Branch Manager, ICICI Bank, Jhandewalan Branch, Delhi for his prompt response, profound understanding and professional excellence with regards to the debit of my cheque to a charitable organisation. The service provided was world-class. I wish him a bright future and thank him for helping me.
I happened to visit your Shikohabad branch because of some family friend account. I would like to place an appreciation to Mr. Vikas Sharma, Branch Manager for looking after customers in a very dynamic, efficient and cordial manner. I am an account holder of your bank for the last fifteen years. The famous author Chetan Bhagat is my son. I wish that you keep up the good work and encourage Mr. Vikas Sharma by proper rewards.
I really appreciate the working attitude of Ms. Ashima, who works at the Ashok Vihar Branch (0331) in New Delhi. We have quite a few Current / Savings accounts at the branch and she is always available on the phone, weather on a holiday or on a working day, to solve our queries however small or big they may be. If it weren't for Ashima, we would never have opened so many accounts in a single branch/bank.
I appreciate the services of Ms. Sajala of Benz Circle Branch, Vijayawada for her approach in getting our transactions done efficiently. She responds to the enquiries of the customers patiently. I wish her good luck in her career and personallife.
I am holding an account with icici bank.I recently visited this branch located at netaji subhash place, new delhi and experienced amazing customer service at this branch by young girl named Pooja, she treated me very well. I am glad by the bank's services and staff.
It was a wonderful "Customer Delight" experience. I am very impressed with Harsha Gogia (Emp ID 191130). She has great product knowledge, listens to customer queries very attentively and solves the problems with the best solutions! It truly was an excellent experience!
I would like to appreciate the efforts of the ICICI Bank staff, especially when it comes to the service matter. I came with my friend to the Palam Branch for a cash withdrawal. I admire the efforts of the lady sitting at cash counter who not only did all the security checks like confirming on phone, checking ID Proof but at the same time was very polite and helpful. Anybody would wish to get an account opened with such a Safe Bank.
Had a good experience at the ICICI LAJPATNAGAR Branch. I would like to thank Miss Shiksha Agarwal
for handling work and Customers, so efficiently on Half-yearly closings.
Wishing her great
success in future......
I would like appreciate the Shantiniketan Branch at New Delhi for their support and service. I would like to thank all the staff for understanding my needs, and having a proactive approach and attitude. I sincerely hope that ICICI Bank will continue to exceed my expectations.
Hi, this is to specially mention and thank Mr.Amit Gupta ... Branch Manager, Dilshad Colony Branch , New Delhi. He went out of the way to help me with KYC of ICICI Bank as well as KYC of Mutual Funds which really speaking was not his job. It really lightened my official burden. Thanks a lot Amitji. I am sure many more customers will be pleased with your helping attitude. Kudoos !!!!
I want to record my appreciation for the excellent service I received yesterday.
My daughter
who is a Doctor, wanted a draft to be made for the registration charges for appearing for the
counselling for a PG course at Delhi in the morning of April 15, 2011. She told me about this
around 8 p.m. yesterday, by which time the ICICI Bank at East Of Kailash (where I have my
Savings Bank Account) was closed.
I was in a fix as April 14, 2011 was a bank holiday and if
any thing had to be done , it should have been done yesterday.
If my daughter
doesn’t get the draft she will not be allowed to attend counselling on April
15, 2011. I called up Siddharth Raj Singh, the Branch Manager of the East Of Kailash branch, who
told me not to worry. He had a telecon with his counterpart at GK-1 Branch, which remains open
till 8 p.m. and asked him to arrange for the draft.
Although the GK-1 branch closes at 8 p.m.
, I was told that they would help me even if I reach them by 8.30 p.m.
I reached the GK-1
branch around 8.15 p.m. and within a few minutes the draft was in my hand. This is
‘customer delight’ and I would like to extend a special
thanks to Siddharth Raj Singh, the Manager of the East Of Kailash Branch. Continue the same
spirit.
Hi, I’d like to specially thank Ms. Manpreet Ahluwalia, from NBCC place ICICI
Branch Delhi. She has extended all possible help whenever I approached her. Especially with
queries related to my ICICI Bank Savings Account. Her understanding of my problems and the way
she interacted with me, was excellent. It is really nice to see such employees, who devote time
to customers ,and help them in every possible way, with better cooperation, support and
sincerity. I wish all the best for her career and future.
She was polite, helpful and
extremely professional. Overall an excellent experience.
Hi, I would like to thanks Mr. Anish Gupta, New Delhi, for extending all his support and getting my problems sorted out with-in 24 hrs time due to which I was suffering from last 4-5 months. I am really happy and this experience has also changed my whole perception towards the bank. ICICI Bank and its customer is lucky to have you in the organization Anish and is not the vice versa. It is people like you who justify our decision of choosing ICICI Bank. I really appreciate the time & efforts taken by you. Thanks once again & continue the good work.
Hi, this is to specially mention and thank Mr. Amit Gupta, branch manager, Dilshad colony branch, New Delhi. He went out of the way to help me with KYC of ICICI Bank as well as the KYC of mutual funds, which really speaking was not his job. It really lightened my official burden. Thanks a lot Amitji. I am sure many more customers will be pleased with your helping attitude. Kudoos!!!
I had a wonderful experience at Noida sec-62 branch.
It was urgent for me to deposit a cheque,
and I had my 20 month old son with me; The staff was so courteous and helpful; they tried
everything to keep him happy so that I can finish off my things ASAP!
I am so thankful to all
the sec-62 branch staff... they are doing a good job!They are incredible!"
I have my account in ICICI Bank since last 30 months only. But I have been in a lot of different circumstances with them. Every single time, I have seen a better part of their customer service. The way people handle the issues, if they do not know something, they ask the appropriate person and get your issue sorted out. I have been to various branches of this bank, and found more than satisfactory customer services. Specially, I would like to mention the one in Sector-15,Rohini, Delhi. They really look out for what you are looking for and give you the best possible service. Keep up the good work ICICI Bank and keep raising the benchmark of the industry in India.
I am writing to acknowledge the valuable advice I received with regard to my investments from Ms. Ritu Khanna, Wealth Manager, Wealth Management, ICICI Bank, Vasant Kunj, New Delhi. She provided assistance with her knowledge and experience and I would like to record my compliments to her in this regard.
I have visited CP, Delhi branch a number of times in the recent past and I am really amazed by the services provided at the privilege banking section by your Assistant Manager Ms. Devshri Gaur. She is really helpful and provides solutions to the satisfaction of the customers. Best wishes to her for a bright future!
I would just like to mention that the staff in Block C 2, Jankpuri is very co-operative. They help us by providing solutions to our problems at each step. I would like to make a special mention of the person on Counter 3, who used to make drafts and carry out other work also. I like the work done by the staff and am very thankful to Mr. Neg of this branch, who without being formal, provided me with the best solutions to my problems. Also, he would hear me out immediately. I really appreciate the work done by the staff. I have been to this branch a number of times and every time these people have provided me with their full support.
I hold a savings a/c and gold credit card with your bank but to pay all my utility bills i had to
spend a lot of time in standing in the line waiting for my turn due to which my lot of time got
wasted, it was till the time i had visited your New friends colony branch in New Delhi where i
met Mr. Madan Mohan Jha who gave the information about your net banking services and also about
the convenience of using it and getting benefits from it. I had always heard about the internet
banking but because of so many frauds occurring everyday ,i was very scared of using this
service but thanks to Mr. Jha who made me understand about the convenience of using net banking,
telling me about the safety of using it and also explaining to me that, it is a secured way of
making online transactions. Today I am sitting in my home watching T.V and making payments for
my mobile bills, credit card, electricity bills, all thanks to Mr. Jha and ICICI bank for making
all these things hassle free and tension free.
Really you people had made banking a pleasure
for me.
On theft of my old debit card, I lodged a request for a new one at the Preet Vihar branch of ICICI Bank. I am highly satisfied with the quick service extended to me by the branch. The staff was so prompt in their service and this has strengthened my faith in them. Thanks to their timely help, my old card was deactivated and I did not suffer any financial loss. I truly appreciate their service.
My compliments to Kamran Masood, the Wealth Manager at ICICI Bank, Preet Vihar, Delhi, who handles my account. He has sound knowledge of the subject. He inspires trust and confidence. While securing business for the Bank, he gives you the feeling that he is on your (the customer's) side. He shows maturity beyond his years. The right attributes for a person in this role. Often, one is motivated to give business to the Bank for Kamran's sake! Doubtless he receives guidance from his supervisors and seniors at the Bank. My best wishes to him, and many thanks to the Bank.
I would like to appreciate Ms. Vidhi Dhar's services at Saraswati Vihar Branch in New Delhi. She always serves customers with a smile and is always ready to help. ICICI Bank should be proud to have her in their Bank. A very hardworking employee of ICICI Bank! Thanks Ms. Vidhi for all the help.
I would like to appreciate Ms. Ritu Sabharwal’s services at Videocon tower Branch in New Delhi. She always serves customers with a smile and is always ready to help. ICICI Bank should be proud to have her in their bank. A very hardworking employee of ICICI Bank! Thanks Ms. Ritu for all the help.
I find everything simply superb in ICICI Bank. Their Internet Banking is something which everyone should experience. It is very convenient and I can easily operate my accounts from anywhere. Good job! Keep up the good work! Thanks for the wonderful service!
Everything is simply superb in ICICI Bank. Internet Banking is something which everyone should experience. It is very convenient to operate my accounts from anywhere. Good Job! Keep up the good work! Thanks for giving us a wonderful service experience!
Really the services provided by ICICI Bank in all areas i.e. banking, loan, issue of draft, operation from anywhere, online operation, ATM service, quick response, more coverage has given me the opportunity to say that it has no comparison for functioning. I have rarely felt the need to go to a branch. I prefer to continue with ICICI Bank as I am satisfied with their services.
I have an ICICI Bank Savings Account and it has always been a great experience with the services.
I specifically want to appreciate the net banking comfort and promptness of the service team.
The net banking portal is very user friendly and gives a wide range of services.
Surely it
speaks volumes when it comes to customer service and it always reconfirms the trust we place in
the bank.
Thanks a lot for the full year statement in Excel Format! Saves a lot of time when filing IT Returns! Moreover, the whole website is so nice and professional. Keep it up!
I was having an RD account for a tenure of 2 years. I was in some urgent need of money. I just
logged in to ICICI Bank website and raised premature withdrawal request online. So easy to
liquidate funds in need thanks to ICICI Bank for providing this facility online. I would now
love to have another RD account.
I would request it would be nice if we get premature
withdrawal option online for iWish account as well.
Again thanks a lot for giving this
feature online.
I would like to share the experience I had with ICICI bank, I have been in relationship with
ICICI Bank for more then 5 years and I never faced any issue or dissatisfaction.
During the
said period I have been in relationship with other banks but none of the bank having variety of
solution on internet as ICICI Bank has and I sincerely appreciate the net-banking solution of
ICICI Bank which never allowed me go to any branch.
Best part of online banking is that its
very user friendly, end to end solutions on board, high security features and lots more.
Hats
off to the team managing online banking.
I'm very satisfied with the online banking experience of ICICI Bank. Their online website is very user friendly and easy to access. I use money manager and credit card linkage and can easily evaluate my online expenditure for the same.
I have had the account with ICICI since last 10 years now and I would like to quote that this is one of the best banks in the market today and I never faced any problem with them till now and all my queries or concerns were amicably sorted out. Their dependency on internet is one of the best features and helps the people on move without having to waste too much of time waiting in the queue. From a satisfied customer. Keep up the good work.
ICICI Bank Internet Banking is commendable. The process for obtaining internet banking password and ID is fast and easy. Keep it up!
Recently, I visited Wealth Management branch of ICICI Bank at GK II, due to Retail Banking work. I must appreciate the way Ms. Prerna Chawla handled, explained and helped me to find a resolution. It was a wonderful experience. Thank you ICICI Team.
I just called up the Customer Care in Delhi and was really glad to be assisted in such a nice manner. The agent on the call (Abhay) was very helpful and was eager to give me suggestions for my benefits. Apart from solving the issue for which I had called up the Customer Service Line, he also solved a major issue for which I had thought I'll have to contact the nearest ICICI Bank Branch. This was a perfect call and wonderful support which I have got from the ICICI Bank Customer Support. I also had a word with the Relationship Manager (Reena) who also spoke in a really helpful and a positive tone. I must admit that you guys know how to respect your Customers. It's highly appreciable.
I’m very, very happy to inform you that it’s a really nice experience I had with Kritika Karmkar from Hyderabad Call Centre. The way of talking and presentation style and guidance was really really good. I’m very happy with ICICI Bank.
I just wanted to compliment the patience and customer friendly attitude of your representative
Mr. Jibu John. Jibu spoke to me on the phone for almost one hour twenty minutes and even at the
end of the call had such amazing composure, it was great. I work for a service industry and I
know no one actually does something like he did.
Please ensure that these compliments reach
him and he is aware of a wonderful experience I had while in conversation with him.
Two
thumbs up Jibu. Way to go!
I would like to thank Mr Abhijeet Ingle for his patience and co-operation. I had transferred my
money from my HDFC Bank Account to my ICICI Bank Account. By mistake, it was transferred to my
Account about which I had no information. Mr. Abhijeet helped me throughout the process and
guided me on how I should proceed further. He was online with me for almost an hour and was very
patient. He asked me not to worry and also assured me that my money was safe.
Thanks a lot Mr
Abhijeet! I do not know where you are, however, I really wish to thank you. Warm regards.
I am associated with ICICI Bank since the last 5 years. I appreciate the efficient and quick response to all the needs of the customers. I wish ICICI Bank all the success.
I must put on record my appreciation on the conduct and efficiency of Mr. Farook, Customer Service and Ms. CH Rajalakshmi, Customer Service Officer who attended to my request regarding my Credit Card. Though they were not able to resolve my request, the enthusiasm and zeal shown by them has been praiseworthy. Keep it up.
I had a word with Priyanka today. She was courteous throughout the course of the call and helped me in the best possible way. She also took appropriate time to solve the query. Speaking to her was delightful. KEEP UP THE GOOD WORK. Cheers.
Hi ICICI! It has been a surprising experience to be your customer. Your fast, accurate and warm customer handling is fantastic. I really appreciate your service. However, understanding the fact that everything can't be perfect, I would like to comment and request once more. I could not see my e-bank statement that I received in in my e-mail. When I click on the PDF folder, I couldn't find my Bank Statement. Please give me the easiest step to see it as I'm new in this field. Thanks...
I would like to place an appreciation to Housing Loan( Loan Against Property) section in Delhi
they processed the loan in a smooth and speedy way just like your slogan "Hum Hai Na"... I would
like to appreciate the kind of efforts Mr. Abhishek & Credit Manager Mrs. Shipra Singhal for
his instant and personal support in completing the loan sanction...keep up the good work and all
the very best...
Thanks Ones Again,
Mr. Devender Rawat, Sales Manager, had personally gone to the Bank and made sure that my loan disbursement cheque amount is credited into my account on March 22, 2016. I thank him for his gesture and co-operation and hope he keeps up the good work. Thanks once again.
Dealt with Purnima Sabharwal in Loan Department at Jhandewala branch. She was phenomenal in helping me to solve my problem. She is a true asset to the company. Thank you Purnima for helping me to get the issue resolved.
I would like to place an appreciation to Housing Loan ( Loan Against Property) section in delhi
they processed the loan in a smooth and speedy way just like your slogan "Hum Hai Na"... I would
like to appreciate the kind of efforts Mr. Abhishek & Credit Manager Mrs.Shipra Singhal for
his instant and personal support in completing the loan sanction...keep up the good work and all
the very best...
Thanks Ones again,
I would like to place an appreciation to Housing Loan( Loan Against Property) section in delhi
they processed the loan in a smooth and speedy way just like your slogan "Hum Hai Na"... I would
like to appreciate the kind of efforts Mr. Abhishek & Credit Manager Mrs.Shipra Singhal for
his instant and personal support in completing the loan sanction...keep up the good work and all
the very best...
Thanks Ones again,
I was told that in order to open a bank account it would take many days. But, ICICI Bank impressed me with the time taken to open my account with them. Further, the service that I have been receiving is worth a lot of praise. I am proud to be an account holder with ICICI Bank and am committed to introducing my friends to the Bank as well.
Till date the experience has been wonderful with ICICI Bank. I pay my utility bill through ICICI Bank Credit Card and I must say the service is efficient. There have been no instance of default by the bank and I receive regular statements of my card. Keep up the good work.
This is just to say THANK YOU for your efficiency in handling the situation from the point of
having my card blocked to the credit appearing on my Credit Card statement.
The entire
process was hassle free.
Thank you once again to the team involved. Keep up the good work
I would really like to thank one of the Officers, Mr. Basheer from the Credit Card division for his excellent support. I had discussed the matter of Credit limit enhancements before with few other executives from time to time but never got a satisfactory guidance. I would really appreciate Mr. Basheer for his patience and courtesy he had extended during the call and gave me with a very satisfactory solution to my queries. I would like to say that such employees are a good asset to the bank.
I would really like to thank one of the Officers, Mr.Basheer from the Credit Card devision for his excellent support. I had discussed the matter of Credit limit enhancements before with few other executives from time to time but never got a satisfactory guidence. I would really appreciat Mr.Basheer for his patience and courtsey he had extended during the call and gave me with a very satisfactory solution to my queries. I would like to say that such employees are a good asset to the bank.
I am thankful to Mr Amrendra Kumar of the Deoghar Branch, who resolved my query by showing personal interest in the matter. I really appreciate his attitude towards customer centricity. Keep up the great work, Amrendra and thank you once again.
I shall always be very thankful to the Asst. Branch Manager, Mr. Ashutosh Sharma of your branch at Deoria, Uttar Pradesh. I had been robbed by my own driver and again I was about to carry a huge amount of cash with him in my car. But thanks to your dynamic officer who suggested that I do not carry cash with me. He made a P.O. of the amount and made me travel safely. I am really proud of the service provided by the staff of your Bank.
My Wealth Relationship Manager, Pooja Talreja helped me deposit cash at the closing hours of branch speaking with Branch Manager last month..... Thanks Mrs. Talreja, that was urgent.
I would like to express my deep gratitude to Nibedita, Raveena (woman at cash counter) and one more woman working in Saraidhela, Dhanbad branch. They have been extremely polite and calm in handling the rush and interacted very well with the customers. This trio uphold the core banking values and were extremely well at Respect, Integrity and Customer services. It was customer delight at the best and made my banking experience a wonderful one despite of me standing in the queue for more than an hour due to crowd. They all are a great asset for the bank. Please pass on this appreciation to them. The experience was indeed Khayaal Aapka.
I would like to express my deep gratitude to Nibedita, Raveena (woman at cash counter) and one more woman working in Saraidhela, Dhanbad branch. They have been extremely polite and calm in handling the rush and interacted very well with the customers. This trio uphold the core banking values and were extremely well at Respect, Integrity and Customer services. It was customer delight at the best and made my banking experience a wonderful one despite of me standing in the queue for more than an hour due to crowd. They all are a great asset for the bank. Please pass on this appreciation to them. The experience was indeed Khayaal Aapka.
I want to appreciate the customer dealing staff at Dharamshala Branch for being so much supportive special thanks to Manik, Sukhwinder and Suman for helping me out of ATM card issue which was not being delivered at Dharamshala Branch due to some courier agency but staff at Dhramshala branch helped me and provided me alternate so efficiently in spite of so much busy schedule of theirs due to demonitisation. Thank You ICICI Bank and Thank you ICICI Bank Dharamshala Branch Staff.
I wish to put on record, a most positive and helpful bank officer Ms Shikha Sharma at Dharamshala branch (HP).She is an enthusiast, knowledgeable,and a keen work force. If goodness was horses ,she would own a cavalary. Keep up the Josh n good. work
Hi, my name is Deepak Guleria. Today, I visited ICICI Bank's Dharamshala branch for money transfer. When I entered the Bank, an employee of the bank inquired about the purpose of my visit. I explained my concern and he resolved it within a matter of few seconds. It was an amazing experience. Hats off to ICICI Dharamshala Team! It is a well managed branch with an excellent staff .
Whenever I send a request for a cheque book, I receive it within a week. But this time, I received it within a couple of days. I appreciate your Bank for the prompt service given to customers. Moreover, transfer of money by dropping cash has really helped me send money anywhere within 12 hours. I am really thankful for the excellent service and the innovative and user friendly methods adopted by the Bank. Keep it up!
I thank you for closing my issue with regard to ROI reducing of my Home Loan. I appreciate Miss Saloni Majgaonkar of Andheri MIDC Branch by looking into my matter and solving it as soon as possible. I once again thank you and your team and supported by your superior officers in helping a good customer to part with smiles. Thanking you Miss Saloni Majgaonkar.
This is regarding my experience whenever I have visited the Dombivali Phadke Road branch. I get prompt service, timely advice and there is always a friendly atmosphere in the branch.
Divya Shetty Deputy Branch Manager at ICICI Bank MIDC Branch, Dombivali stands out as a customer
oriented officer.
I have interacted with her last 3 to 4 weeks and every time she is helpful, knowledgeable and
customer focused.
She is really an asset to your bank.
Please convey my appreciation to her.
Thanks.
Had an excellent customer service experience with Executive named Mr. Sharad Rawat. After years, have experienced quality customer attention at the peak time of the day and was offered the best resolution. He also guided me about the new account opening and closure of the old account. Really appreciate the dedication and wish him luck for the future.
Thanks for all your help - Hats off to these employees of ICICI Bank.
I am a customer of your bank since many years. My today's experience has made me delighted &
happy to have a banking relationship with a bank whose employees are so motivated that they are
at the service of the customer even after office hours.
Today I had visited ATM at Dombivali, TATA power line branch. I did not realize that some debit
& credit cards fell from my wallet. After some 2-3 hours I was contacted by your employees who
personally handed me the cards (ICICI Card & other bank cards too) at 9.00 PM in the night.
If my card had gone in wrong hand, I would have suffered great financial loss.
I want to thank your employees Mr Mandar Abhyankar & Mr Deepak Pathak for going out of the way &
helping me .
I got satisfactory answer from Ms. Farheen Sheikh (NRI- Phone Banking) from Mumbai. She was prompt, understanding was excellent and gave me FCR. All the best Ms. Farheen. Hope this appreciation reaches you. Thanks Farheen, for FCR call.
I would like to thank Mr. Sachin Narkar who has always been there when I needed help for my banking requirements. I live overseas and whenever I am in urgent need of assistance, the only way out for me is to call Sachin and he is more than willing to assist. His kind assistance has encouraged me to continue banking with ICICI Bank. I am very grateful to him and really appreciate his service. THANK YOU SACHIN*.
I have only one sentence to say about ICICI Bank - "excellent customer service and no substitute for them right now". BEST WISHES
I am very happy and fully satisfied with the service provided by Mr. Srinivas Khadanga of
Duliajan (Assam) branch. He is my relationship manager for the past couple of years. I
appreciate his vast banking knowledge, work ethics and helping nature. He understands the
customer's problems or need and sorts out the same with a positive and healthy response in the
shortest time.
I wish him a very successful and bright career in ICICI Bank.
I appreciate the knowledge, prompt response and helpful nature of Jaydeb Ojha of Durgapur Branch. Wish him all the best.
Bhavna was very helpful in providing required information for NRE/NRO account. I am impressed with the exceptional service provided by ICICI bank.
I would like to comment on Mrs. Soja Jose, Relationship Manager of ICICI Bank, Kaloor, Kochi. I had been to the Branch along with my daughter for transfer of amount to an Educational Institution abroad. The moment I met her she was very helpful. Customer Service was Excellent. She took the initiative of filling the form, managed the whole process with ease, spoke very softly, took interest to listen and answer all the questions with patience. There was no delay in doing any work and my amount has been transferred successfully. I really appreciate her and such people should be rewarded. It was indeed a wonderful experience with ICICI. I also take the opportunity to thank each one in the Bank who have been indirectly helpful. Amazing Team Work too. Thank You.
I am very happy with the service, which I got from the Relationship Manager, Mr Johns at the Ernakulam Branch. He was very helpful and supporting to disburse my loan amount within seconds. Keep up the good work. Kudos to ICICI. Thanks and regards, Jayasree.
I take this opportunity to congratulate ICICI Bank team of Muvattupuzha branch, Kerala and express my sincere thanks to them for helping many like me to deal with the current transition period of financial reforms with minimum pain and efforts! Irrespective of the status of the customers - whether they are account holders or not, your team in Muvattupuzha branch extended best possible attention and service to everyone who walked into the branch for currency exchanges and other services. Senior Manager, Mr. Santhosh Sreedharan and his team were present at the desks to ensure smooth transactions. The moment you walk into the branch, you are greeted by a staff and asked what kind of service you would be looking for! Then, while you are in the queue, they prepare you with necessary forms and help with formalities and by the time it is your turn at the desk, you are ready with all documents and formalities completed! This ensured hassle free transactions at minimum time. Before you leave the desk, the lady who is incharge informs you “we will be working also on Saturday and Sunday Sir...” that too with a smiling face!! Only a dedicated team with customer-centric work culture and great philosophy can do this!! In addition, I request you to kindly convey my heartfelt congratulations and thanks, to Team ICICI Bank, Muvattupuzha. I also request you to kindly consider rewarding them suitably for the kind of extra efforts they put in.
I would like to express my gratitude to ICICI Bank for the customer service.
I have been a customer of ICICI Bank for close to 8 years now, holding 2 savings accounts and 1
credit card. Till date I have not done any late payments on my credit card even if my purchases
goes high month on month. But last month, for the bill of Rs 44000, I made a mistake and made
early payment of Rs 7000 before the bill was generated, which went on by prior month’s bill.
Unaware of the situation, I made rest of the payment on the due date. When November bill was
generated, I noticed that I was charged with Interest for not making the full payment.
So on 30th November, I called customer care to clarify this and I spoke to Sreesha, who
explained me about the payments. Even though it was my mistake, she clarified my query and was
ready to reverse the interest charges as a good will gesture. I understand Banking is a business
where an interest charge is the bread and butter. Even then, considering and valuing a customer
does make a difference. Your associate Sreesha, have made my day and have taken my satisfaction
on ICICI Bank to an advocacy level. Cheers!
I have extended my business to Erode. So I am in need of Current Account in Erode. I have visited every bank branch in Erode and at last I have visited Erode branch of ICICI Bank, I have to appreciate the direct response from Erode Branch Manager and your service team. I wish Erode Branch to get more good feedback as same from my side. Thanks for your speedy action sir.
Today I went to your Erode, Gandhiji Road Branch for cash withdrawal, staff is very supportive
and well-organised crowd control and under pressure, they are giving their best.
And I am
very impressed and feel satisfied as ICICI Bank customer.
My compliments and good wishes to the ICICI Bank team. I hold a Savings Account with ICICI Bank since the last six years. In these six years, the services provided by ICICI Bank have never been compromised. It has kept on improving over a period of time and no private / public sector bank can match the services provided by ICICI Bank. I am proud to have an account with your bank. It provides quick service, quick solutions and quick banking services in a much lesser time and helps India continue to grow. Thank you very much. I love ICICI Bank.
I have an ICICI Bank Savings Account and it has always been a great experience with the services.
I specifically want to appreciate the Net Banking comfort, and promptness of the service team.
The Net Banking Portal is very user friendly and gives a wide range of services.
Surely, it speaks volumes when it comes to customer service and it always reconfirms the trust
we place in the bank.
Thank you ICICI Bank.
Your Etawah branch is doing a very professional and honest service.Inadvertently I had paid one hundred Rupee more ,and had left the bank.The next day they phoned me and requested me to take back the extra hundred Rupee bill.I was pleasantly surprised by their astute job culture.Please thank Etawah branch from my behalf.Thanks.
“I would like to personally acknowledge the support I received from Mr. Neeraj Thapa. He has supported me from the very first day of availing my Home loan. He is completely customer centric and has a happy to help kind of attitude. I am glad that ICICI Bank has such individuals who help with transparent and easy Banking for customers like us. I wish him luck for his future endeavours. All the best Neeraj and keep up the good work.”
It is with great gratitude that I write this comment. Though it is a fact that the Bank is giving us very good service consistently, yet, on behalf of my staff, I would like to pay my sincere appreciation, especially to Ms Reena Singh, Deputy Branch Manager, Neelam Bata Road Branch, Faridabad. Me and my staff have always eye witnessed and we don’t have words to recap the self-defying services she renders to the Bank's clients. She is a real asset to ICICI Bank and hope that their tribe (Madam Reena like employees) increases. I also express thanks for all other staff in our Bank Branch for their services also.
Yesterday I went to your sector 21C Faridabad branch for opening a fixed deposit. I hardly ever visit a branch as most of my work is done through internet banking. I am very pleased by the customer service provided by the personnel. The deputy manager took proactive interest in guiding me in getting my work done. Special thanks to Mr. Pramod who is very courteous and diligent in his work. I would like to thank you all! Keep up the good work.
I have long association with ICICI Bank. I have deposited Rs. 30,000 in Sector-10A Gurgaon branch. I had given uncounted notes to my boy to deposit in my account alongwith a voucher of Rs. 30,000. Actually the total amount of money was Rs. 32,000 in the denomination of (1000*17) (500*30). Mr. Parmod Verma Cashier immediately took prompt action, first he inquired from my boy about total amount and then called me up and inquired about the excess amount. He then immediately returned the excess amount to me. Its people like Parmod Verma who help and build our loyalty to the bank. Keep it up the good work, it makes me feel relaxed with the association with ICICI Bank Ltd.
I am your satisfied customer since last several years. I got very efficient services from your
bank and your officers come forward to help us in meeting our needs. On 27th May13, I deposited
Rs3 Lacs in my saving account for making an FD. On that day I was little disturbed and instead
of deposing Rs3 Lac, I deposited Rs.3.5 Lacs and mentioned Rs 3Lacs in deposit form.
After depositing the money and FD form, I came back to my work place. In the mean time, I
received the phone call from Mr. Gaurav Kumar and he informed that I have deposited Rs50000 more
and I may collect the cash from Bank or he can deposit the cash in my saving account.
It was indeed an honest work done by Mr. Gaurav Kumar. It shows the character he has and
upbringing he received from his family/parents. I highly appreciate his honesty and wish him all
the great success in his life.
Kindly convey my good wishes to Mr.Gaurav Kumar and all other officers for caring the customers
and making your Bank a customer friendly and innovative Bank.
I wish to express my appreciation to ICICI bank Udyog vihar phase IV Haryana branch office help desk ,who helped me in a touch situation today(22/08/2012) in attesting my bank statement in a timely manner, as I had very less time given by pass port office for the same. It was a very great gesture and kind response from the executive present at the help desk. Thank you very much.
I am writing this note to thank you for your awesome customer services over the last 2 weeks. I
have received home loan & Top Up Loan money and the entire process was extremely smooth and very
professionally handled by Branch Credit Manager Shipra Singhal and Abhishek. However, the kind
of response, pro-activeness, timeliness and customer service I received from you is unparallel.
Though the interest rate that I was offered by your competitors was less, I am still happy
giving that extra to you folks. Your attitude and personal touch compensated for that extra 1
percent. In this era of extremely competitive world and high customer centric environment, I am
very pleased to see ICICI employing people like you who understand the true meaning of customer
delight. Keep up the great work and keep winning hearts.... not just customers!! Once again, I
thank you and please pass the same to your team members who are working with you at the back
end.
Thanks Ones again,
Recently I had been on a leisure trip and I used my ICICI Bank Credit Card frequently. I found using the Credit Card very comfortable and relaxing. It has wide acceptabilty and an easy accessibilty of the helpline made my trip enjoyable. I got a feeling that somebody was there to take care of my financial needs. Best wishes to ICICI Bank! Regards,
I received a fraud call advising that my reward points would be credited on my credit card. He asked for card details, issue date and expiry and then for OTP and CVV no. I refused to share and ended the call. Immediately I called up ICICI customer service and spoke to Saiprasad who helped me to block the card and advised me that bank would never ask for any details from the customer. Further assured that it was a fraud call and would send this number to the business analysis department who would look into this and penalize them if required. Thanks Saiprasad for helping me out and explaining the norms of the bank.
This is regarding the experience I got at Fatehabad Branch. I am a wealth account holder of the
bank. Yesterday I got a gold loan from the bank that was continuing from last one year. I closed
the same earlier and got the same again. I will say that the experience was wonderful at the
ICICI Bank branch. Specifically BM Manoj Kumar. Anjali and Priyanka helped and does make it
possible to put these compliments. I will again and again admire the response and treat I got in
the branch. I will always make the best efforts to make the business of ICICI Bank whether that
may be in form of new accounts or in conveying someone regarding loans or KCC. I always want
that ICICI Bank should be the top private sector bank.
I have all my accounts with ICICI
Bank. I have a saving account, current account and 2 policy with ICICI Prudential. This is all
just for conveying...and appreciating ICICI Bank.
I am writing this text to appreciate the wonderful services of your Bank’s staff Mr Ram. Recently, I visited your Bank for the issuance and cancellation of a Demand Draft and I was attended with utmost professional attitude and perfection by Mr Ram. I was upset because I had only one cheque and also a short time but he made sure that all my queries were resolved. He made me feel very comfortable and issued the DD. I was pleased to visit your Bank and I feel I have made the right choice. I would like to thank your staff, Mr Ram, for his warm reception and patience in answering all my queries and ensuring that all my doubts are resolved. He even helped me at the time of the cancellation of the same DD. Once again, thanks a lot for serving my needs with such warmth.
I am truly impressed by Deputy Branch Manager, Patiala Leela Bhawan Branch, Mr Armaan, for his
work. I appreciate the efforts performed by him in accomplishing our task. I appreciate the way
he handled it.
I once again congratulate you for such a wonderful job.
Dear ICICI Bank, I am not your customer but wish to be in future. I am writing this letter to you just to say 'THANKS' for your wonderful thought better to say philosophy "chhoti-chhoti batein hamesha chhoti nahi hotin". When I first noticed it. I found a key to human relationships. As it is said 'Charity begins at home' so I suggest your staff to apply this philosophy in their family relations first,then among bank staff and then to their customer and see its positive results within few days. It is not a simple suggestion but  I have applied  this in my relationships for a week and found a great change in my behaviour and attitude.
I am a customer of ICICI Bank,Gandhinagar,Gujrat branch. I am very Happy and Proud about that. I have accounts with some other leading banks also, but nothing comes as like ICICI Bank. What I like most is Customer care Service and High end Technology. Happy with your relationship.
Hearty Congratulations for fantastic services through ICICI NetBanking Service, It saves my time, no not-error occurred in past transactions.
Have always been appreciated for the help and support I got from Ms. Jothi. M and Ms. Purnima, whenever I visited the Porur - Kundrathur Branch. Hope to continue receiving the support.
I have opened a PPF Account for my minor child in your Shalimar Garden Extension Branch of Ghaziabad. Your Executive Ms Vaishali Sirohi, was of great help and always assisted me during my kid's PPF opening process. Really appreciated her efforts towards providing efficient customer service. She was always prompt in answering my phone calls, whenever required. I give her 5 out of 5 for the help and assistance.
I am really thankful to Mr Arshad, Branch Manager of Preet Vihar Branch for his support as and when required in foreclosing my Home Loan. Really appreciate and hope to see more people like him.
I wanted to write regarding one of your employees Mr Sami Sheikh, who helped me in settling a fraudulent transaction that happened in my Forex Card. The real definition of Customer Care is being characterised by employees like him. The way he calmed down a disgruntled customer and helped him get what he wanted is applaud worthy.
I am very happy with the services. I had requested for cheque book online and I got within two days.
I am very happy with the kind of service provided by Garima Singh from Indirapuram Branch. She helped me understand the procedure of ECS Mandate. She ensured that my visits to Branch were reduced and I don't have to go through any travel hassles. Now this is called great Customer Service. Very happy! Good job! Keep it up.
I really appreciate the service of Ms. Nagulapati Roja, Phone Banking Team Hyderabad.
I am highly obliged by the help done in closing Fixed Deposit and Credit Card transaction by Ms.
Roja.
Thank you madam and best wishes for the future.
Thanks to ICICI Bank for having such Genius and helping Employees.
I am having a Savings account at your Sector-18, Noida Branch. But I am operating most of the
time from Ghaziabad as my residence is in Ghaziabad. My account is from Year 1996 and I have
recently superannuated from NTPC as Executive Director. I have pleasure in informing you that I
am getting very good service in terms of fast action and sincere advice from Privilege Banking
team. In this regard I must appreciate Ms. Megha Tonk who is helping me whenever I am having any
banking problem.
I thought that we must acknowledge the good service instead of people complaining all the time.
I visited GZB Indirpuram branch today for generating new E-PIN which was well attended by Ms. Shraddha Baranwal. She helped me to generate this PIN within a moment, which I thought was a long procedure. Thanks to her and Team ICICI.
An issue with my account was cleared very effectively and efficiently. I really appreciate ICICI Bank for the work done. Very efficient customer service was witnessed. Thanks a lot.
The kind of service ICICI offers to its customers is unparalleled. I had to make an outward remittance to Spain for my tuition fee. Mr. Vishal Sinha who is Branch Operations Manager at Sector-63 Noida Branch went out of the way to help me even on a holiday. He is a real asset to the bank and in true respects delivers what he commits. My experience of dealing with him has been a real pleasure. He has a very special skill of connecting to customers and delivering just the best !!
I have been using your online services for such a long time that I don't even remember when I started using it. I can’t recall a single online transactions through ICICI Bank that went wrong. I can very confidently say that your online services are the best in the industry and is also very user friendly. I am sure that your online services will continue to be so simple and user friendly. Thanks
I would like to compliment Leander Vaz, from your Panaji Main Branch, for going all out in getting my Bank Guarantee through, in spite of many corrections and reprints. Appreciate his patience in answering my queries, even on his off days and non-banking hours. All the very best to him. Keep up the good work, which will carry you a long way.
I would like to appreciate the wonderful service provided to me by ICICI Curchorem (Goa) staff Miss Deepti who has always gone out of the way to assist me. She has also helped in diversifying my investments ans recommending different investment options within ICICI like RD, FD and now ICICI Pru. Deepti is definitely an asset to ICICI Bank. Thanks
I am thankful to Mamta Wadia of the Greater Noida branch who resolved a query by showing personal interest. I really appreciate her attitude of working for customer centricity and delight. Keep up the great work Mamta and thank you once again!
I am thankful to Mamta Wadia of the Greater Noida branch who resolved a query by showing personal interest. I really appreciate her attitude of working for customer centricity and delight. Keep up the great work Mamta and thank you once again!
Had a very good experience from the customer care e-mail support team. Every time I e-mail them I
get my problems or issues solved within speculated time. If not then I get the exact answer
what’s wrong or what is stopping to complete the resolution which really helps to understand and
act accordingly.
Thanks ICICI Bank for being best buddy in banking.
Keep doing the good
work.
I would like to heartily appreciate the service provided by Mr. Hitesh Ghataliya - Deputy Branch Manager at ICICI Bank’s Amreli Gujarat Branch. He has been very supportive, kind and friendly. My place is a little far from the Loan Servicing Branch and he has always helped me in ensuring delivery of services with minimal branch visits. He and his team always care about the client’s comfort and convenience and always willing to help with all my questions and requests. If possible please pass this note to him. Thank you so much again for all the great service.
I would like to heartily appreciate the service provided by Mr. Hitesh Ghataliya - Deputy Branch Manager at ICICI Bank’s Amreli Gujarat Branch. He has been very supportive, kind and friendly. My place is a little far from the Loan Servicing Branch and he has always helped me in ensuring delivery of services with minimal branch visits. He and his team always care about the client’s comfort and convenience and always willing to help with all my questions and requests. If possible please pass this note to him. Thank you so much again for all the great service.
I would like to extend my gratitude as I appreciate the support and guidance provided by my Relationship Manager - Ms. Tanya Sinha. She has been humble, calm and showed her best support in resolving all my queries and issues with my Holding Account. Not just that, she helped me with the investments/operations and other things in my ICICI Direct Account as well. She has always gone beyond the bars to arrange help and guide me in the best way to ease my issues. I wish my ICICI Direct Relationship Manager was helpful enough so that I troubled Tanya lesser. Overall I am really happy with her support as she is always on her toes to help people with their queries. Thank You Tanya!
I am thankful to Mohini Rane of Sector-14, Gurgaon Branch who resolved a query by understanding my pain & agony and showed personal interest in resolution. I would also like to appreciate the efforts of Mr. Rishabh Singh at ICICI Bank’s Wealth Management Branch at sector 14 Gurgaon, who went out of his call of duty to support me. I really appreciate their attitude of working towards customer centricity and delight. ICICI Bank should indeed be proud to have both of them with them. They are real assets to any organisation and people like them make ICICI Bank a great organisation. Keep up the great work Mohini and Rishabh and thank you once again.
My name is Anmol. I am glad to share that ICICI Bank Guru Dronacharya Branch people understand
customers very well. I really want to appreciate Shraddha Jain who takes care of the ‘Accounts
and Deposit’ counter. I was in emergency and bank server got down. But this lady committed to me
that the amount will be deposited in sometime. I went to my work and got a call from Shraddha
for confirmation. It was really urgent. Even bank time was over but still this girl helped me a
lot. ICICI Bank should hire more people like this. Will post it on social media also.
Thanks Shraddha Jain
I am extremely thankful to the Branch Manager of ICICI Bank at Sun City y Gurgaon for providing excellent service Each Customer is treated well by the staff members. Post Demonetization I have visited the branch four time and really appreciate the way Mr Ashwani Sharma personally take care of all customer concern. Excellent service
My compliments to the entire ICICI Bank team at the Branch who diligently handled the excessive
rush of customers due to demonetisation. It shows that a strong decision requires equally strong
dedicated team to give effect to the decision. In contrast to the discomfort faced and long
queues by other customers in other bank branches, our branch [00572] was most comfortable
because of customer orientation, planning, dedication and team effort at the Branch. [00572]
Please extend my congratulations to your team for handling the sensitive duties of
demonetisation in a very commendable manner.
Great salute to the entire staff of ICICI Bank, Sector 23, Gurgaon, specially the lady Branch Manager, Ms. Sangeeta Rishi, the way she with her all staff members is handling the panic situation with great patience and empathy towards each individual. Hats off to them
Rhitika Snehi of Sector 14 branch GGN has a n amazing attitude towards problem solving and this experience has made me trust ICICI Bank more. I shall continue to be a patron of ICICI and hope to cherish such amazing services.
I would like to place on record my appreciation for Ms Shweta Pandey and Mr. Sagar Kapoor at ICICI DLF Qutab Place Gurgaon branch. Ms Shweta was very understanding and responsive in handling my loan foreclosure request. Ms Shweta ensured that the service request was initiated and followed up to completion in a timely manner. Mr Sagar ensured that timely communication was given to me so that I could make myself available on time for document retrieval. Keep up the good work team! My best wishes are with you. Sincerity, professionalism & commitment that you demonstrated, will take you very far in your career & life. All the very best and thank you! ??
I have an account with ICICI Bank, Rohini Branch. However, due to proximity, I always operate my
account from Gurgaon - Cyber Greens branch. Unlike other banks, I am never made to feel as a
non-home branch customer. Welcoming gestures, pleasing smile and prompt service are add-ons at
this branch.
Thank you one and all at this branch for this stupendous display of customer service! ??
The personalised services provided by Ms. Niyati Aggarwal, Relationship Manager, Hauz Khas Branch, Delhi since last one year has been amazing. I am greatly indebted to her for taking care of my finances and ensuring all the time that I get the maximum returns. She keeps track of all my investments and reminds me timely for reinvestment. The ICICI Bank must be proud of staff like her as they are the backbone of their success. I wish her all the best in her career.
I wish to share my pleasant experience at Sushant Lok Branch, Gurgaon where Roopika Sareen, Deputy Branch Manager went out of her way to help resolve my queries. She was very empathetic in her approach and made sure my issue was resolved to my satisfaction. She demonstrates the true meaning of 'Khyaal Aapka'. Employees like her are a true asset for the organization. Thanks for making things much easier for customers of my age.
I have my account with ICICI since Dec 2006. Whenever I visited any ICICI Bank branches whether in sector 14 gurgaon or new colony branch at Gurgaon ; the staff behaviour , the efficiency , the process always comforts a lot. This is the only organisation which we can say consumer friendly in all respect . God bless all of them for their positive attitude towards customer services. The time taken for all services & hospitality provided by ICICI employees compels me to appreciate their sincere efforts. This organisation creates hope of our future vision. This is something on which I feel proud that it is our Indian bank which competes International organisations & make us proud and feel good.
I am thoroughly satisfied with the services of the Service Manager, Mr. Pawan Chopade. He deserves the Best Customer Service award or the Best Award in the category of his profession. People like him make ICICI Bank, a good banking experience
I want to appreciate my Phone Banking Experience with Ms. Shaista on 9 July 2014 at 11:20 am, regarding issuing a new cheque book & cancelling the previously ordered cheque book which was ordered thru net banking but not delivered at my home address by blue dart courier, as I was also not available. I suggested her if it could be delivered at Amritsar - Ranjit Avenue Branch as I was out for some important work in this city and she positively said yes & today I have already collected my cheque book from Amritsar.
I really appreciate the speed and instant response shown by Rita Tiwari, Customer Service
Manager, ICICI Bank, Phone Banking on my Statement related issue.
She was very professional and helpful in the right manner. Such people can make customers feel
safe and happy. With the growing frustration of customers on the behaviour of call centre
personnel in India, she was a delightful exception. Such people are an asset to the
organisation. I would request you to get my mail read to Rita Tiwari in front of her team and
her manager. She makes ICICI Bank the best choice for customers!
Thank you ICICI Bank. ??
A while ago I spoke to your Customer Care Executive - Pradeep Jain, and the experience was completely satisfactory. He helped me with my queries with complete patience without any irritation or reluctance. I appreciate his commitment towards his work. I think your Customer Care department and its services are the best in the banking sector.
Dear ICICI Bank Team, I would like to thank you for taking care of your customers profoundly and with utmost dedication. I hold a Savings, demat and a Credit Card account with ICICI Bank. The service/Customer Care assistance which I get on all these products are really worth appreciating. I can say that the Internet Banking facility and the Customer Care Service Centre of ICICI Bank are undoubtedly the best as compared to those of its competitors. I can safely say this because I have relationships with other banks too but ICICI Bank stands far ahead of all the Indian/overseas banks on various parameters. I would once again like to thank the dear ICICI Bank team for all their efforts and for making our lives so smooth and hassle-free. I hope we continue to receive top class banking solutions and facilities from you. Cheers!!!!!
I would like to appreciate and thank Ms Tanuja Bhandari- Senior Officer ICICI DLF Cyber Green
Branch for her commendable job and the customer delight attitude she has shown when I visited
the branch for DD.
DD could not be processed at that particular moment due to some technical issue. Since I was
getting late for my work, Ms. Tanuja made sure that DD is delivered to my office personally by
her ensuring fulfilling her promise. I was so happy to see the commitment ICICI Bank especially
Ms. Tanuja has shown towards delighting their customers. Kudos to You!
Once again thanks to
the entire ICICI team.
I have a Savings Account in ICICI Bank, Anna Nagar Branch Chennai. I have a great experience with ICICI Bank service. The token system is unique and it does not take time. We do not have to wait in a queue for long time like in other banks. All the staffs are also very enthusiastic to attend and resolve any problems of customers. I really like ICICI Bank which is much better in all aspects compared to other banks.
I personally thank Mr. Ritesh Bhatt from the Gwalior ICICI Bank Branch for handling my problem. My account was wrongly debited and the balance in my account was nil. I reported the matter to Mr. Bhatt and I really appreciate the way he handled the problem. It’s only due to his sincere efforts that I got my funds back without any formal documents or hassles.
I would like to appreciate Mr Some Singh, BM- Branch-Haily Mandi, Haryana. I have interacted with
him for last one year and he has always been helpful, positive and proactive attitude. I
appreciate his work and dedication to job so much. I normally approach him for financial
transaction as well as getting some information. ICICI Bank is lucky to have such an employee in
the organisation.
I wish him a very successful and bright career in the bank.
I love our Hassan ICICI Bank branch and the services that you all are rendering. I really appreciate the way of placing the 'customers first' in their services and communications. The services of all employees, particularly Branch Manager, Suresh K and the employees (in particular Divya) are really commendable. Thanks very much.
I want to make special mention of Mr. Kumar Rahul of Hazaribagh Branch ICICI Bank and thank him for his extraordinary service. I went to the branch to request for reversal of NEFT transfer as the amount was transferred to the wrong account. As It was a large amount, I was worried. Rahul immediately took action to freeze the receiving account and my money was reversed quickly. I want to thank Rahul and ICICI Bank for their amazing customer service.
Mr Nagnath helped me to open an NRE Account. He is a nice person. I appreciate his good work.
Thanks to you, Mr. Balamurugan and to your entire staff of Hosur Branch on the Krishnagiri Road.
I stood in the queue to exchange my old currency and take out cash from my account.
Within
one hour and 15 minutes, I was able to deposit and withdraw cash from your branch.
Within one
hour and 15 minutes, I was able to deposit and withdraw cash from your branch.
This is a remarkable feat, considering 100s of people waiting in the queue.
Overall, very
good crowd management, customer focused and courteous approach by you and your entire staff at
Hosur Branch.
Great many thanks for the good support you have rendered to the public on that
day.
Keep up the good work!
Hi, I am the customer of ICICI Bank from 2006. Till date, I had never faced any problems in ICICI Banking, Mobile Banking, DEMAT services provided by them. We can sit in one place and do all banking activities in a secured manner. Thanks to ICICI Bank. Continue this for your future services also.
I just want to share my feedback regarding services offered by ICICI bank which makes me more comfortable and secured nowadays in addition they have implemented OTP to prevent fraudalent access to Net banking accounts which is a real time credit to your valuable customers.Wonderful customer services offered and hope you will be always No.1 for customer services.
We thank you for your immediate action in providing the services which was asked a day earlier.
Thanks Swati Bagade from ICICI Vanasthalipuram branch for assisting me with opening the account and explaining the process in an easier way. I appreciate all your help and your willingness to learn new things from others, accomplish the work and get most out of the customer visit! I wish you a great future and all the very best. Your dedication takes you to places!!! Thanks.
I am delighted to inform you that I am extremely happy with services from one of your staff Ridhika working in ICICI Bank SR Nagar, Hyderabad Branch. Recently I and my Mom visited ICICI Bank SR Nagar Branch regarding FD cancellation, Aadhaar updation on one day and for DD later few days again. We went in the Bank and told our query. The way Ridhika treated us was magnificent and I was very happy with her service. I need to appreciate it. I have seen her deal in the same way to all customers waiting in queue. She was very helpful, kind, sympathetic and professional in addressing the customers. Really impressive service from a Bank. Thanks to you and your amazing team.
I visited the Sanathnagar Branch for my work. I'm very satisfied with the service provided to me. Mr Abilash and Rangaswamy have helped me in getting the work done swiftly. I really appreciate their efforts in assisting me. It was a very pleasant experience for me.
Suraj Bhalerao - I wouldn't forget this name when someone talks about ICICI Bank customer service being the best in the banking sector. Very calm and patient way of handling customers. Love the way he talks with the same pace during the whole conversation without panicking even after I troubled him with lots of questions which I was confused about. Thank you so much once again for all the clarification provided.
I am complimenting Mr Rajesh who helped me open Family NRO and NRE Accounts guiding me on the phone. Mr Rajesh was very knowledgeable in the several details and the entire experience was very pleasant. Mr Rajesh made it a pleasure to be introduced to ICICI Bank. Thank you Mr. Rajesh.
I visited Begumpet Branch for Fixed Deposit opening and I got very good service from Mr. Harish. He is very good at customer service. I would like to appreciate him for his service and this appreciation has to reach to his higher authorities. He is a very good employee working in branch banking and understanding the customer needs. I wish him a bright career in ICICI Bank and I am thankful to him a lot. This is Khayaal Aapka.
I want to Appreciate Mr. Ashok who is a staff member in ICICI Bank Sanath Nagar Branch. He was very supportive and had spoken in a good way. I had applied for a cheque book as well as debit card. He had taken the request as my branch is in Madhapur and he helped in a nice way. I really appreciate his work and he is a friendly relationship manager. Thank you so much ICICI Bank for recruiting such kind of employees who help us in a better way.
I would like to thank Mr. Shaik (Branch Manager) & and Mr. Ravi (representative of loan Department). They helped me a lot and they delivered extraordinary support to get my expected loan on time. I will surely recommend my friends and colleagues. Please convey my heart full thanks to them.
Excellent service. The staff and the manager helped me to open an account and get me my certificate. Very courteous and prompt in delivering. It promotes the confidence of customers in ICICI Bank.
Khushboo Khan, Khairtabad branch. By far the best banking experience. Any company would feel proud to have an employee like her. I would like to thank Ms. Khushboo Khan for making banking so easy for us. Also, guiding us and supporting us and also going out of the way to make sure the customer is always happy. I wish her all the best. Cheers!
I want to thank and appreciate Ms. Pavithra, Ms. Menaka, Mr. Thamburaj and the branch manager of Udumalpet Branch who helped me to make my banking easier with ICICI Bank. With the interest, I also invested in FD, RDs and planning to invest in SIP in future. Thank you all for making my work easier. I also appreciate their patience and customer friendliness. Though am working at Chennai, I don't feel hard to have a home branch 600 kms far away in my home town. Thank you for your support.
I wanted to thank Mr. Avinash Kumar regarding the help he gave this morning.
He has been EXTREMELY helpful and Patient with me, I would like to thank you from the bottom of
my heart.
I wish him all the best for his future and hope he continues doing the same.
Once again, thank you very much.
Cheers!!
This is regarding the ICICI branch in Financial Dt., Hyd. I went to withdraw cash and I was awed by how the staff managed the crowed. Exceptional work by the security guards and the branch staff. Not to forget the teller/ cashier (I regret not having asked his name), who does a tiring and thankless job. He did an exemplary job and serviced the customers efficiently. All this might be the normal duty of the staff, but in times like this, it really stands out.
I visited Khairtabad Branch a couple of times in last week to deposit old ?500/?1000 and also to
withdraw some cash for incidental expenses. I found the staff to be dedicated, knowledgeable and
very understanding of the issues faced by the customers. They were courteous and were working
hard to quickly service me and other customers given the extreme circumstance created by the
voiding of the most used currency denominations.
I congratulate and wish the team well.
I am writing to let you know how much I appreciate the outstanding service that ICICI Bank staff
has provided by Mr. Abdul Quddus and team. I have visited the ICICI Bank branch (Dr. A S Rao
Nagar) couple of time to withdraw cash but was informed no cash available. I was in need of
immediate cash and then tried reaching the Branch Manager. I got in touch with Mr. Abdul and
expressed the domestic emergency I was in. He then assured me of help in 2 hours. Keeping in
mind the queues at the branch, I know I have added a task to his regular duties, which he has
acknowledged as a true gentleman. An immediate response is always admired.
I have received a call at 4:45 PM from Mr Abdul, who has coordinated with Mr. Vamshi Krishna to
arrange the necessary cash for withdrawal. It is because of such efforts, people feel special to
be associated with ICICI Bank. This ability to provide the resolution quickly exceeded my
expectations.
Finally, I don’t feel the need to wish you success, your passion to excel in crunch situation
exhibit your DNA.
Thank you Mr. Abdul Quddus, Mr. Vamshi Krishna and team.
Everybody know that what the situation is in India after demonetisation of ?500 and ?1000 notes.
On 10/11/2016, I went to Moosapet ranch and exchanged the old notes with the new one and I had
been regularly visiting the branch as my company and I are associated with the bank since last 7
yrs. I was amazed by the services given by the staff to each and every single person who
visited.
The way they handled the situation was excellent.
They never differentiated with any person whether the customer or not and treated with
equality.
From branch manager to security guard all were helping people coming to their doorsteps.
I would like to thanks and salute each and every staff of the branch.
ICICI Bank, Khiaratabad branch have done good arrangements for exchange of currency notes to account holders. I have receive good service when my visits to branch on 10th, 11th November 2016
Today I have visited my home branch Himayat Nagar regarding old cash deposit and new cash withdraw. The support of the staff at branch is marvelous and very kind. Thank you ICICI Bank for making me happy in this cash hurdle time.
I have very good experience banking with ICICI Bank Balanagar branch. I was pregnant at that time and the way the staff gave respect, even during peak hours is really amazing. I would really like to thank you Vikranth, Associate who works in Balanagar branch who helped me a lot many times and the way he showed care with my pregnant status is very warm and much appreciated.
I had inadvertently issued cheques from my ICICI Bank account instead of issuing them from
another bank account. Only when I received an automated call from ICICI bank, did I realize my
mistake. My visit to this branch was so fruitful and the team there led by Ms. Sravanti N was
extremely helpful, empathetic and kind.
Ms. Sowjanya (the Customer Care Officer at the desk) was so poised and warm when I had
approached her. As soon as she heard my issue, she immediately sought support from Ms. Sravanthi
who without losing any time, called her colleagues/ seniors and got me the resolution. She was
patient with me all through and guided me with the next step. Both Sravanthi and Sowjanya were
excellent in customer service.
There was another good lady nearby Ms. Varalakshmi, who was noting this transaction and
supporting Sowjanya in the paper/ mail work so positively while Sravanthi was on calls to help
clear my case.
I am an account holder with ICICI Bank since 1999-2000 from Vizag and this Bank account is very
dear to me.
Such managers like Sravanthi and her team are rare and I wish ICICI Bank and the team, all the
success and goodness to serve their customers in a similar manner. May you always have such
officers.
Kindly accord all appreciations for this winning team on my behalf.
I visited the ICICI Bank Kondapur branch quite late in the day on February 4, 2014 to collect my home loan documents. I needed the document urgently as I was flying out of the country the next day. The concerned person Deepika had already left for the day, but the Manager of the branch in an exceptional display of customer first attitude called Deepika who happily agreed to come back to office just to help me. She had already reached home and was in middle of cooking dinner, but she left all of that just to help a customer. The best part, when she walked in the office at 9:00 p.m. having travelled 20 kms, there were no grudges from her. Instead she was smiling all the time. Also would like to call out Avinash Shinde for staying back till 9-30 pm and helping us complete the formality. This level of customer service is hard to beat. I have had my good days and bad days with ICICI Bank in terms of service, but this experience beat all other support experience I have received from any other bank in India or abroad. Kudos to the team at ICICI Bank Kondapur branch.
I have recently joined ICICI Bank and was very delighted with the services rendered by Abhishek
of Himayathnagar branch. The knowledge he possesses, the gesture and warmth of services, his
guidance and direction as to what needs to be done and what not, is just impressionable and
marvelously outstanding.
I would like to congratulate him. Hats off for your service and great work done. He turned me
your customer or guest (as Abhishek says) for life time. Thank You ICICI Bank. ??
I would like to appreciate Mr.Abhishek Tomar for providing me the best of services I have ever experienced. I was about to switch my account to some other bank and Mr.Tomar came in and released how important and privilege I am to the bank. Now I am happy to be a part of privilege banking customer. I think person like Mr. Tomar will take the company to a new heights and hence turns to an asset. Thank you Mr. Tomar
I regularly visit the ICICI Bank Jubilee hills Branch, Hyderabad. At counter number 10, Mr. Kishore, has extended his support to me regularly and helped me in getting my transactions done most efficiently and saves my time. I hereby take pleasure in appreciating his service to meet customer satisfaction to the fullest.
We have a Current Account with you. As I am based in Hamankounda, I visited that branch. The support which I got from the BBM Mr. Anoop, and the CBM Mr. Sandeep, was great. I was delighted, and would like to thank the ICICITeam. Well done. Keep it up!
I am an ICICI Bank customer with an NRI account since the past 8 years. I lost my wallet with my ATM Card on the way from Delhi to Ajmer. I was running out of money and was worried about my ATM being misused.I reached Ajmer and approached Ms. Swati Pandey, Branch Manager, Ajmer. Her representation was excellent and she helped me freeze my ATM Card and get another Card almost instantly. Ms. Swati Pandey was very professional and caring towards her customers. Thanks Ms Swati Pandey. I appreciate ICICI Bank for employing such staff.
Three months ago, I visited ICICI Banks Kukatpally Branch in Hyderabad to apply for an INSTANT CREDIT CARD against my F.D.. The way branch officer, whose name I cant remember, treated me, made me very glad. The service was wonderful and as I requested, they activated my card on a priority basis. I want to appreciate the whole team who worked on that. Good work, keep it up.
Hi, this is to specifically mention about Mr. Ram Mohan D, Branch Operations Manager (BOM), Uppal Kalan branch. He is the only person I have dealt with and the experience was really wonderful. He can be a benchmark to teach other people, what best customer service is. ICICI should be proud of having such a wonderful employee and can dream to get full Customer Satisfaction. Always he wishes me with a smiling face whenever I interact with and gives very good suggestions for investments.
We have a Current account with your HAMANKOUNDA branch. I visited that branch recently and I would like to say that the support which I got from the BBM, Mr. Anoop and the CBM, Mr. Sandeep, was very nice and I was delighted. I would like to thank the team which represents ICICI Bank, for being so gentle. Well done! Keep it up!
I lived in USA for about 11 years prior to 2009 and moved back to India last year. My friends and I in the US always talked about how bad the customer service in India is (in general including banks) compared to USA. But I must now admit that I was wrong to have that opinion after the level of service I am being provided by the staff at ICICI bank. I opened an "Easy Receivers" account at Miyapur branch in Hyderabad and ever since the day I opened the account I have been pleasantly surprised with the attitude and professionalism of the bank manager and the other staff members at this branch. They always make me feel welcome and take care of all my banking needs in a timely and professional manner. I cannot believe that this is a new branch that has been operating only for a few months now. Kudos to the manager and all the staff for the great job they are doing. They sure have changed my perception of the customer service in India and I wish them all a lot of success in the years to come. Thank you guys and keep up the good work.
I had visited Khairatabad branch last week, the service offered by Mr.Bhaskar at NRI services desk is good. He is really helpful and provides solutions to the satisfaction of the customers. Best wishes to him for a bright future.
I had visited your Khairatabad branch, Hyderabad a week ago to change the address and signatures in my demat account. The staff at the branch, especially Ms. Sada Lakshmi, Mr. Sharma and Mr. Suresh was very courteous and helped me to complete the transaction very smoothly. It was a pleasurable experience throughout, replicating "Service with a Smile" in true spirit. I have conveyed my experience and satisfaction to their Branch Manager Ms. Saroja. Such staff is, without a doubt, an asset to the organisation they are working for. Please keep up the good work!
I would like to appreciate Mr. Murty’s services at Abids Branch in Hyderabad. He always serves customers with a smile and is always ready to help. ICICI Bank should be proud to have you in their bank. A very hardworking employee of ICICI Bank. Thanks Mr. Murty for all the help.
I would like to recognize Mr. B. Venkata Sai (Customer Service Executive) for his outstanding help in crediting back the additional amount paid towards the home loan. Thank you Sai. It helped just in time for my cancer treatment.
I want to thank & appreciate the Phone Banker Ms Afsana Khan, who was very helpful & in fact resolved my query over the phone. Her listening and understanding skills are superb. She is indeed an asset to ICICI Bank. Keep it up, Ms Khan...!!!!!
I called Kusuma, she was very kind to me as compared to all the Phone Banking Officers I have spoken with and gave me enough information and guided me well. This is the first time I am writing a Compliment to ICICI Bank Phone Banking Officer. I love the way the she responded to me. Good job Kusuma, keep it up. Want to write more but running out of time. Good luck and all the best for your future endeavours.
I really had very good experience with ICICI Bank Customer Care. My requirement was to pay my credit card bill being outside India for a short visit. They helped in generating OTP password successfully, without bothering about carrying registered mobile being outside India. I appreciate Internet Banking process and verification process. Kudos to Customer Care and Internet Banking.
For my personal banking, a few days ago, I talked to the customer representative for converting my financial transactions, which was explained to me in a precise, to the point, and concise manner. I appreciate your service. I hope the team all the best and continue with such service.
I lost my ICICI Bank debit card on 24th July 2013 and I was suppose to leave for Mumbai on 27th
July. I was in a fix as I would not be in Hyderabad for a while and there was no way that I
could have waited for 20 days to get a new card.
In this regard, I would like to thank Mr Bharath Tadepalli and Mr Arjun Thota (Phone Banking
Team, Hyderabad) for their promptness, pro activeness and empathy with my situation. They not
only processed my card but got it delivered to the nearest ICICI branch in Mumbai. And Arjun
personally followed up with me and also gave the dispatch status.
Please convey my best wishes to both of them for their proactive customer service. And I wish
them all the best. ??
The efforts made by Ms Dipsika in resolving my credit card payment issues is simply awesome. I made a wrong payment in my card which is not in use. She proactively offered suggestions and transferred the amount from the unused card to my credit card. She investigated and resolved the issue. I owe a heartfelt Thank you (I know Thank you is not enough to express my gratitude). Please congratulate her on my behalf.
My relationship with ICICI Bank is from 4 years, within these four years I did banking with
other banks too, but I personally feel that ICICI Bank is MAD (Making A Difference, i.e. A feel
good difference) in any kind of its Banking services (Like personal banking, credit cards,
etc.). People like Mr. GD Sagar make me stay back with the bank for my life time.
I experienced the commitment with ICICI Bank. Thank You Mr. GD Sagar and Mr. Venkat for your
outstanding service on my Credit Cards. ??
I am appreciating Mr. Deepak Chander, Credit Card Division Manager. He is the one who solved my serious issue and saved me a lot of money and time while purchasing flight tickets. I like of the way he solvied the issue and the dedication he had, spending time even during non-office hours.
I have been an ICICI Bank and Credit Card customer for the last 7 years and have had an excellent experience with you guys. It’s a pleasure Banking with you guys. You are the best in the Industry and may you continue serving the Clients in the same way during all times.
My hearty congratulations and compliments to the ICICI Bank officials who have risen up to the occasion and are doing their best in coping with the current cash crisis and also in playing a meaningful role in the war that the Prime Minster has launched against black money. I also sincerely appreciate all the timely measures ICICI Bank has launched to alleviate the hardship that their customers face. This is one bank, which acts proactively and not wait for problems to arise and then look for solutions. Happy to be an ICICI Bank customer. Thank you for all the help!
As a loyal customer of ICICI Bank, I like the convenience and culture of the bank. Your team work spirit, warmness and professional manner reflects the excellent culture of ICICI Bank. Thanks Team ICICI Bank!
I have been holding the savings account with ICICI Bank since 1997, which is 18 years. Though I have relationship with other banks, I am proud to say my primary a/c is with ICICI Bank. ICICI Bank is India’s one of the best automated Bank. The facilities with ICICI bank is so user friendly that even foreign banks could not compete with them. I have authority to say this because I have traveled to 18 countries and operated bank accounts with several banks and have 27 years’ experience in IT software field. I really want to thank ICICI bank for giving me privilege status. I want to spread this slogan to everyone "ICICI Bank is Fully Automated Online Bank"
I would like to appreciate two of your employees (Swaroopa and Raghuvendra) for their
outstanding services. I usually don't write feedback surveys and this is my very first. I would
personally like their managers to praise them. We usually don't come across such customer
centric and true helping nature people every day.
Thanks again for your fabulous work. Keep it up.
I love ICICI bank online & onsite services. After associating with bank I was able to save and plan my financial expenses. I wish bank to grow grow grow, and serve all the Indians for coming 100x100 years. Thanks for all your great services.
I am maintaining the Savings Bank Account in ICICI Bank and it is a great online experience and many more services in the nearest branch. There is a quick and good response for each and every issue raised by me. Excellent job by ICICI Bank, keep it up. All the very best for next level banking.
I would like to convey my sincere thanks to ICICI Bank. I am a satisfied and proud user of the
bank services for over 5 years. Say it savings account, credit card, Demat, insurance,
Money2India - you guys are just awesome and have the best in online services I have ever
used.
It is so convenient, easy to use and offers the best. I don’t remember even when I last visited
the branch for a query or resolution (except mobile no update).
Your customer care is too good and is much appreciated. I moved out of the country from last few
months but still I am using ICICI bank services at full and with the same ease of home
country.
Keep it up, you are wonderful.
Thanks!!!
It was a very good opportunity to interact with Ms. Bhagyalakashmi. She is a very friendly, helpful and an intelligent person. My best experience so far. She knows her job and is doing justice to it. I wish her very good luck. She helped me the way she could and it was a very good gesture from her end.
Hi, this is Abhinas, and I am a Zonal Manager working at IDEA. I would like to appreciate one of your executives, Mr Sandeep Kumar Kar (based at Hydrabad) who must be commended about his work done at one of the ATMs. My son has a Savings Bank Account with ICICI Bank. He went to withdraw a cash amount of Rs. 9000 from a Karnataka Bank ATM. Due to some technical reason, he did not receive the cash, however the amount was deducted from his ICICI Bank Account. I was quite surprised at the time and thought it would be a huge job to get the money back. It was then that Mr. Sandeep came forward and told me that he would help. He called Customer Care and solved my problem immediately. He even gave me his mobile number to use in case there was any issue. It is great to see such customer centricity in the banking sector. I thought it would be appropriate to highlight such a good work,which deserves appreciation. He is a good example for other employees of the bank. God bless him.
I'm impressed with ICICI Bank's Services. When I transferred my Account, they sent me a new cheque-book without any request.
This is Aabhinas and I work as a Zonal Manager for IDEA. I want to appreciate one of your executives, Mr. Sandeep Kumar Kar (based at Hyderabad). He has really helped us on an issue we had with an ATM withdrawal. My son has a savings account with your Bank. He had gone to withdraw cash of Rs. 9000 from a Karnataka Bank ATM. Due to some technical reason he did not receive the cash but the amount was deducted from his ICICI Bank account. I was very surprised when this happened. I was worried that it would not be possible to get this money credited back into his account. However, Mr. SANDEEP told me that he was from ICICI Bank and he could help me. He called the Customer Care and solved my problem. I gave his mobile number in case there was a further issue. It is very nice to see Customer centricity in the banking sector. I thought it would be appropriate to highlight such a good work, which deserves an appreciation. He is a good example for other officers .God bless him.
My sincere compliments to ICICI Bank Technology Team for making the life of the customers much
easy, as till now I could able do banking transactions easily,but now, with addition of Quick
Shopping, Quick Bill Pay etc, I am really wondered that I need not visit any other bank's or
service provider's site as all my things including booking bus / air tickets became easy. Its
been almost 9 years vintage as a customer and really happy to be part of the ICICI family.
Once again my thanks to all the team whose efforts are made in making the website service easy
for the customers.
I Really appretiate the icici customer care service, any type of issues i face i just call the customer service and they will help me in everythig. And the best thing is netbanking its quiet easy and simple to do netbanking the the best thing which icici bank has in net banking is we can change our customer id no!! we can change it to something we can remember..
I Really appretiate the icici customer care service, any type of issues i face i just call the customer service and they will help me in everythig. And the best thing is netbanking its quiet easy and simple to do netbanking the the best thing which icici bank has in net banking is we can change our customer id no!! we can change it to something we can remember..
I have been a privileged customer of ICICI for the past 8 years. I am very much satisfied with the quick service they offer. All these years I have been paying my mobile and other bills online and have even been doing my funds transfer online. The website is really user-friendly and let me tell you one thing. Out of these 8 years I hardly called Customer Care for my queries or issues. That's how they provide excellence in their service. I wish ICICI would become the number one bank in India and beat all their competitors. I am very proud to be a privileged customer of ICICI Bank.
Really delighted by ICICI Internet Banking Services, ICICI Net Banking is not only fastest but also safest. Double security with a Transaction Password and Debit Card authentication is really appreciable.
Really delighted by ICICI Internet Banking Services, ICICI Net Banking is not only fastest but also safest. Double security with a Transaction Password and Debit Card authentication is really appreciable.
The Online Services offered by ICICI Bank are excellent and time-saving. The Money Transfer and Receipt are done in record quick time. The Customer is informed immediately about the Transactions over the mobile. I found your services unique and memorable! The way ICICI Bank has been designed is fantastic I am really happy to be a customer of ICICI Bank. Keep it up!
I am privileged customer of ICICI since the past 8 years. I am very satisfied with its quick service. All these years I have always paid my mobile and other bills; made all funds transfers online. Your website is really user friendly and let me tell you one thing out of these 8 years I hardly ever called Customer Care for any queries or issues. That is the excellence provided in your service. I wish ICICI Bank becomes the number one Bank in India, by beating all its competitors. I am very proud to be a privileged customer of ICICI Bank.
Congrats to ICICI Bank.
It’s a pleasure to hear that ICICI Bank is among the TOP 50 GLOBAL Brands and i also feel proud
that I am a customer of this Bank.
The most important thing I like is the Net Banking facility, it is very simple and user
friendly.
Again Congrats....
I have had my Salary Account with ICICI Bank for the past 1.5 years. The usability of your Net Banking portal is simply amazing. I am using net banking services of other banks. But no other bank can even come close to the features provided on your site. In the last 18 months I never had to come to ICICI Bank for any transaction. Kudos to ICICI Bank Technology Team.
I have associated with several customer service departments in different companies, but ICICI customer service department is THE BEST!! I truly appreciate your promptness and ability to guide the customer in the right direction. Further, you staff is polite and patient. Thank you so much for all the times that you have helped me out.
Shravan Kumar from the Hyderabad branch offered me excellent services and assistance. I was very impressed by the way he helped me in opening an internet account and assisted me in getting a Log in ID.
I would like to share one incident that took place on Saturday, September 1, 2012. During
billpay option I wanted to pay Rs 300.00 and I did not realize that on my laptop "." (dot) key
was not working. Hence an amount of INR 30000 was transferred instead of 300. The customer care
team especially BAIDESH SHARAN and Sandeep Kotian guided me and helped me for transaction
reversal within next working day. This is true reflection of "Khayal Aapka".
I am very pleased to be a customer to ICICI and this will be a memorable experience for me with
ICICI Bank. I wish ICICI Bank and the staff all the success.
I called up Phone Banking on the Hyderabad number (040 23128000) and spoke to Ms Vijayshree a few minutes back. I am extremely happy with the way Ms. Vijayshree handled my query into a duplicate transaction with a merchant. She was very professional and helpful in the right manner. Such people can make customers feel safe and happy. With the growing frustration of customers on the behaviour of call centre personnel in India, she was a delightful exception and could make the growing dissatisfaction drive the opposite way.Such people are an asset to the organization and are welcome to customers. I would request you to get my mail read to Ms. Vijayshree in front of her team and her manager. She makes ICICI Bank the best choice for customers!
Nowadays your services have improved a lot. We are getting immediate responses to all our queries and our problems are solved immediately. Please keep it up!
Nowadays your services have improved a lot. We are getting immediate response for all our queries and the problems are solved immediately. Please keep it up.
I want to thank and appreciate the efforts of ICICI Bank Customer Care, especially Mr Syed. I am an ICICI Bank Account holder, staying overseas. Today, I had to transfer some money urgently for my mom's treatment but I didn't have a mobile number associated with my ICICI Bank Account. So I called the ICICI Bank Customer Care to help me with this. Mr Syed suggested that I could re-register the mobile number which was previously associated with my bank account. A Service Request was raised and I was told that it would be completed in one working day. However, owing to my emergency situation, Mr Syed went out of his way to expedite the process, and re-registered the mobile number almost, immediately. Because of this, I could make the money transfer in no time. I just want to express my gratitude to Mr Syed for helping me in this situation. Thank you so much.
I would like to compliment Mrs. Rakhi Suresh Agrawal, DM working in Rau, Indore branch. She is very smart woman, very smartly explains to customers and her dedication towards her job is seen prominently. I as a customer feel very much helped during interaction at her counter. My best compliment for her sincere approach towards good customer service.
I was looking for a great deal on a car loan. I thought, private banks charge more rate of interest so I had requested a quotation from 2 non-private banks. As I have an existing saving account with ICICI Bank, I first checked the rates offered by them. I went to the Indore main branch located at Malav Parisar, Indore. In the branch, I met the loan officer, Mr. Abhishek (whose tone was very soft and I liked the way he was talking with customers). He explained me the offer in detail with simple documentation. I compared the rates and charges across other banks. I was surprised that the ICICI bank rates and charges were lowest, compared to 2 other banks for which I had the quotations. I asked the loan officer on the spot to initiate my car loan. He told me to carry just 2-3 documents with me the next day. He sent one representative to my office along with the form. I filled up the form and within 3 working days, my loan got approved. The service provided to me by Mr. Abhishek and ICICI bank is appreciable. The bank really follows the concept of "Khayaal Aapka".
I would like to appreciate the Service attitude shown by Customer Service Manager Mr. Thomas Ibraham from Customer Service Phone Banking, Mumbai. I would like to thank him for providing such an excellent service at the time of need and made sure that I get whatever I deserve as a Loyal Customer. I wish him a good fortune.
Recently had talks with Madhavi on phone banking. I must appreciate the thorough knowledge of corporate banking procedure and was really a big help in answering my small and big questions. She was having lots of patience to understand my problem and tried to solve all the queries raised by me. Thanks Madhavi, Hyderabad and ICICI Bank too.
Mr. Rasidul was very professional and helped me a lot. It was a smooth and fantastic experience. Thanks again!
I'm privileged to be a customer of ICICI Bank. Its astounding to see the vision of ICICI Bank to deliver its service in remote and rural areas like Dharur in Karimnagar district of Andhra Pradesh. Hope it does much more for rural areas in nearby future.
I want to appreciate Surbhi Shrivastav, she sits in Chitrakoot Branch Jaipur, I visited branch with my Debit Card issue, I was not able to request my card as my address was changed and was not updated, she proactively made a request for change of address and card at branch. I like her quick approach and help. Thanks Surbhi!
On my short visit to India, when I had visited ICICI Bank, branch at Sardar Patel Marg,
C-Scheme, Jaipur to render some urgent services. I was impressed by two of your executives -
Branch Manager, Mr. Mayank Sancheti and Services Manager, Ms. Anju Jain. I am based in Bahrain
and Non-Resident customer.
The knowledge and promptness demonstrated by both, Branch and Services Managers was amazing and
as an NRI customer, I have rarely come across the way the NRI account, investments and various
other issues were handled. This has forced me to write with pleasure this note of appreciation.
This makes me recommend all concerned to go for ICICI Bank, India as Non Resident and or
Resident client.
I want to take a moment and acknowledge, and appreciate the immense help and professional services being performed by Mr. Prayas Saxena (Manager, ICICI Bank Adarsh Nagar branch, Jaipur). He has been helping my family which includes a 74 year old dad and has been very warm and forthcoming in answering questions and lending a helping hand with day to day problems as well as the odd curve ball. Thank you for your hard work, diligence, dedication and hospitality. I am excited to be a part of ICICI Bank because of people like you and your staff. Thank you!
Bravo ICICI Bank Staff Chitrakoot Branch Jaipur
Today I visited ICICI Bank Chitrakoot Branch Jaipur. It was really a wonderful and exemplary
experience to have a warm welcome by the ICICI Bank Staff at Chitrakoot Branch Jaipur. In spite
of having endless and tiring pressure of the workload, the ICICI Bank Staff was attending
everybody immediately with a smiling face like one group attending and helping people personally
doing transections along with routine banking services. No long queues. No waiting in long lines
for long times. No chaos. No confusion on the happy and smiling faces of customers. Today I felt
proud to be having my accounts in ICICI Bank Chitrakoot Branch. Bravo ICICI Bank Staff
Chitrakoot Branch Jaipur. Keep it up.
I have accounts at ICICI BANK JANTA COLONY, JAIPUR BRANCH, HATS OFF to the manager NEHA GOTHWAL
FOR HANDLING THE PRESENT SITUATION, in such a smart way that public is very comfortable in the
present circumstances for the exchange of money, a small but unique idea which she has adopted
and executing, by just appointing a staff outside the branch, asking the visitor to get his name
registered, giving him a token no. and informing him about the expected time of doing banking
with the branch and further asking him to go home or at his workplace for PRODUCTIVE ACTIVITIES,
INSTEAD OF SITTING OUTSIDE THE BANK IN A QUEUE FOR HOURS unnecessarily. I admire for her action
as A COMPLETE COMFORT TO PUBLIC, I have shared this effort and idea on my WHATSAPP, as well as
on my FB ACCOUNT ALSO, and have requested everyone to share this as much as they can, so that
other banks may ALSO FOLLOW AND public can get some relief by standing in the long queue.
Congratulations NEHA
I have an account in ICICI Bank Gopal Pura Jaipur, Rajasthan Branch. Today, suddenly I needed to close 2 of my NRE FD due to some urgent work. Mr. Ramawatar Maheswari, Bank Manager helped me to break this FD inspite of the late hour. I appreciate his co-operation & approach in helping me. God bless him & I am praying for his bright future with ICICI Bank.
I hold an account with ICICI Bank, Vaishali Nagar, Jaipur and am extremely impressed with the efficient service provided by Mr. Sharad and his team. Hope they maintain the same spirit to serve customers and bring laurels to the Bank!
I have been banking with ICICI Bank from 2003, and have always found the staff very friendly and
helping, but my special appreciation goes for Mr. Vikas Gupta (174277) at Mansarovar Branch. My
parent Branch is at C-scheme, but as Mansarovar is near my house, I normally visit here. Thanks
to staff like Mr. Vikas Gupta, I always find it easy and fast to get my things done. He keeps
telling me about new services and the various investment plans. Most of the time, he has been
successful in convincing me to invest. My pension plan or policy for my kids, all are with ICICI
Bank only..
There was a time when rumours spread about the bank’s downfall, but Vikas helped me develop
confidence in the bank. Thank you ICICI Bank. Thank you Vikas, for giving us your best services.
I wish you all success for your future. Keep it up.
It is a very nice bank in Public/Private sector. Service is very nice & employees are good.
I like it. Keep it up.
ICICI Bank is a very good bank in comparison to other banks, because its user friendly services like Internet Banking, Mobile Banking etc. It is very helpful for us. Keep it up and stay for this position. Thanking you.
I have been associated with ICICI Bank for a long time and have been availing of its various services for the past 6 Years and have never doubted their commitment to serve customers better. ICICI Bank has been a pioneer in terms of the kind of technology used to help make banking safer, faster and easier for its customers. The technology used by them is far ahead than other Indian Banks. Thanks
I would want to appreciate the customer centricity demonstrated by Ms. Suvashri and then later by Joy Baptista, while handling an urgent request on my account. Not only were there speedy responses, but also the ownership of admitting to a mistake, and making up for it without passing on the blame. Terrific customer service! Thank you.
I would want to appreciate the customer centricity demonstrated by Ms. Suvashri and then later by Joy Baptista, while handling an urgent request on my account. Not only was I made to experience speed, but also ownership of admitting to a mistake and making up for it without passing on the blame. Terrific customer service. Thank you.
I recently visited an NRI office in your branch at GT Road, Jalandhar. I was serviced by Ms. Sakshi. She was both courteous and eager to help. She dealt with my request very efficiently and with a smile. I was extremely happy with my customer service experience at this branch. I hope ICICI Bank is proud of dedicated staff like her and award them accordingly. My sincere best wishes to Sakshi in her future career with the bank.
This is the first time ever I am writing feedback on any online portal because of very small change in my online banking portal which brought a big smile on my face and that is instalment statement, which I believe, is an amazing new feature added to the credit card statement. It is a blessing for the people who love online banking. It was always very difficult to get a hold of EMIs paid and EMIs pending. Now it is just one click away. I am happy the way ICICI Bank team is making the customer experience so good.
ICICI is the best bank in the whole banking industry. It understands the needs of the customer.
I use the Net Banking service of many banks, but the net banking of ICICI Bank is simple, fast,
updated and the best. ICICI online trading account is also the best site for trading. Any new
customer can easily operate these channels without any help. The same case is with their
Customer Care service and ATM channels. I am among the most satisfied customers of ICICI
Bank.
I wish the ICICI Bank team all the very best!!! Keep up the good work!!!
ICICI is one of the best Indian banks. You create new technologies, which has made the customer support more stronger than ever before. I really would like to take this opportunity to appreciate the service quality and infinity account managers for the excellent service provided.
I think it's an honour to be a part of ICICI Bank. Best of all the banks I have witnessed hitherto. ICICI Bank has won my heart emotions by providing me flawless and immediate services with no time lag. I really respect the patience that this bank has with its customers. I respect the on time services provided by it considering each customer as it's asset. It will be good if other banks imbibe the qualities ICICI Bank has with its working culture. I was a little upset due to some inconvenience caused to me regarding my debit card last few days. Albeit it was somewhere my fault but for it I complained and wrote a poor message to ICICI Bank in wrath. But further I appreciate the commendable patience and matured response that Customer Care end people gave to me. Thanks a lot for setting such examples and keep it up.
I would like to compliment ICICI Bank for hiring employees like Ms Surbhi Sharma working in Bahu Plaza Branch. Though I am an ICICI Bank customer but of some other Branch. The sincere way she solved my problem is quiet appreciable though she could have easily avoided me. I want to continue my association with your Bank only because of employees like her. I wish all employees working in your Bank be sincere, honest and truthful like her. May God bless her.
Thankful for the kind of service provided by Ms Sheena and Mr Varun at ICICI Bank Residency Road Branch Jammu, they both are the reason for me to choose this branch and Bank with ICICI. Always helpful and deliver beyond the call of their duty. Both are assets to ICICI Bank.
I am Er. Jaffar from Jammu
I would like to share my experience with you I am highly thankful to ICICI Bank to give such a
better service to me since last 3 years.
Your staff is simply great and highly skilled. I had 5 other accounts in different banks but I
closed all of them except ICICI Bank....great bank great service love it....common India it’s
time to join ICICI Bank...
I had a Demat Account and a Savings Bank Account. The Demat account was linked by mistake after conversion of my bank account to NRO. When I had visited India this summer and got in touch with Mr. TAMAL from Jamshedpur Branch, Main Road, Natraj Mansion, Bistupur, Jharkhand, 831001. I must say he took extra steps to help me with my concern and it was finally resolved. I am very happy with the courtesy and politeness of Mr. Tamal and am very thankful for helping me resolve the issue. I wish him all the best for future.
I would like to appreciate the service of your Jamshedpur branch especially for a person name Deepak Srivastava. Many times I have got connected with him and each and every time he impressed me with his workstyle and good behaviour. I thank Deepak for always being supportive and understanding with the customers. Thanks to ICICI Bank also to serve as best bank.
I would like to appreciate the bank for the new initiative 'iWish'. I was actually looking for something like this for sometime now. Though I was aware of the regular RD schemes, 'iWish' was what I was looking for.
I was very impressed the way the Customer Care for the NRI handled my complaint when over 1.66
lakhs was erroneously debited from my card while I was shopping at Harrods, London. As per their
commitment, they resolved the problem within the stipulated time. I appreciate the patience of
Mr. Prashant of CC and Sadaqat, based in Bareilly who handled the problem with confidence and
assured me it would be resolved. I was delighted seeing the mail from Sadaqat this afternoon
saying that the amount was creditedto my account, and appreciate his courtesy, for sending me
the mail from his mobile.
My confidence with ICICI Bank has further strenthened . Thanks!
I would like to give my heartiest compliment to Mr Om Ahirwar of Jhansi Branch as he had guided me with the products which help in maintaining average balance in my account. He guided me with the family banking product in which I can add my family member.
I am happy with ICICI Bank’s customer service level at the branch. And net banking is excellent. I always think that if such people work for Indian democracy, then definitely India will be a superpower for infinity.
The best Net Banking service now. It is so vivid and lucid to understand, very simple to use, truly 4th generation Net Banking. I am very happy with awesome new look of your website.
I have an account in Goa, but work in Assam. I opened an NPS Account online. I had to change some personal details. I was asked to visit the nearest branch in Baruah Charali Jorhat, Assam. Ms Sangeeta Chetry BM and Ms Sanjana Borsaikia of the above Branch, were very courteous, communicative and helpful. They took great care to get the personal details changed in a short duration to enable me to deposit in my NPS Account before Mar 31, 2021. I appreciate their sincere efforts and help in getting my request resolved at the earliest. Kudos and best wishes to them for all their future endeavours.
The new version of your website is awesome! I have been using ICICI Bank Internet Banking since 2006 for shopping, irctc booking for many times, not even a single time it got stuck in the middle of the process! Great work by ICICI Bank.
Sincere appreciation for "Mr Manoj Kushwaha" (ICICI Bank Chopra Court, Ulhasnagar Main Branch). It is with great gratitude that I write this letter. Though the Bank gives me very good service consistently, I would like to take a moment and appreciate the constant and expert assistance and guidance I received, throughout the process of my wire transfer transaction, which was executed yesterday. Be it while explaining the process, or answering my doubts about filling the form appropriately with null discrepancy. He ensured that the transfer was conducted and executed accurately and successfully, with null error at the very first attempt. I really appreciate his attitude of customer centricity. People like you are assets to the Bank. I would also like to express my thanks to all the other staff in the Bank, for their services. Keep up the great work!
I would like to compliment Kalyan Pornima Talkies Branch, for the patience and work of ICICI Bank cashiers. I am thankful to Mr. Abdul Shaikh and other cashiers about their co-operation and patience. Thanks a lot!
Let me take a moment to appreciate your customer care officer, Mr. Mohammed Arif.
This morning when I called ICICI Bank Customer Care & got connected to him with a lot of queries
in my mind, every query was resolved within a few minutes.
With such an amazing & intelligent officer on board, I can surely rely on ICICI Bank & will
definitely recommend it to my friends & colleagues & continue banking.
Please pass on my good wishes to him.
Keep up the good work!
The new improvement to Internet Banking is very good. It is responsive, easy to use and very modern looking. I really enjoy using Internet Banking of ICICI Bank.
Would like to take this opportunity to compliment your staff Ms Nupur Bhatia for her warm disposition towards all the customers, me included. She has a basic keenness to be helpful to all and sundry which gave us a feeling of happiness and contentment to bank with ICICI.
I have been dealing with ICICI Bank for the last 4 years, not only with the bank but with the whole ICICI group. They are doing a great job. You can do every thing with your fingertips like opening an account, getting a loan, getting a credit card, insurance, mutual fund, share, bonds etc without visiting the branch, without signing any paper or cheque. Great job keep it up.
I am thankful to the Branch Manager & staff Ms. Megala of Karaikal Branch for opening of an account & issue of international ATM card within an hour that also beyond 6.00 pm for my son’s abroad travel. I appreciate their fast service & timely action and wish them to excel in their profession too.
It is a very nice bank. Service is very nice & employees are good. Arasappan is very nice man, very helpful, provides good service. I like it. Keep it up!
Best banking service ever received. My dispute was resolved before time and my money was returned. I would recommend ICICI Bank to everyone for their best customer service and other banking solutions.
Best banking service ever received. My dispute was resolved before time and my money was returned. I would recommend ICICI Bank to everyone for their best customer service and other banking solutions.
My ATM card got locked in the machine before these swipe machines were fully installed. I informed the ATM guard and few other employees who where about to leave the bank branch at night. They not only assured that the card would be safe, but also ensured I got a call from the branch next day to pick my card up. The service was really appreciable.
Kudos to team ICICI, Katihar Bihar Branch. Special thanks to Mr. Akash and Mr. Jaiprakash. They were truly professional and well groomed. They helped me in a short span of time and addressed my issue with respect. They deserve a pat on the back. Thanks again. Keep it up!
I have been receiving excellent customer service since I have opened this account. I have never received such type of service anywhere else. The entire branch staff is very co-operative and professional. I have never faced any difficulty in my transactions. Special thanks to Mr. Varun Dhiman, Branch Manager and Mr. Achal Dubey who always went an extra mile to solve any query or problems. I am very happy to be a customer of ICICI Bank.
I would like to appreciate ICICI Bank staff Mr. Vinod Kumar, of the Kishangarh City Branch (Ajmer district-Rajasthan), for his continuous effort in resolving my queries and providing quick services. He helped us open accounts for my parents and son with minimum effort. He also put in a great deal of effort to open an account for my son. He regularly follows up with us for the investments and service feedbacks. Glad to have a supportive staff nearby.
Thank you ICICI Bank for helping me open an account within a short span of time. Your employee Mrs. Monisha of Edappally branch-Cochin has shown the high standard of service and professionalism, to clear all my doubts regarding banking with ICICI in a wonderful style. Further, she was very punctual and met the deadline well in time for activating the account. Further, she had given good advices on certain investment plans which I think, will be taken in a short while. Thank you ICICI Bank for providing such a wonderful service through your professional managers.
I could not help myself from writing this note.
And this note is just to mention about Ms. SIVARANJINI of Vyttila Branch, Ernakulam.
She is the best, bank personnel I have ever met. Her efforts and promptness in solving our
issues was really something that any words I use to appreciate will not be as much. Her attitude
revises the definition of Sincerity.
She is an asset for any company she works for.
I mark this feedback on behalf of my company.
Hi. Let me congratulate the ICICI Team on their excellent technology adoption, as a result of which, the number of times I have needed to walk into a branch has been reduced to a minimum. Having said that, every time I have walked into a branch, my experience has been nothing short of pathetic. The attitude of staff has been really callous, and their respect for the customer and his money seems to be minimal. However, I am writing this to bring to your attention, the excellent experience I had in the recently opened Ravipuram Branch. Ms. Sunitha who works at this branch provides excellent service every time I walk into the branch. Her positive attitude and customer focus has been excellent. Sunitha, keep up the excellent work! Your challenge will be to keep this level of customer focus up, when the branch work load and transactions go up.
Hi, This is to specially mention about Mr Shanil & Mr Arjun, from Kakkanad ICICI Branch. I have dealt with them in recent occasions with my account transfer from Chennai to Kochi and the experience was really wonderful and that is gives the best customer interaction. Arjun came to my office and handed over me the gift from ICICI Bank (for diwali - a CD pack of Hindi & international hits). That’s too good. ICICI Bank should be proud of having such a wonderful employee and can dream to get full customer satisfaction.
I want to appreciate the excellent Internet Banking and Mobile Banking application of ICICI Bank because of which I have now made ICICI Bank my primary bank.
I really appreciate the service provided by you. I am really happy. I am a satisfied customer. I expect more efficient and excellent services. Thank you ICICI Bank team.
I have visited the Kolhapur, Subhash Road branch for my account transfer request. I like the services provided by the all staff at the branch. All staff are attentive and very friendly in nature. I appreciate the branch managers effort to keep his staff with updated knowledge. I like the service so much that I have decided to move all my relations from other bank to ICICI Bank, Subhash Road branch, Kolhapur. Now I understood why ICICI Bank called it as khayaal aapka......
I have always found services of ICICI Bank wonderful and today was no exception. I have a Salary Account at my home branch. I wanted to transfer my Current Account to this branch as well, since that was in a different branch. I went to the branch last week and due to system issues, the portability form was not downloading. The Deputy Manager Mr Jagannath helped me with my situation. So, today I visited again and this time I was surprised that he recognised me, especially during these times when our face is covered. I didn’t have to explain my scenario all over again. He had already informed me what documents I needed to bring along so the entire process happened smoothly. Even though he has a lot of work load from his superiors, he delegates and manages his role effortlessly. I would also like to thank Mr Tapas who was also helpful on both these days. I was further surprised to see the security guards go above and beyond their duties to help elderly customers complete Insta deposits through application and various other issues as well. Really great service from the Deputy Manager and his subordinates at ICICI Bank Branch. I’m looking forward to build many more such amazing experiences with the bank.
I would like to express my deepest gratitude for Mr Prasenjit Mallick from Barasat Branch, Kolkata. I hold an account and a Mutual Fund with Barasat Branch and from the last <6> months I've been struggling to get my paper work done as the account has been changed and Mr Prasenjit has extended his service and support to process my paper three times after being rejected every time during this COVID-19 pandemic and finally it got approved with his constant support and help. He is an asset to the company as every time he mentioned “It's my duty to help you ma'am”. Thank you Mr Prasenjit Mallick for your help and utmost efforts to get my paper work done.
On my recent visit to Kolkata, I needed to update my NRI. I received exemplary help and support from all the members of Santoshpur Branch with all the complicated paperwork during the process. Particular mention must be made of Mr Suvajit Dalapati, who was extremely patient and courteous in his dealings and helped me through every step of the process. His eagerness to help made a potentially boring chore a surprisingly pleasant experience.
I would like to compliment and thank Ms. Laboney Pandit of Rasoi Court branch for all her support extended on my visit to the said branch and also thereafter. Ms. Pandit has very patently heard my requirement and concern with a smile and advised me accordingly. She very wilfully helped me in getting my concern and requirement addressed by her and with the help of others wherever required. Not only this, she remains in constant touch with me to inform about the latest policies and is always ready to help any of my concern. This has given me a better return of my money than what I had expected. I am thankful to ICICI Bank for having such a wonderful team. It boosts the confidence of a customer in a bank.
I must conquer my heartiest thanks and congratulate Ms. Puspita Mukherjee, Gurusaday Road branch, Kolkata-700019. She set an example of highest customer satisfaction standard and outstanding support in every possible way. I feel she is actually an asset to your organisation. I wish her all the best for her future. She always respects the customer as well as her work.
I must conquer my heartiest thanks and congratulation to your 5 Gorky Terrace branch Kolkata
700017.
Especially Mr Abishek Bera (privilege banker) Branch Banking, he set an example of highest
customer satisfaction standard and outstanding support, sales and marketing ideas to sell
different products. I feel he is actually an asset of your organisation, I wish him all the best
for his future carrier.
Every bank exhibited its character & discipline of unselfish customer service towards the common
man after the demonetisation on the 8th of Nov.
I must say, for me, the ICICI Bank - Thakurpukur Brach, Kolkata stands apart and tall in terms
of handling huge & jittery crowd rushing to exchange, withdraw & deposit their savings. Every
single time I visited this branch I witnessed all the staff members managing to put a genuine
smile on his or her face even after a tedious 13 hour shift.
Up until the 8th of November I was made to believe that undoubtedly the real heroes of our
nation are those who protect and fight of us at the borders. And now I must say we also have to
salute our bank employees who are relentlessly serving our nation unselfishly.
To me my heroes are Mrs. Gargy Ghosh, Abhisek Mitra & Miss Riya Moitra. of my branch.
Much appreciate the skills, dexterity and capabilities of Ms. Rakhi, in understanding my
challenges, situations and serving me with the right resolutions.
In addition, she could smartly, swiftly guide me through the webpage, menu options so that I
could do what I wanted conveniently in a self-service mode.
She and people like her should be offered opportunities to quickly grow in their careers, and be
role models for others to emulate.
She can be a perfect lead, coach and mentor for others.
Please felicitate her, and communicate my best wishes.
Thank you.
Must compliment the Branch Manager and the staff of Thakurpukur Branch in handling the customers in the difficult period and in exchanging the old ?1000 and ?500 note.
I have account in your Kasba Branch. I am 80+, a super Sr. Citizen. I went to my branch to deposit demonetized ?500 notes and withdraw by cheque some amount and as per my wish in certain denomination. When I visited today 13th Nov, 2 pm, a sizeable crowd was waiting in a queue right up to the outside boundary. The Security guard asked me whom I want to see; on being told I have an appointment with Ms. Khusbu, I was politely allowed to enter and I was directed to "privilege" counter where two young employees were helping us out. I simply had to put my signatures in three places and in minutes, my purpose was met. No hassle, no waiting, everything was so cool! I felt a pride to have such wonderful service from my Branch while the media is painting the whole affair a nightmare! I thought of sharing the experience with you, the Management of ICICI Bank. Keep it up and God bless your whole team!
Really rare and excellent service provided to us by your branch officer Dipika in the Cowrangee, Kolkata branch. We went to your branch on January 19, 2016. As we entered the branch, we asked Ms. Dipika for help. She extended excellent service to us and sorted out everything quickly. We really appreciate ICICI Bank for keeping such officers who are the real assets of the bank. We wish her every success in life. We also appreciate the bank who really cares for their customers.
I am a senior citizen having an ICICI Bank account and Credit Card for a pretty long time. My Debit Cards were delivered to my residence which was misplaced by my family members. I reported this to the Bank so it was showing as lost card in the Bank record. Later, I located the card at my residence. Last week I went to Lake Town for some other work when I visited the Lake Town branch of ICICI Bank and requested one of the officers Mr. Shiv Kumar at the Branch to activate the card. The banking hours were over that time but on my earnest request the way Mr. Shiv Kumar helped me was really commendable. He went out of the way to extend his support to me. I was really overwhelmed with this gesture and his polite, cool and customer friendly behavior. I sincerely thank Mr. Shiv Kumar and ICICI Bank for this. Best wishes.
This is to compliment you regarding services rendered by your staff members at Jadavpur and Ballygunge branch. I had taken an Auto Loan back in 2005 from Bhilai, Chhattisgarh and repaid the same in 2006. Now that I wanted to sell my car, I badly needed an NOC from the bank. Thanks to your young, energetic and efficient staff members, the same was issued to me within 15 minutes. In particular, I would like to mention the effort given by Shri Arijit Sen of Ballygunge branch. I wish that all banks in India treat their customers like this. Kudos once again to ICICI Bank
I would like to thank Mr. Shashank Kumar of ICICI Bank Topsia Branch in Kolkata. I have been
using the services of this branch since over a year now as it’s close to my office and I find
this gentleman always there with a smile, working hard to service every customer approaching
him. I have never seen him getting irritated even when handling difficult customers. He has on
many occasions helped me and never shows me the watch or saying banking hours have closed, etc.
It’s an absolute pleasure walking into this branch, all thanks to Shashank.
Great job Shashank, keep it up.
I want to appreciate Mr.Ramesh Babu in the Koramangala branch. He is very approachable and speaks in Kannada. I went for a Demand Draft (DD) in the morning at 10:00 a.m. The token display has not even started. I asked for a DD. He gave it in less than a minute with a smiling face. I really appreciate the prompt response and helping nature of this gentleman. My sincere thanks to him. Please communicate this to the Koramangala Branch Manager and to Mr. Ramesh Babu.
I have been banking with ICICI Bank approximately for 10 years now. I mostly go to the Hatibagan Branch (Kolkata), for my financial transactions. In last few days I required several documents related to my bank account and Fixed deposits for some personal reason. I am amazed the way I have been helped by Deputy Branch Manager, Mr. Ashish Singh and Privilege Banker Mr. Samir Kumar Chaubey. I really appreciate the professionalism and the efficiency of Mr. Ashish Singh. I do bank with other banks and this kind of customer service is very rare. Mr. Samir Kumar Chaubey has a very helpful attitude and offers excellent customer service. I am very pleased by the hospitality offered by the branch. This is the first time I am writing an appreciation email in my life so far, and I am overwhelmed. I would appeal that Mr Ashish Kumar Singh and Mr. Samir Kumar Chaubey should be rewarded and recognised for this kind of excellent customer service which sets example for others.
This is to thank manager, staff and all employees of your Ranchi Main Branch. Last week my father went to the branch and fell sick. On hearing his condition all staff and employees attended on him immediately. They offered fruit juice and asked him to take rest. After some time when he was feeling better one of the staff escorted him to the residence. I am overwhelmed seeing the attention, sympathy and care given by staff of Ranchi Branch to my 84 years old father. Please convey my heart felt thanks to them
We would like to thank Nilotpal Mujherjee for his excellent support for processing our Home Loan
Application within 1 business day.
To give a short background, me and my wife, both reside in Bangalore. We bought a flat in
Kolkata in October 2011. However, we faced certain challenges to co-ordinate the paperwork from
Bangalore between builder and us and ultimately we had to fly to Kolkata to sort them out. In
this process, Niltopal was the most reliable and responsible person who guided us to sort out
this issue. We have been interacting with him from Bangalore and the day we arrived in Kolkata,
he ensured that he was ready with all the documents that is required to get our loan disbursed
immediately. So the task was completed in a day!
We are really grateful to him for his excellent support and would like to thank ICICI Bank to
have people like him on board. He really went out of his way to help us to arrange the stamp
papers, TPA and guided us with the correct procedures in every step, which was very difficult
for people like us who reside in a different city.
Thanks to him and ICICI Bank once again.
Many thanks to Anindita who helped me resolve my issue today. She works at ICICI, INFINITY
BENCHMARK, PLOT NO.G1, BLOCK EP & GP, SLAT LAKE. I'm pleased with the way she took this issue
and resolved it.
She needs some much deserved appreciation for this. Thank you.
I would like thank the Investigating Team of ICICI Bank, especially Mr. P Majumder, from the AJC Bose Road, Kolkata Branch, for prompt response and assistance. which shows that I had faith in ICICI Bank. A sum of Rs. 1,48,960 was wrongly debited from my account, ICICI Bank sprang into action as soon as I registered my complaint. All further transactions were blocked and I even got my money back. This experience has strengthened the faith I had in ICICI Bank. Kudos to you!
I had opened an account with ICICI Bank rather casually about 6 years ago. But today,my life has changed with opening of that account. I strongly believe that this savings bank account was an eye opener in my life. This account has given me certain direction in my life in achieving my financial goals. As I feel secured with ICICI Bank,my major share of funds are now invested with ICICI Bank. With confidence provided by ICICI Bank, my association has expanded to other ICICI group members such as ICICI Direct & ICICI Prudential Life Insurance.
Thank you for such a prompt and satisfactory redressed of my grievance within a short time.
This is Dr. Sujoy Basu from Kolkata.
I am a proud customer of ICICI Bank for the last 8 years. I would like to mention that you are
the best secure bank in the country today. Your products/services are excellent with world class
customer service.
Good Wishes and Happy Diwali to all.
I have been using an ICICI Bank Credit Card for many years. I pay my dues before the due date every month. I am happy that CEO of your bank has opened and adopted a Digital village in Gujarat. She has made every Indian woman proud. I wish to open an account in your ICICI Bank after watching her on television and being inspired by her. Thank you all for being a part of the ICICI team and for helping her achieve the success she deserves!
I would like to share the experience I had with ICICI Bank. I have been in relationship with
ICICI Bank for more then 5 years and I never faced any issue.
I sincerely appreciate the net-banking solution of ICICI Bank which never allowed me go to any
branch. Best part of online banking is that its very user friendly, end to end solutions on
board, high security features and lots more.
I would like to thank Anjali for her excellent services and would like to give her 100% positive feedback.
I would like to appreciate the effort of your Phone Banking executive Mr. Murali Krishna. In regards to my car loan, I had complained regarding some issues which I have put it forward to your call centre. I appreciate the way the concerns were being taken care off and I am proud to be associated with such a dynamic Bank. Thanks for the support.
I really had very good experience with ICICI Bank Customer Care. My requirement was to solve my problem with my net banking and Debit Card re-issue request. After I called the customer care I had all my problems solved by Anjali. She helped in reactivating my ID and gave me correct info about my debt card successfully. I appreciate Internet Banking process and verification process. Kudos to Customer Care and Anjali.
I am a customer of ICICI Bank from last 7 years and for all these years the bank has always upgraded to new heights of giving great service and always providing a helping hand in need. Recently my mom forgot the PIN for her debit card and contacted the phone banking officer Mr. Izaz Ahmed who not only helped in generating the same but went extra miles in guiding for net banking process, mobile number registration and debit card features. So salute to his service attitude and keep up the momentum. Wish you a great career ahead.
I would like to appreciate Srinivas Reddy for the commendable job. He not only helped me resolve
my FD issue, but also kept me informed/updated by calling me on every few days interval. I head
a Service Desk and I know how important it is to have such employees in our team, as they
represent not only the company, but leave 1st impression about after sales service. I would
continue business with ICICI Bank till they have employees like Srinivas Reddy.
Three cheers to you and your team.
Recently I called up the Credit Card department and a representative named Antara helped me considerably. I really want to thank her for clarifying all my questions. Great job, please keep it up!
There were nine unauthorized transactions on my Credit Card. ICICI Bank Dispute Team helped me recover the amount and guided me through the whole process, which was completed within 1 month. Kudos to you guys. Keep up the good work.
I will always favour ICICI Bank as they provide excellent customer service. Today due to some
confusion I had to contact the Customer Care. Mr Amit Ranjan picked up the call and resolved all
my doubts in no time. The good thing at ICICI Bank is that all the representatives are well
aware about the various processes. Amit not only resolved my query but also helped me with some
information on another bank product that I had a doubt about.
I have observed on various occasion that people working at your bank are very professional,
attending to and resolving complains in a sensible manner, which I think is a great thing.
I have time and again said and I will continue to say that ICICI Bank is the best bank in the country. I have had a 10 year old relationship with the bank and I have used multiple products. I'm highly satisfied with the distance ICICI Bank would go to provide excellant service to it's customers which is uncomparable to it's competitors. The amount of reach it has to it's customers, it's infrastructure and willingness to innovate is what has turned people like me into loyal customers. I can therefore say my life would completely collapse if there was no ICICI Bank tomorrow.
I have a relationship with ICICI Bank for more than a decade. In principle approval, towards our
(my spouse and me) Joint Home Loan Application was accorded on March 16, 2015 by ICICI Bank,
Chowringhee, Kolkata.
I received Demand from builder on August 20, 2015 with a due date of August 25, 2015 and a grace
period of two weeks. I was doubtful in getting the payment realized and credited it into the
builder's account by September 8, 2015. I was afraid of "Penal Interest Clause" in case of
delayed payment. After discussion with Mr. Narendra Mishra we handed over all the required
documents with our demand by the evening of August 22, 2015. Due to his high level of
commitment, dedication and lot of hard work, I got the cheque in favour of the builder by noon
on August 29, 2015, on the day of festival i.e. "Raksha Bandhan". I am astonished at how he
could manage this so fast and even discharged his duties on the eve of festival. We compliment
all the team members of this branch, (including those we didn't interact with personally but the
contribution was certainly involved). "The home", is life time project of most of the citizens,
if the task in hand is discharged with such a proficient level of commitment then it certainly
deserves a word of praise.
The hard work of such individuals should not go unnoticed, which may help the Bank in attaining
new heights.
I would like to thank Ms. Sheetal from NRI Thane Branch for providing me best of services I have ever experienced. She was very helpful. She kept me posted about each and every development by calling and assuring a time bound solution to the problem which was commendable. Very few institutions or employees show such commitments towards customers. This clearly shows her sensitivity towards customer problems.
Well done ICICI Bank Kothamangalam Branch! ( in Sivagangai district in TN) though a small branch in most affluent Chettinad area, the staff of the entire branch under the able Manager Mr. Gangai Selvan, Officer Nagarajan, Asst. Vinoth Kumar and two lady staffs namely Sarika and Thenral have risen to the occasion and have done a praise worthy service even at late evenings to the people at large in dispensing new notes in lieu of demonetised ?500 & ?1000 notes without any fuss and with utmost courtesy The public and customers were full of praise for their service, patience in spite of provocation at times due to heavy rush, pressing crowd from day one, hurry and anxiety to have a new notes... On behalf of the entire public and as also a long-standing customer of the bank, we extend a big thanks, all praise, accolades and bouquets to all of your esteemed staffs.
I am a customer of ICICI Bank since the year 2000. Today I had an experience which really surprised me. On the evening of March 12, 2015 I went to Kottayam branch to inquire about the status of a failed transaction and the officer who attended me, Ms. Nimmimole Mathew promised me that she will take care of my problem. To my pleasant surprise, she called me early in the morning and informed me that she had checked and found that my transaction had gone through and had verified with the counter party. Such motivated and customer friendly employees are an asset to any organisation. Thanks again.
am a customer of ICICI Bank from 2004 and I actively use the facilities of Online Banking, remittance and other services. I congratulate ICICI Bank to be able to service my requests and banking needs for all these times. I have not forgotten and will never forget, all the convenience ICICI Bank has offered me. I appreciate their staff’s friendly assistance at all times.
I would like to appreciate ICICI Bank staff Mrs Benze in the Kuthuparamba Branch (Kannur district-Kerala), for her continuous effort in resolving my queries and providing the quick services. She helped us open accounts for my parents and son with minimum effort. She also put in a great deal of effort to open a minor PPF Account for my son. She regularly follows up with us for the investments and service feedbacks. Glad to have a supportive staff in a nearby branch. Thank you.
I have been using the ICICI Bank Internet Banking facility since many years. As a pioneer in this field, I find that ICICI Bank updates itself with the latest technology for providing small customers like me with the best security for online transactions. It has done away with the need for us to approach the bankers for any service, by providing all the latest facilities through Internet Banking. The website is also extremely easy to use. All features have been well planned providing the best level of ease of transactions. Kudos to ICICI Bank for this proactive customer friendly approach.
Dear ICICI Bank, I am not your customer but wish to be in future. I am writing this letter to you just to say 'THANKS' for your wonderful thought better to say philosophy "chhoti-chhoti batein hamesha chhoti nahi hotin". When I first noticed it. I found a key to human relationships. As it is said 'Charity begins at home' so I suggest your staff to apply this philosophy in their family relations first,then among bank staff and then to their customer and see its positive results within few days. It is not a simple suggestion but  I have applied  this in my relationships for a week and found a great change in my behaviour and attitude.
am delighted to write about Mr Hitesh Tiwari, Branch Manager (Indore M.P Sanwer Area Branch). He goes above and beyond his limits for assisting customers. I am really very thankful for the extra effort taken by Mr Hitesh for my NRI Account opening and all other services. He is extremely helpful and I am really impressed with his ability towards the customer query resolution. I am surprised that he replies to me even on my late night messages as per Indian Standard Time and on asking why he replies for such late messages, he responds, Customer Care is the most important thing. I started investing with ICICI Bank because of him and I am holding my NRI, NRO, my Family Banking Accounts and my investments in ICICI Prudential as per his suggestion. It is not only me who experienced his customer oriented approach, many of my known ones at my home town have told me about him. I strongly believe that such assets of the Bank instil a sense of confidence in every customer to believe in the core value of the institution. Wish you good luck Hitesh!
I am highly pleased with the services rendered by the ICICI Staff and I am particularly impressed with the Online Banking Facility. The professionalism and expertise provided is highly commendable and I have great regard for Mr. Pankaj Jha (Malad West Branch, Mumbai) who has patiently addressed every query or concern of mine besides advising me to invest wisely. I am very satisfied with the service and proud to be a valued NRI customer of this globally reputed bank.
I have just used your Live Chat service for the first time and I must congratulate you on a job well done. This medium of interaction shows that ICICI Bank understands its customers and their needs. What better way to make efficient customer service available to NRIs than an instant chat module! My best regards to you at ICICI Bank.
I would like to comment on Mrs. Soja Jose, Relationship Manager of ICICI Bank, Kaloor, Kochi. I had been to the Branch along with my daughter for transfer of amount to an Educational Institution abroad. The moment I met her she was very helpful. Customer Service was Excellent. She took the initiative of filling the form, managed the whole process with ease, spoke very softly, took interest to listen and answer all the questions with patience. There was no delay in doing any work and my amount has been transferred successfully. I really appreciate her and such people should be rewarded. It was indeed a wonderful experience with ICICI. I also take the opportunity to thank each one in the Bank who have been indirectly helpful. Amazing Team Work too. Thank You.
I called to transfer money to my mother, back in India. We recently moved to Canada from USA. My mobile number has changed and I could not generate an OTP. I also forgot my ATM PIN. Shashank, from NRI Services Customer Care, helped me generate a PIN after authentication and also helped me transfer the money and update my new mobile number. Thank you Shashank and ICICI Bank. He is an asset to any team.
I am very happy with the service, which I got from the Relationship Manager, Mr Johns at the Ernakulam Branch. He was very helpful and supporting to disburse my loan amount within seconds. Keep up the good work. Kudos to ICICI. Thanks and regards, Jayasree.
I have visited Patiala branch for the first time, unfortunately to close my account as I have
moved overseas. I must compliment Ms Nitika Verma for the proactive help and assistance she had
provided. The way they approached me and sorted things so perfectly is highly commendable. I
visited again for another enquiry the next day, and was again welcomed so warmly. Also Mr
Dildeep Singh was very helpful and gave excellent customer service. If I had not moved overseas,
I would have changed my mind of closing the account and continued ICICI Bank forever.
Good luck team. Thank you again Ms Nitika Verma.
I appreciate making it very easy to activate my inactive NRI Accounts online. I had to go through other laborious and time-consuming procedures in the past. Thank you so much for streamlining the procedures to help far-away customers!
I would like to thank Mr Kannan Collection Manager to settle my accidental Car Loan. And he helped me to get a Credit Card based on Fixed Deposit (FD), to get score in CIBIL.
I wish to compliment the service provided by Ms. Samiksha Mishra from Vishal Hall branch, Andheri East, Mumbai in my recent NRO repatriation. She provided me with all the assistance needed to process it when even the contact number of the branch provided by the call centre and website were wrong.
I would like to appreciate Ms. Khushbu Sahu and Rahul from Nandani Road, (Bhilai) branch. I have interacted with them for the past 7 months and they have always been helpful and have a proactive attitude. I appreciate their work so much that I normally approach them for financial transactions as well as getting some information. Besides, my account is related to MP but both are very helpful and always ready for help.
ICICI Bank has always been my favourite bank and it becomes more when we meet an employee who goes extra mile to help a customer. I recently visited ICICI Bank Allahabad (Civil Lines) Branch regarding my dormant account and to withdraw the balance. The first time when I visited the branch, systems were not working due to server problem, but the employee catered my concern and asked for my contact details, so that she can update me once the systems start working. When I visited the branch on Monday, January 15, 2018, she was able to recognise me the moment I said my concern is regarding a dormant account. She asked me to help her with my photo ID and other documents and helped me to complete the process. She also informed that to withdraw the funds, I have to visit the branch again as I don’t have any cheque. She was also aware that I am an outstation customer. She said that she will contact me regarding the amount withdrawal after checking with the branch manager. I thought I will again visit the branch and check about this if I can withdraw the amount and if not, then the next time when I will visit Allahabad I will sort this or from Delhi branch I will see. However, it was done before I left Allahabad and ICICI Bank proved again that they are the best.
Yesterday (and a couple of visits before) I have been visiting ICICI Bank (Branch Urban Estate-2, Patiala) to get some issues resolved linked to my debit cards of 2 accounts. Ms. Payal has been very forthcoming and proactive in understanding my requirements & doubts and has been of immense help in all my visits. She spent a lot of time in helping me out at every step, clearing my queries and ultimately resolving all my problems (unlike other banks where executives mostly don't have time for their customers). I am in all praise for her and wish every executive takes out time to understand the needs of a layman customer and resolve their problems. I wish all the very best to ICICI Bank.
I want to appreciate the customer dealing staff at Dharamshala Branch for being so much supportive special thanks to Manik, Sukhwinder and Suman for helping me out of ATM card issue which was not being delivered at Dharamshala Branch due to some courier agency but staff at Dhramshala branch helped me and provided me alternate so efficiently in spite of so much busy schedule of theirs due to demonitisation. Thank You ICICI Bank and Thank you ICICI Bank Dharamshala Branch Staff.
Well done ICICI Bank Kothamangalam Branch! ( in Sivagangai district in TN) though a small branch in most affluent Chettinad area, the staff of the entire branch under the able Manager Mr. Gangai Selvan, Officer Nagarajan, Asst. Vinoth Kumar and two lady staffs namely Sarika and Thenral have risen to the occasion and have done a praise worthy service even at late evenings to the people at large in dispensing new notes in lieu of demonetised ?500 & ?1000 notes without any fuss and with utmost courtesy The public and customers were full of praise for their service, patience in spite of provocation at times due to heavy rush, pressing crowd from day one, hurry and anxiety to have a new notes... On behalf of the entire public and as also a long-standing customer of the bank, we extend a big thanks, all praise, accolades and bouquets to all of your esteemed staffs.
Today I went to deposit old ?500 and ?1000 notes to ICICI Bank Olavakkod Palakkd, Kerala India. It was a breeze operation. I appreciate the service provided by cashier Shailu Raj and her higher officer, courteous service, fast and efficient. In the days of long queues post demonetisation too, the service has been amazing.
I take this opportunity to congratulate ICICI Bank team of Muvattupuzha branch, Kerala and express my sincere thanks to them for helping many like me to deal with the current transition period of financial reforms with minimum pain and efforts! Irrespective of the status of the customers - whether they are account holders or not, your team in Muvattupuzha branch extended best possible attention and service to everyone who walked into the branch for currency exchanges and other services. Senior Manager, Mr. Santhosh Sreedharan and his team were present at the desks to ensure smooth transactions. The moment you walk into the branch, you are greeted by a staff and asked what kind of service you would be looking for! Then, while you are in the queue, they prepare you with necessary forms and help with formalities and by the time it is your turn at the desk, you are ready with all documents and formalities completed! This ensured hassle free transactions at minimum time. Before you leave the desk, the lady who is incharge informs you “we will be working also on Saturday and Sunday Sir...” that too with a smiling face!! Only a dedicated team with customer-centric work culture and great philosophy can do this!! In addition, I request you to kindly convey my heartfelt congratulations and thanks, to Team ICICI Bank, Muvattupuzha. I also request you to kindly consider rewarding them suitably for the kind of extra efforts they put in.
Let me take a moment to appreciate your Branch Manager, Mr. Shubham Sharma, from Phillaur
Branch. This morning when I visited ICICI Bank & got connected to him with a lot of queries in
my mind, every query was resolved within a few minutes. With such an amazing & intelligent
officer on board, I can surely rely on ICICI Bank & will definitely recommend it to my friends &
colleagues & continue banking with most ease. Please pass on my good wishes to him.
Keep up the good work!
I recently visited an NRI office in your branch at GT Road, Jalandhar. I was serviced by Ms. Sakshi. She was both courteous and eager to help. She dealt with my request very efficiently and with a smile. I was extremely happy with my customer service experience at this branch. I hope ICICI Bank is proud of dedicated staff like her and award them accordingly. My sincere best wishes to Sakshi in her future career with the bank.
Hello I am holding an NRI Account in ICICI Bank in Himachal, Solan branch. The Deputy Manager of the branch Mr. Pradeep Maithani is very co-operative and help full while applying for home loan, and during my visits to the branch I found that Mr. Pradeep is attending all costumers in same manner as he did with me. So I really appreciate his service and think that he is an asset to your organisation.
I would like to share my very good experience. I had withdrawn money from another bank ATM but due to some technical error, it could not dispense the cash and my account was deducted with the amount. I was worried about that but the branch staff of Rishali, Bhlai (C.G.), Shweta Dubey gave her 100%to resolve the issue and I got my money back today. It is a very good experience for me ever especially in the banking sector. THANKS AGAIN !!!!!
I would like to appreciate, Mr. Sumit Kumar from the ICICI Bank, Boring Road, Patna branch for the excellent service he has provided for all my requests. I am currently living outside India but Mr. Kumar ensured that distance was never an issue and all my requests were processed properly. Mr. Kumar is a professional and an enthusiastic person and he understands the concern of the customers very well. I believe that he will continue to be a great asset to ICICI Bank.
I wish to put on record, a most positive and helpful bank officer Ms Shikha Sharma at Dharamshala branch (HP).She is an enthusiast, knowledgeable,and a keen work force. If goodness was horses ,she would own a cavalary. Keep up the Josh n good. work
I had a bad experience of getting a fake Rs 500/ note from an ICICI ATM which I came to know after 3 days when it was not accepted at a petrol pump. I contacted Mr. Rakesh Pant branch Manager of ICICI Bank Allahabad who within 2 minutes got the fake note changed and said that matter will be investigated and made a request to give him my contact details. I deeply appreciate the warm and helpful attitude of Mr. Rakesh even though I am not an ICICI Bank account holder.
Hi, my name is Deepak Guleria. Today, I visited ICICI Bank's Dharamshala branch for money transfer. When I entered the Bank, an employee of the bank inquired about the purpose of my visit. I explained my concern and he resolved it within a matter of few seconds. It was an amazing experience. Hats off to ICICI Dharamshala Team! It is a well managed branch with an excellent staff .
I had the pleasure to deal with Ms. Abhishika Thapliyal in the Dehradun branch when she handled the transfer of assets from my late father's account  into my new account. She clearly defined all the Banking requirements and the paperwork that had to be completed in a very concise manner which was extremely helpful in accomplishing my task in few days when I was on a visit to India, leaving me time to handle many other formalities of my inheritance. I would recommend Abhishika for a higher position in the Branch. I have had many follow-up conversations with her from the US to make sure all transactions were completed as promised. Well done! Abhishika.
Hi Team, I, Narinder Verma from Chicago, wish to share my good experience of opening an NRO
Savings account with ICICI Bank at Ludhiana in Punjab. I was really excited to see all improved
services provided by ICICI Bank to new customers. I wish to thank the entire ICICI Team for
putting in their best efforts to make the process of opening a new account so smooth. I would
specially like to thank Rohit who I spoke to a couple of times, but I do not know his last name.
I would like his Manager, Mr. Amit Chhabria, to know that Rohit really helped me a lot and he
replied to all my questions promptly. He knew exactly where and on what pages all the
questionable points were and he also knew their correct answers. I would like to see him as the
Branch Manager some day soon. My account opening paperwork was also picked up by DHL from my
workplace and this was another good service provided by the bank. On the whole, it was a very
professional service and a pleasant experience.
Keep up the good work! I shall certainly refer ICICI Bank to my friends and relatives. Please
e-mail to me all upcoming promotions and updates. Thank you once again for all the help.
I opened my Saving Account in ICICI Bank Patiala last month and honestly speaking, I am quite impressed with the down to earth attitude of all the employees of this branch with whom I have interacted till date. The thing which impressed me the most was that the Branch Head himself assisted the cashier while counting the cash given by me and he even returned my excess cash given by mistake. Some employees named Mr. Jindal and Ms. Manisha also perform their jobs perfectly as I have seen them solving all the issues perfectly in least amount of time. All the best to you guys and do maintain this kind and professional spirit to help customers.
I am a happy customer of ICICI bank. I feel happy with ICICI bank services. I can say ICICI Bank is India’s number one bank. Thanks to ICICI Bank for their services. ICICI Bank is everything in human life.
I would like to express my heartfelt thanks to ICICI Bank for providing good service and fast response. Your staff members are well trained to handle customer's queries efficiently and professionally. Special thanks to Mr. Pradeep Maithani for attending my request in short time. Thank you once again and keep up the good work.
I would like to express my gratitude to ICICI Bank for the customer service.
I have been a customer of ICICI Bank for close to 8 years now, holding 2 savings accounts and 1
credit card. Till date I have not done any late payments on my credit card even if my purchases
goes high month on month. But last month, for the bill of Rs 44000, I made a mistake and made
early payment of Rs 7000 before the bill was generated, which went on by prior month’s bill.
Unaware of the situation, I made rest of the payment on the due date. When November bill was
generated, I noticed that I was charged with Interest for not making the full payment.
So on 30th November, I called customer care to clarify this and I spoke to Sreesha, who
explained me about the payments. Even though it was my mistake, she clarified my query and was
ready to reverse the interest charges as a good will gesture. I understand Banking is a business
where an interest charge is the bread and butter. Even then, considering and valuing a customer
does make a difference. Your associate Sreesha, have made my day and have taken my satisfaction
on ICICI Bank to an advocacy level. Cheers!
This is the first time ever I am writing feedback on any online portal because of very small change in my online banking portal which brought a big smile on my face and that is instalment statement, which I believe, is an amazing new feature added to the credit card statement. It is a blessing for the people who love online banking. It was always very difficult to get a hold of EMIs paid and EMIs pending. Now it is just one click away. I am happy the way ICICI Bank team is making the customer experience so good.
ICICI is the best bank in the whole banking industry. It understands the needs of the customer.
I use the Net Banking service of many banks, but the net banking of ICICI Bank is simple, fast,
updated and the best. ICICI online trading account is also the best site for trading. Any new
customer can easily operate these channels without any help. The same case is with their
Customer Care service and ATM channels. I am among the most satisfied customers of ICICI
Bank.
I wish the ICICI Bank team all the very best!!! Keep up the good work!!!
ICICI is one of the best Indian banks. You create new technologies, which has made the customer support more stronger than ever before. I really would like to take this opportunity to appreciate the service quality and infinity account managers for the excellent service provided.
I had the pleasure to deal with Ms. Abhishika Thapliyal in the Dehradun branch when she handled the transfer of assets from my late father's account  into my new account. She clearly defined all the Banking requirements and the paperwork that had to be completed in a very concise manner which was extremely helpful in accomplishing my task in few days when I was on a visit to India, leaving me time to handle many other formalities of my inheritance. I would recommend Abhishika for a higher position in the Branch. I have had many follow-up conversations with her from the US to make sure all transactions were completed as promised. Well done! Abhishika.
Hi Team, I, Narinder Verma from Chicago, wish to share my good experience of opening an NRO
Savings account with ICICI Bank at Ludhiana in Punjab. I was really excited to see all improved
services provided by ICICI Bank to new customers. I wish to thank the entire ICICI Team for
putting in their best efforts to make the process of opening a new account so smooth. I would
specially like to thank Rohit who I spoke to a couple of times, but I do not know his last name.
I would like his Manager, Mr. Amit Chhabria, to know that Rohit really helped me a lot and he
replied to all my questions promptly. He knew exactly where and on what pages all the
questionable points were and he also knew their correct answers. I would like to see him as the
Branch Manager some day soon. My account opening paperwork was also picked up by DHL from my
workplace and this was another good service provided by the bank. On the whole, it was a very
professional service and a pleasant experience.
Keep up the good work! I shall certainly refer ICICI Bank to my friends and relatives. Please
e-mail to me all upcoming promotions and updates. Thank you once again for all the help.
I am a happy customer of ICICI bank. I feel happy with ICICI bank services. I can say ICICI Bank is India’s number one bank. Thanks to ICICI Bank for their services. ICICI Bank is everything in human life.
I appreciate the commendable effort made by the team of ICICI Bank, Community Center, New Delhi to offer services to its customers as far as Libya where many of its postal services are yet to be restored after the war. Despite all drawbacks and limitations, the bank has paid attention to my need of having a cheque-book and other essential items. My all wishes to ICICI Bank for its sacredness and professionalism of spirit to serve the customer like me.
Sir I would like to compliment your K. G. Marg Branch in Delhi for the courteous way they treat me every time I visit them. As an NRI I find it very good. I would like to mention the Branch Manager Ms Krishna Jha who has always dealt with any problems I had raised. And the best part is she always has a smile for everyone. A real credit and the only reason I stayed with this branch. This branch is in Delhi. Please pass my thanks to her.
I wanted to highlight the effort and contribution of Mr Shrujay Sanjaykumar Vora, based at the Station Road branch, Nadiad, Gujarat. He has been exceptional in helping me with the banking needs of me and my mother. He has, on numerous occasions, supported me with queries outside the business hours, and that shows his dedication towards the services provided by ICICI Bank. I am extremely pleased with the type of support received from Mr Vora, and most importantly, want to ensure that he gets this well-deserved mention and recognition. Thank you Shrujay!
I would like to compliment your Branch Head. Manish Asnani at the Kera Gujarat for the for
service dedication provided to their customers. I did recently visit the branch and have spoken
to Manish who provided me with all information and guided me well. He is very professional in
his approach and makes the customer feel that service is provided at a personal level.
I found Manish Asnani to be highly customer oriented and very friendly. Prime example is whereby
on numerous occasions he has taken time to contact me by phone to clarify issues have emailed to
him.
Please convey my compliments to the ICICI Bank team at the Kera Gujarat regarding this
commendable service and response that Customer Care.
My name is Anand Vora I am from London, holding an Indian NRE and NRO account.
Today I had called up regarding my debit card being issued to me and other services.
I have to say a very big thank you to Suchita Atey who assisted along the way, explained what I
need to do very clearly and spoke to me in a very soft and professional manner.
ICICI Bank should be very proud and privileged to have someone like Suchita working them and I
know she will be receiving always 100% customer satisfaction.
Once again thank you to Suchita!
I recently had a wonderful experience with one of your staff, Miss Saipreeti Shirodkar from your
Margaon branch. I had sent a request to branch to remit my deposit back to me in UK. Miss.
Shirodkar took care of the transaction in every step of the way. She was amazing and very
professional. I wish her luck and commend ICICI Bank for hiring such an asset who takes her job
so seriously.
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I would like to give 11 out of 10 for customer service officer, Polu Swanpna. She has been extremely helpful and concerned about customer issues. Never seen like this officer in my life. God bless her.
I am a proud customer of ICICI Bank for the last 10 years. I would like to mention that you are the best bank in the country today. Your services are excellent, customer care is very responsive. I am sanguine that ICICI Bank will achieve greater heights in times to come. Good luck and Regards.
I have been a customer of ICICI Bank Hazratganj for the last 10 years. Their services are wonderful. The staff are comparable to earth as we say "Dhairya prithvi ki tharah." Recently I had to take a certificate from the Hazratganj branch, I was treated in a warm professional manner by all, including the lady Branch Manager. Well done ICICI keep it up
I must appreciate the services provided by bank of Rajasthan after merger with ICICI The branches are giving many services. especially branches like central academy whose manager is Mr. Chandra Dutt Sharma . I am very much thankful for providing his best in my account problems. Thank you very much!
I called ICICI Bank in the evening with regards to some details. I spoke with Mr. Sai Sarada who is working in Hyderabad. He was more than willing to help from the time the call connected. I started inquiring about multiple things. He has good listening skills, was patient throughout the call, ready to help and sounded happy with a lot of energy. He was more interested in helping than wrapping up the call quickly. I know there are parameters like AHT etc., but he was more interested in providing the best customer service, despite of his parameters getting affected. I am glad that you have hired a person like him to represent ICICI Bank, as he only elevated the brand with his service and definitely needs appreciation. I wish him all the best with his career in ICICI Bank.
This is with regard to my visit to ICICI Bank Branch at BRS Nagar ( Ferozepur Road in Ludhiana
for a Loan Account query.
The staff in charge of the Loan Desk was well-groomed and very courteous. Apart from that, he
was well informed and displayed high level of professionalism during the interaction.
God job indeed!
Keep up the spirits!
This is to narrate and appreciate efficient services rendered by Mr. Nilesh, Officer, working on Counter No. 7 at your F.G.Market, Ludhiana branch. To-day I had been to the branch to renew the FDR of my daughter and was pleased to receive the renewed FDR in 5 minutes. This normally takes 20 minutes as per the IBA norms. On earlier occasions also, I have found Mr. Nilesh to be an efficient, courteous and a knowledgeable all rounder. Such employees are an asset to an organisation. I wish him success and request the bank to recognise his efficiency and hard work.
I really want to appreciate Mrs. Bharati Shekhawat Customer Service Manager, Ratlam Main Branch. She is very kind and helpful. She has immense knowledge of ICICI Bank products and its through her assistance that I was able to open an account of my choice. I really appreciate her efforts.
Ms. Lata Naik at ICICI Bank Chilimbi Branch, Mangalore stands out as a highly customer oriented and solution oriented officer. I have had a chance to interact with her many a times in last one year and every time she comes across as very helpful, knowledgeable and customer focused. I feel she is a great asset to your Bank. Thanks.
Male teller (cashier) at ICICI Bank Mannargudi branch is really amazing and always welcomes the customer with a smiling face. He has arranged for me the required change multiple times when I visited the branch. The greatness of this young man is that he tries to give a solution and sees the request from the customer's standpoint. Even if the requested change is not there, he promises the customer to get it later that day and he fulfilled the same multiple times. Usually, tellers say they don't have it and ask you to try elsewhere. I am actually delighted by his service and attitude and I am sure he has a bright future. Please pass on my compliments to this gentleman.
Over the years, my experience with service at ICICI Bank has been a very pleasant one with continuous upgrades especially in the Net Banking services. I've also stayed in the US much before ICICI Bank came into existence and can truly say the quality of service is world class.
Today I went to withdraw cash. It was very well organised and the team there was very helpful. Great job done to mitigate the problem. Congrats and keep up the good work. Congrats to the whole team.
Today I went to withdraw cash. It was very well organised and the team there was very helpful. Great job done to mitigate the problem. Congrats and keep up the good work. Congrats to the whole team.
I would like to comment on the excellent service provided by your staff at ICICI Bank in
Puttaparthi. It is a small branch, but the service is so prompt and everything was explained so
well when opening the NRE Account. There are a lots of foreigners who have had bad experiences
with other banks, but I always mention how good I was treated and the warm and friendly welcome
is greatly appreciated. My compliments go to Mr Khaleel and the Branch Manager, Mr Suresh
Kumar.
Well done ICICI Bank! Look forward to getting my whole family to bank with you.
I wish to take this opportunity to thank Branch Manager Jeevan Zachariah,Asha G k and Siby Michael for their excellent service, respectful attitude and the politeness and support they have showed to me when I visited the branch in Edappaly, Kochi very recently. All of them were so considerate and helpful and understood my personal and emotional situation. I am sure all the staff members are an asset to your organisation and request the higher management to recognise them for their good work.
I am very happy to be banking with ICICI Bank, especially after one incident that took place on January 28, 2011 at the Jagdalpur Branch. Two cheques signed by me were lost earlier. On that day I received a call from Mr. Rajesh Mahto, employee of ICICI Jagdalpur Branch. He told me that a defaulter was presenting those lost cheques there. Due to some alteration Mr. Rajesh Mahto called me and managed to save my money. Thanks to him and ICICI Bank who have honest employees who are so dedicated to their jobs.
It has been a truly delightful experience of many years for my banking services. No one in the banking segment compares with your standards in the country. Kudos to Ms. Kochhar and the Entire ICICI team for creating Safe, Secure and Friendly environment for customers like me who hardly find time to visit the bank. Keep up the spirit. Look forward for more goodies in future also!!!
The customer service of ICICI is great, very prompt phone banking. I really appreciate your phone banking department. I have been banking with you for more than 5 years and I am very satisfied customer. I want to say --> " MY BANK - ICICI BANK ", proud to be associated with ICICI bank.
Gaurav Srivastava of ICICI Bank, Civil Lines, Moradabad has been courteous and helpful to a great
extent in time of chaos for ?500/?1000 rupees notes.
Unexceptional personal service provided by him will last for long in my memories.
In addition, the team of this bank has been handling all account holders and non-account holders
in a great fashion, which is exemplary.
As a son of a banker, I cited the service of this ICICI BANK branch as an example to my father.
Great job Gaurav and Team. Three cheers for you and your team.
I visit Morak branch for cash withdrawal and cheque book request. I am a lecturer & have less time. The Morak branch staff explained the advantages of the iMobile app & insta banking transactions to me. It was really great to know that ICICI Bank is providing such useful tools for the customer. My sincere thanks to Morak branch especially Mr. Gopal Shamra, Deputy Branch Manager who helped me to know these tools. It's really great to bank with ICICI Bank.
I appreciate Mr. Pinakin Rawal (Branch Manager) of Morbi Branch for helping me in odd case. The enthusiasm with which he works is quite praise worthy. I also hereby appreciate the staff of ICICI Bank. Their kind effort has made branch public friendly.
I had the pleasure to deal with Ms. Abhishika Thapliyal in the Dehradun branch when she handled the transfer of assets from my late father's account  into my new account. She clearly defined all the Banking requirements and the paperwork that had to be completed in a very concise manner which was extremely helpful in accomplishing my task in few days when I was on a visit to India, leaving me time to handle many other formalities of my inheritance. I would recommend Abhishika for a higher position in the Branch. I have had many follow-up conversations with her from the US to make sure all transactions were completed as promised. Well done! Abhishika.
Visited your Vakola Branch today to deposit cash, I usually use either Internet Banking or the cash deposit machine, but as the machine wasn't working I had to do a manual deposit, two of your employees Aisha and another guy were very helpful. I was accompanied by my 7-month-old son, your employees understood my situation very well and were very generous in helping, such good behaviour makes banking easy for customers. I appreciate my today’s experience.
I like to take the opportunity to acknowledge and compliment Ramesh Rathod from Credit Cards team for the way he has supported and guided me with my payment issue. Ramesh provided excellent support as he fully understood my situation and helped me with the payment procedure. In fact, I was not responding to bank’s call. But Ramesh sent me a text and was right up there to get me out of the situation. My request to ICICI Bank is to take utmost care of good and talented professional like Ramesh Rathod, as nowadays such a helping and thorough professional is rare in BFSI. Have a great career ahead of you Ramesh! Cheers.
I would like to give my heartiest compliments to Airoli Branch as the person standing just near door guided me with the procedure as I was new to the branch. And impressed with the hospitality of the branch. The security guard was also available at the branch to help out walk-in customers for the deposit procedure.
I would like to thank Mr Jahangir Siddiqui from the Lower Parel Kamala Mills Branch for his
quick assistance and patience while dealing with a request which I raised regarding my account.
I was short on time and wanted certain documents from the bank and Mr Jahangir was kind enough
to do the same for me. I was truly surprised at the quick turnaround time and quality of help.
He also stayed back at work well past his daily hours to accommodate my schedule. Experiences
like this are what help me stay with ICICI Bank. Privilege Banking Truly.
Thank You.
I am really happy to have an account with ICICI Bank. Continue the same service in future as well.
This is the Best Bank; takes every care of its customers. I do have an account in other bank but can easily make out the difference; the kind of service ICICI provides be it online or through customer care is incomparable; Thanks to ICICI Bank for excellent services all these years!!
Your Customer Service is much better than others. You understand the importance of your customer, more than your business. I appreciative your Customer Services Department for their helpful attitude, accommodative behaviour and their value for the customer. You truly proved your motto "Khayaal Aapka". All the very best.
Thank you Mr. Srikanth Reddy for solving my problem instantly on activating Internet Banking. I must say ICICI Bank has very efficient staff in the banking sector.
The new UX enabled for my account is awesome. I am thrilled that my exact need has been somehow interpreted by ICICI Bank. It is really easy to follow through and has good visual cues that help me quickly understand what I need to. I would like to thank the team working behind enabling this home screen for us. Thank you for consistently striving to understand our need and successfully serving us better. Although my initial salary account was with ICICI Bank, it changed later when I shifted jobs. However, I make it a point to transfer my entire salary every month to ICICI Bank and spend from ICICI Bank. One major reason being - all the accounts I transact with are stored in ICICI Bank. But the other reason is the easy and quick nature of traversing through the site and performing transactions. Thank you for providing an easy-to-use service.
I would like to Thank you all for a wonderful user friendly website where customers can easily find any information about banking products and services. Phone banking officers are also so professional and helpful. Keep up the good work, I will always recommend ICICI Bank to my friends and family.
As we go through chaotic situation, finding difficulty to get those little bits of money, I saw a
ray of hope. With great mental pressure and prepared for the worst, I headed towards the bank. I
was surprised to see the way ICICI Bank V V Mohalla branch, Mysore had organised themselves.
Staff was there to guide us every corner. Queue system followed for drawing money, deposition of
cash and cheques. However, what really thrilled me was their common sense.
Cheques were taken inside by the securities and got the stamped slips back in less than a
minute.
Senior citizens were identified from the queues and were taken inside in a separate chamber to
cater their needs. People with ATM cards and cheques were asked to use either of them to provide
better chances of others getting currency.
Shamiyana was put to avoid heat. Water was offered and provided for those who needed.
I was offered ?50 bundle as I expressed my need to pay petty venders and provide change as I
work for clinics and hospital.
There were no fights, arguments.
We all need to be patient and find ways to deal with it. I would urge everyone to pass this
to their respective banks if there is chaos.
Help petty venders, maids and other lower group by providing change as you have access and
make the process easy.
I want to thank Mr. Jayanth Kamath and his team for their efforts and patience. I applaud
ICICI Bank V V mohalla, Mysore branch employees for all the hard work. Please pass my
appreciation to all the team members.
I have been associated with ICICI Bank since last 4 years and I really appreciate for the services they render. Every call was answered very patiently and I have never faced any issue. I would like to recommend ICICI Bank to all my friends. Thanks ICICI Bank. I am a happy customer.
I would like to appreciate the banking service provided by ICICI Bank.
On 30 August 2013, I have recharged a prepaid data card with Rs. 750. Due to some technical
issue at data card service providers end , the recharge was not successful. Without my
intervention, ICICI Bank credited Rs. 750 back to my account.
This really made us to feel secure for any Bank transaction with ICICI Bank. Wishing ICICI
Bank a many more success. ??
I want to thank ICICI Bank Branch team at College Road; Nadiad - Gujarat - 387001, due to great
service provided to my mother when she visited the branch on 11th Nov. For exchanging ?500
currency notes. She narrated her experience with me on phone today and it brought tears to my
eyes, when I heard about her experience, particularly when I am away from her at the moment. I
once again thank the whole team at ICICI Bank - College Road, Nadiad Branch for their help
extended to my mom and please carry forward your good work to all your customers in this time of
panic.
Jai Hind, Vande Mataram.
I am content with the services of Ms. Bhargavi and the Branch Manager, ICICI Bank, Nadiad branch, Gujarat. I would also like to thank ICICI Personal Loans at Vadodara, Gujarat for taking initiatives to sanction my application for a personal loan. My residential area is black listed in the credit ratings but they comprehended my concerns and my association of 9 years with the bank and sanctioned the loan.
I am content with the services of Ms. Bhargavi and the Branch Manager, ICICI Bank, Nadiad branch, Gujarat. I would also like to thank ICICI Personal Loans at Vadodara, Gujarat for taking initiatives to sanction my application for a personal loan. My residential area is black listed in the credit ratings but they comprehended my concerns and my association of 9 years with the bank and sanctioned the loan.
I am content with the services of Ms. Bhargavi and the Branch Manager, ICICI Bank, Nadiad branch, Gujarat. I would also like to thank ICICI Personal Loans at Vadodara, Gujarat for taking initiatives to sanction my application for a personal loan. My residential area is black listed in the credit ratings but they comprehended my concerns and my association of 9 years with the bank and sanctioned the loan.
I would like to appreciate the efforts and good work of Shankar Nagar Branch Manager, Mr Milind Yadav and his team and Gold Manager of Nagpur, Mr Nikhil Gangwani for the help and co-operation regarding issues of loan interest settlement. They gave their best to look after this issue. I take this opportunity to appreciate and congratulate them and wish them all the very best for their future assignments with ICICI Bank.
I would like to appreciate the efforts and good work of one of your employee Ms. Aditi Garde,
Deputy Branch Manager, at Katol Road, Nagpur Branch for the help and co-operation extended
during this cash crunch timing when I was stuck on KYC formality and was required to tour next
day in Vidarbha for my official visit, which required cash.
She not only coordinated well but also appreciated her colleagues to do their best in ensuring I
as customer get the best in class service for which ICICI Bank is always known for.
I take this opportunity to identify her efforts, appreciate and congratulate her and wish her
all the very best for all her future assignments with ICICI.
Great work and good going!
I am your customer from last 5 years and I really like the way your team works. I am from Nagpur and I had some trouble with my ATM card and hence I have visited ICICI Bank, Nandanvan, Nagpur Branch wherein I got chance to interact with Sneha Anajankar. She helped me in resolving all my bank related queries. I am really impressed with the way she helped me out and hence I would like to appreciate all her efforts. I believe she has exceptional potential. I am Software Engineer by profession and I really value professionals like Sneha who work hard to get their work done with all the possible best practices. Thanks for all your help and hope your folks will serve all the customers like the way you served me.
Simply loved your I-mobile application. I was super delighted to transact after downloading it. Keep up the innovations!! They are full of fun and excitement.
I had talk with Officer Mr. Yogendra Naidu and I am very satisfied with the presence of mind of
the officer, who went ahead and provided me options which was an exact solution of my problem. I
had many queries and I was asking many questions, yet Yogendra was cool and solving each query
patiently. Thanks & Best luck for Yogendra's further future in ICICI. Keep it up and stay tuned
Yogendra!
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I sincerely appreciate the excellent support and great help by Mr Aniket Sonvadekar, in resolving our queries to close the FDs for me as well as for my wife Chandrika Mehta. Also, he handled it very promptly. Please, convey my heartiest congratulations to him for the job well done!
True nature only comes out during crisis. Kudos to ICICI Bank by taking appropriate care of customers during this cancellation of ?500 & ?1000 notes. Due to your SMS, I visited the main branch around 1800 hrs.
- I did not find haggard look on the staff though they had a hectic day and two hours remaining to end the day.
- There was a single queue and segregation of transaction needs happened inside the branch.
- Hence at given counter not more than 3-4 persons were present. This enabled peaceful transaction at the respective dispensing counter.
- The queue was well managed by the officers and ably supported by the staff.
- I do bank with SBI and HDFC but only ICICI Bank used the SMS alerts facility assuring their customers.
- Truly 'Khayaal Apka' was lived.
Please convey my appreciation and heartfelt. Thanks to the Head of Security guard.
I want to say a big thank you to Satyam from College Road Branch - Nashik. He helped me to convert my account into joint account. With his efforts and follow up, he has completed the task on priority. He speaks politely and explains everything perfectly.
I had a fraudulent transaction from my Savings Account on Sep 23, 2019 at 06:37 p.m. I am immensely pleased by the alertness, response and the quick action taken by your executive to block that transaction after consulting with me. A little bit of delay would have resulted in loss of money from my Savings Account. Thank you dear ICICI Bank Executive.
My special thanks to Ms. Saujanya for her polite and devoted work, explained the complete procedure in very less time and efficient manner very prompt, very nice pitch, tone sounded very friendly and helpful phone banking unlike other banks. I really appreciate the customer service of ICICI Bank.
I had a very pleasant experience with one of your associates by the name Ms Sheetal. She was very receptive and prompt in solving my issue. She is a part of your team that attends to NRI Clients from your Wealth Management section, whom I had called on the phone on the 18th of January. I would like you to please convey my thanks.
I really appreciate the help rendered to me by Ms. Leena Singh, Deputy Branch Manager, Janakpuri D-Block branch in processing my father's death claim. She was very polite, courteous and is an asset to your company. Kudos! Please give her a raise!
I want to thank Ritesh from B1 Janak Puri Branch for helping me for my foreign transaction. I appreciate his work ethics and helping nature. Happy to be associated with ICICI Bank.
Thank you so much for solving my complaint, really appreciated the way my problem was solved, this shows ICICI cares for each and every valuable customers. Thank you so much to the Deputy Branch Manager of Hissar Road Rohtak branch for personally solving my problem.
I am holding a credit card. I had some issue regarding repayment. My wife Ms. Sunita Sharma went to Rohini Sec-8, Delhi branch and met Ms. Ila Joshi. I would like to inform you that she is so kind and helpful. She advised us the appropriate way and solve the issue with her level best. I am thankful for her help and consideration and I would like to wish for her bright future.
I was introduced to ICICI Bank using Tab Banking when I wanted to open Savings and PPF account
for my wife. The request to customer service was forwarded to Rajouri Garden Branch in New Delhi
where Mr. Sunil contacted me. The whole experience of opening account was smooth. Apart from
savings account I also requested opening PPF account and the issue was that I didn't have much
time and we had to submit the 80C proofs in office. Mr Sunil understood our problem and did all
in his capacity and even went out of the way to make sure that apart from the account even PPF
account got created well before the SLA provided by ICICI bank and regularly updated me the
status and at times even post office hours. I am truly satisfied with the customer first
approach of ICICI Bank and specially Mr Sunil who truly personifies the belief of ICICI Bank -
"khayaal aapka"
Good Job guys. Hope I will continue to have great experience with you all.
I would like to appreciate ICICI Bank for taking care of it’s customers profoundly and with
dedication. I am holding a Salary, Credit Card and other exciting iWish Account with ICICI Bank
since last 1 year. I can say that iWish facility of ICICI Bank is undoubtedly best as compared
to those of its competitors. I have started to create a goal and hunger for achieving desired
goal because of ICICI Bank (iWish Services).
As compare to other competitors, ICICI Bank providing fabulous service especially iWish service
to customer. I hope we will continue to receive top class banking solutions and facilities from
ICICI Bank.
I have been with ICICI Bank for the last 13 years and I am very happy to share that ICICI Bank,
for me, is the best bank in terms of General Banking, iMobile, Credit/Debit Card shopping and so
on. I was working in a private company in 1999-2000 and I was very keen to hold a credit card,
but none of the banks were showing interest to fulfill my wish because I was earning less than
Rs. 3,000.00 that time.
It was the ICICI Bank which gave importance to my wish and issued me a credit card (my first
credit card). This is the reason behind choosing ICICI Bank for all my financial transactions.
Now I am enjoying all the desired services of the bank (i.e. Savings Bank Account, FDs, PPF
Account, iMobile Service, Debit/Credit Card, Internet Banking, Mutual Funds (Focused Bluechip)
etc.
So far, I've referred three friends of mine to choose ICICI Bank and it's my continuous effort.
If someone asks me which bank one should choose doing banking transactions, I would definitely
refer the name of 'the best banker' ICICI Bank. ??
I am using ICICI Bank Savings Account for the past 6 years and recently I also opened an ICICI Bank Current Account for my new business. ICICI Bank helped me open my first Current Account and I was very pleased with their services and management. My account manager calls me and ask me if I have any problem or query to use my account and they make everything very simple and less paper work makes my work more comfortable and also saves time. Once again thank you for your well professional service. I like your services very much. Thanks ICICI Bank.
I'm very satisfied with the online banking experience of ICICI Bank. Their online website is very user friendly and easy to access. I use money manager and credit card linkage and can easily evaluate my online expenditure for the same.
I had a very pleasant experience with one of your associates by the name Ms Sheetal. She was very receptive and prompt in solving my issue. She is a part of your team that attends to NRI Clients from your Wealth Management section, whom I had called on the phone on the 18th of January. I would like you to please convey my thanks.
I really appreciate the help rendered to me by Ms. Leena Singh, Deputy Branch Manager, Janakpuri D-Block branch in processing my father's death claim. She was very polite, courteous and is an asset to your company. Kudos! Please give her a raise!
I want to thank Ritesh from B1 Janak Puri Branch for helping me for my foreign transaction. I appreciate his work ethics and helping nature. Happy to be associated with ICICI Bank.
Thank you so much for solving my complaint, really appreciated the way my problem was solved, this shows ICICI cares for each and every valuable customers. Thank you so much to the Deputy Branch Manager of Hissar Road Rohtak branch for personally solving my problem.
I am holding a credit card. I had some issue regarding repayment. My wife Ms. Sunita Sharma went to Rohini Sec-8, Delhi branch and met Ms. Ila Joshi. I would like to inform you that she is so kind and helpful. She advised us the appropriate way and solve the issue with her level best. I am thankful for her help and consideration and I would like to wish for her bright future.
I would like to thank and appreciate Mr. Ankit Goswami (teller) from Arjun Marg, Gurgaon branch.
He is most calm person I have ever seen in bank. Very much approachable and down to earth. Even
when there are huge queues or many customers I don't see him getting irritated. Talks very
nicely to the customer for the verification or any other details needed.
Thank you Ankit for being part of ICICI bank. You are a gem.
I have visited Tilak Nagar branch and interact with staff members and all the staff members are very helpful. I have communicated with Harneet Kaur Madam really helpful and ready to help extra miles. I wish them best of luck for their future. When I am compare this with other similar bank, I will give 120% marks to all of them. I wish them best of luck for their future.
I would like to praise and compliment ICICI bank to have employees like Prabhat Ranjan, Forex
Trade Desk. He goes beyond expectation for corporate customers and I would highly recommend him.
He really deserves that. Cool, Calm and very hard working.
Great Work!!
I am SB A/c holder in ICICI Bank, CP, New Delhi. I had gone ICICI Bank, Videocon Tower, Jhandewalan, New Delhi for cash withdrawal by cheque. I have seen good management in handling the crowd in this situation. All officers and concerned staff were helping the customers as much as they can. Sitting arrangements, drinking water and other facilities are very nice. All ICICI bank staff are very helpful and cooperative. So I would like to give full marks to the all officers and staff of the Branch.
I would like to appreciate the assistance received from Mr. Manjinder Singh Kataria, Branch Manager, Vikaspuri Branch, New Delhi in my recent visit to India as an NRI account holder. He provided prompt, efficient and highly commendable service in activating, resolving and providing accurate and timely information regarding our accounts, especially at the critical time of recent demonetisation. He made us feel valued customer and went extra mile to resolve our banking issues considering our limited time period in India. Kudos to him for the tremendous help and definitely proving ICICI Bank slogan "Khayaal Aapka". I felt he is one of the best and hard working Bank Managers ICICI Bank can be proud of. Keep up the good work Mr. Manjinder, really appreciate it. Thanks again for all your help provided to us in those trying circumstances and our short period of stay.
Hi, I would like to thanks Mr. Gautham and Mr. Jayachandran of ICICI Bank, Neyveli for extending all their support. I am really happy for joining with ICICI Bank. Thanks once again & Keep up the good work.
I would like to convey my appreciation of the Branch manager, Mr Sajith and the staff of ICICI Bank, Neyyattinkara Branch, for not only providing excellent banking services but also for being very courteous to me and my father-in-law, Col VPK Nair. My father-in-law is eighty years old and needs personalized help - which the Branch manager has always strived to provide. I too have had very pleasant experiences in banking with this branch. Both I and my father-in-law are impressed by the courtesy shown to us and the promptness with which our simple requests are attended to. I wish the bank all the very best and hope that the bank continues to serve their customers, especially senior citizens, with courtesy and promptness.
I am really impressed with ICICI Bank’s customer services. I used to have an issue with transactions on Net Banking. I simply put forward a query in your customer service forum, and I was surprised to get a call from your bank and within one or two days, now my Net Banking is working just fine. I really wish that you will continue to provide the same quality of service in the future too. Thanks a lot.
We are highly grateful to the Bank for their very prompt action in dealing and settling the
matter regarding our ATM Fraud complaint reported. We would also like to personally thank the
local bank staff and the Fraud Handling Executive of the Bank who discussed with me the details
of the fraud.
Thanks and Regards once again.
I would like to appreciate Ms Prachi from ICICI Bank Sector 62-C block branch for her co-operative nature. I had to open a PPF Account quickly, but it was having some technical difficulties. At that time, she helped me even though she was handling multiple work at the same time. She also explained other beneficial policies provided by ICICI Bank. Really appreciate her efforts.
In view of the recent announcement by the Government of India on demonetisation of ?500 and ?1,000 currency notes, ICICI Bank branch located at Gaur City, City Plaza, Greater NOIDA (West), Uttar Pradesh - 201009 have made hassle-free arrangement to tackle the situation. Though this branch is new, but the arrangement made by this branch is great. I congratulate the staff of this branch.
I have a salary account with ICICI Bank sector 110. After the notes of ?1000 and ?500 were demonetized, I had to deposit and withdraw some money into the account. I went on second day of the bank being opened for the transactions. The staff present was very courteous, patient and with a ready to help attitude. This was inspite of keeping longer hours at work (till 11:00 pm) computer software update glitches, the long line of customers and their varying attitude. Their positivity never left. KUDOS TO THE SECTOR 110 ICICI BANK TEAM. THANK YOU FOR YOUR HELP IN MAKING LIFE EASIER FOR US.
I needed some loose cheque leaves for Savings Account, I went to Noida Vaisali branch and requested for this. A customer executive was in the cabin of Senior citizen. I told him for issue the cheque, he treated me very well and verified all the details and also cross checked all the documents. Finally I got the cheque book, I was very happy for the quick service and very glad that he verified all the documents. Thanks ICICI Bank.
I would like to extend my grateful thanks to the members of ICICI Bank, sector 30, Noida, for their exceptional assistance rendered to me, despite their branch not being my home branch. Branch Manager, Munish Sharma, his colleagues Poonam, Geetika and Nancy, all extended help much beyond their brief in a polite courteous and efficient manner, and helped me resolve issues which I may have had to spend time and energy in visiting my home branch in GK 1, New Delhi. This branch fits the bill of a neighbourhood branch with personalized and friendly service. Many thanks! Well done ICICI!
I really like the privilege banking services of ICICI Bank. I visited the Noida sector-18 branch recently for a Demand Draft and it was done in minutes without any hassles. Thank you for your services. Love the way you work!
I have been associated with ICICI Bank since last 4 years and I really appreciate for the services they render. Every call was answered very patiently and and I have never faced any issue. I would like to recommend ICICI Bank to all my friends. Thanks ICICI Bank. I am a happy customer.
Appreciate your Customer Service..
Keep up the good work.
Thank you so much for executing my online request for address change on the very same day. It is a realliy fast servce.
I am very happy with the service provided by the Customer Support Manager, Mary regarding my repatriation request. The follow ups done by her is remarkable. Highly appreciate the support provided by her.
I visited the ICICI bank website after a long time and was pleasantly surprised at the new layout. I like it. It was easy to use without any complicated steps. Good work. Become less bureaucratic if you want to win over the customers in the West. We may be Indians but are used to no hassle service.
I would like to thank Mr Kannan Collection Manager to settle my accidental Car Loan. And he helped me to get a Credit Card based on Fixed Deposit (FD), to get score in CIBIL.
Today I went to deposit old ?500 and ?1000 notes to ICICI Bank Olavakkod Palakkd, Kerala India. It was a breeze operation. I appreciate the service provided by cashier Shailu Raj and her higher officer, courteous service, fast and efficient. In the days of long queues post demonetisation too, the service has been amazing.
I had always very good experience with ICICI bank, I have accounts in a lot of banks but I must say ICICI is the best bank in INDIA.
I have visited Patiala branch for the first time, unfortunately to close my account as I have
moved overseas. I must compliment Ms Nitika Verma for the proactive help and assistance she had
provided. The way they approached me and sorted things so perfectly is highly commendable. I
visited again for another enquiry the next day, and was again welcomed so warmly. Also Mr
Dildeep Singh was very helpful and gave excellent customer service. If I had not moved overseas,
I would have changed my mind of closing the account and continued ICICI Bank forever.
Good luck team. Thank you again Ms Nitika Verma.
Yesterday (and a couple of visits before) I have been visiting ICICI Bank (Branch Urban Estate-2, Patiala) to get some issues resolved linked to my debit cards of 2 accounts. Ms. Payal has been very forthcoming and proactive in understanding my requirements & doubts and has been of immense help in all my visits. She spent a lot of time in helping me out at every step, clearing my queries and ultimately resolving all my problems (unlike other banks where executives mostly don't have time for their customers). I am in all praise for her and wish every executive takes out time to understand the needs of a layman customer and resolve their problems. I wish all the very best to ICICI Bank.
I opened my Saving Account in ICICI Bank Patiala last month and honestly speaking, I am quite impressed with the down to earth attitude of all the employees of this branch with whom I have interacted till date. The thing which impressed me the most was that the Branch Head himself assisted the cashier while counting the cash given by me and he even returned my excess cash given by mistake. Some employees named Mr. Jindal and Ms. Manisha also perform their jobs perfectly as I have seen them solving all the issues perfectly in least amount of time. All the best to you guys and do maintain this kind and professional spirit to help customers.
I am so thankful to ICICI Bank staff specially Priya Ma’am and Ansari Sir at exhibition road branch who helped so well with opening of new account when other banks were taking so much time to do the same process and still could not process all the documents. ICICI Bank did all of it so quickly and efficiently. Highly satisfied with the service. Keep up the good service.
I am a customer of Dwarakanagar, Vizag Branch. This morning I went to the Branch to deposit ?500 notes and withdraw cash. I appreciate the excellent arrangements made and the courteous behavior of the staff. They are very polite and prompt. Special treatment is given to Senior Citizens. My thanks to ICICI Bank.
Dear Sir / Madam,
The token system in your bank is a blessing. And the token issuing machines are all operational
at all times around the year which is a rarity in India.
The air-conditioning in all your branches that I visited in Hyderabad and in Visakhapatnam was
being maintained very well and the atmosphere was cool in spite of the heavy rush and 40+
degrees centigrade outside temperature.
The 1000 Rupee notes in the ATMs are very useful. They are clean and crisp most of the time.
The lightning fast SMSs about deposits and withdrawals and available balance are of immense
utility value and convenience.
In service and efficiency, your bank beats all other banks in India by a wide margin.
Superb performance in all respects and being consistently maintained too. That is simply
great.
Feel lucky to have a bank like ICICI Bank in India.
Best wishes,
I am with ICICI Bank from last 10 years. I never faced any problem with them. Very accurate service. Once we become an ICICI Bank customer we can enjoy their services by sitting at our home. If we have computer with internet connection one single email will solve all our problems. I am extremely satisfied with ICICI Bank. I expect in future more services may available to customers. ICICI Bank services are at extreme level in India. ??
I am a proud customer of ICICI Bank for the last 14 years. I would like to mention that you are the best bank in the country today. Your services are excellent and customer care is very responsive. I am sanguine that ICICI Bank will achieve greater heights in times to come. Good luck and regards.
I am having my salary accounts in ICICI for past one year. The experience in banking with ICICI is extremely good. I have never visited any branch since the online banking is so good.
Since the past one year, I have shared a relationship with ICICI Bank and I am fully satisfied with its services. I have had experience with various public sector banks like the SBI, SBH and Andhra Bank but ICICI Bank beats them all in terms of customer service, hassle-free services, flexibility, the system and so on. Don't even think about it, just go for a relationship with ICICI Bank!
Though it is a fact that most of ICICI Bank branch and banking services are better in the banking sectors in India, herewith I would like to convey my sincere appreciation and thanks to Mr Chaitanya of ICICI Bank, Peddapuram Branch, who took special interest and time to provide me a valuable service related to ICICI Prulife policy issues and MAB charges in my account. The staff is so supportive and I do not have words to recap the self-defying services the person rendered to the bank's clients while suppressing his work load. Such persons are assets to your institution and hope that their tribe increases. I also express thanks for all other staff in this bank branch for their extra ordinary services. Please keep it up.
I would really like to appreciate and thank Mary D, NRI customer service supervisor, Mumbai, for all the follow up and accountability. She has resolved my NRI Account activation issue which was going in circles with the NRI support e-mail. She possesses excellent and pleasing communication skills. Thank you once again for all your time, Mary.
Let me take a moment to appreciate your Branch Manager, Mr. Shubham Sharma, from Phillaur
Branch. This morning when I visited ICICI Bank & got connected to him with a lot of queries in
my mind, every query was resolved within a few minutes. With such an amazing & intelligent
officer on board, I can surely rely on ICICI Bank & will definitely recommend it to my friends &
colleagues & continue banking with most ease. Please pass on my good wishes to him.
Keep up the good work!
My sincere thanks to Mr Dhirendra Kumar from ICICI Bank Pondicherry Branch for his excellent and professional service to help me with my NRI Account. Also, my thanks to the Mission Street branch manager for her guidance.
My sincere thanks to Mr. Dhirendra kumar from ICICI Pondicherry branch for his excellent and swift service on resolving my case. He handled the situation effectively and professionally and closed the case within 48 hours where the usual processing time takes 4 days. My sincere appreciation for him and also for Mr. Siva sub branch manager for speeding up the process. Thanks a ton
Amazing professionalism exhibited by team in your branch Pondicherry, Indira Gandhi Square
Branch. Professionalism coupled by courteousness during these testing time keeps them apart from
rest. They have been giving a wow experience to the customers. I shall fail myself, if I don't
appreciate the yeoman services of banking fraternity & specifically the bank where I had an
excellent experience.
Once again wishing the team the best.
If I may suggest, the volunteers (existing willing bank customers) may be empaneled for any
exigency that may ever arise in handling crowd or sudden surge in transaction. These empaneled
volunteers can be handy doing mundane jobs and allowing the core team to excel. Just a thought.
I wish to thank employees of the Lawspet Branch, Pondicherry for their dedication and hard work in helping me to fill the KYC and help me in withdrawing money from the Bank post Currency Recall on 10th Nov'16. Once again, A Big Thank You.
I am very happy using ICICI website by additional options like Prepaid Mobile recharge. Keep it up.
Dear Anusaya & Team (ICICI Bank, Magarpatta City Branch), let me express my sincere thanks for all your efforts towards my PL Request. The amount has been disbursed into my account. It started with Kartik initially. He really helped me sincerely & it was later taken further by Anusaya by ensuring each & everything should go smooth & hassle-free. This kind of work process may be a regular practice of yours but it can't be explained how a customer feels once they get such kind of personalized assistance. You guys are not less than an asset to the company. Thank you for all your support once again & I wish you & entire team all the best & a very happy & prosperous year ahead! Thanks, Prashant
I would like to give my special thanks for the remittance services provided by ICICI Bank and the support which I always received from the remittance team, specially Monaz Bhadha for her constant kind and extended support always.
This compliment is for Ms Savitri Dhawale who went out of her way and provided assistance in providing me my bank statement. Appreciate approach.
I am very happy with the warm welcome provided by Mr Alam and Mr Kunal Rajput of ICICI Bank Pen
branch when I visited for the first time for opening an Account. I appreciate the efforts taken
by both of them and extended their time even after office hours which was again followed by a
home visit by Mr Kunal Rajput.
Thanks a lot. It was a wonderful experience.
Kudos to Ms. Aswathy Renjith from Aundh Pune branch.
Thank you for your amazing customer service. Amazing customer centricity and you are a great
asset for ICICI Bank!
All the best for your future endeavours!
This is an appreciation for all the employees of the Infosys Phase1 Hinjewadi Branch for their sincere way of helping customers. I have visited the branch on multiple occasions for different reasons and each time I received extremely helpful Customer Service from them.
I would like to commend Ms Varsha Dixit from the Pune Sus-Pashan Road branch for her sincere and quick-witted way of helping customers. I have visited the branch on three separate occasions for different reasons and each time, I received prompt and extremely helpful customer service from her.
I want to thank and appreciate Mr Devendra Deobhankar at Pune - Marketyard branch for providing a smooth experience in processing my account requests. I was on a short trip with not much time on hand, and Mr Devendra did a wonderful job in helping out with my situation. He was efficient in his approach and empathetic throughout. Thank you very much Sir. Highly recommend ICICI Bank services.
Just wanted to write a note of thanks to Ms. Ashwini Mankar (ICICI Bank, Vimannagar Branch) for
her support and help in opening up a PPF account with ICICI Bank. Thank you Ashwini for
patiently helping and guiding me through this. It’s executives like you who makes customers
happy. I hope this e-mail would help you understand the value you create to your
organisation.
Thank you ICICI Bank (Vimannagar) for your expert help and support in this.
Thanks!!! Have a great day!
Had an excellent experience at Baner Branch in Pune. Mr. Rashid Ansari was very very cordial and helpful. He went out of the way to help in documentation and finish the work speedily while being alert and correcting errors as well in the process !! Many thanks Rashid for the professional gesture.
Was unable to update some of my account related information into the system using phone banking. So I would like to appreciate Mr Sai Kumar, Phone Banking Officer who personally looked into the issue and came up with the resolution. His quick assistance enhanced my trust towards ICICI Bank. Thanks a lot..!
Great services for NRI customers! Net banking is very helpful. We can do all banking transactions in a single CLICK! Keep it up! We love ICICI Bank worldwide.Thanks for the great team. Good luck.
I am in Mumbai, India at present. I had a very positive experience with one of your representatives for Customer Service phone banking. The lady's name is Priyanka and she was very knowledgeable and very patient with my queries. I think she is a great asset to your bank and I hope she is able to rise high in this profession.
I have a Savings Bank Account with your Civil Lines Branch. I had an occasion to visit the branch for buying foreign exchange for my UK visit. I was attended to by your staff, Ms. Ankita Kumari Shrivastav. I am really impressed by her polite, customer friendly behaviour and excellent services offered. ICICI Bank has a great future with staff like Ms Ankita.
Your banking services are very nice, keep it up! To all ICICI team.
I am very glad to compliment ICICI Bank, especially the Selaiyur Branch, for good Customer Care.
I am a customer for the last five years and working in an NBFC. I have also another bank account but the facilities which are provided by ICICI Bank is fantastic e.g. Internet Banking. Everything is simply superb in ICICI Bank. It’s very convenient to operate my accounts. Thanks and best of luck to all ICICI Bank staff and management. Thanks for the wonderful service! I am really happy and satisfied!!
Good method of saving paper!! Thanks for the account statement in a new format since the last 3 months! Also, I shall be happy to receive the annual statement in the same format!!
ICICI Bank and ICICI Bank staff is the best and excellent towards customer not only at national level, I think their services are best at international levels because I have always had good experience at branch level at Rajkot every time. When I visited ICICI Bank the solution is provided for the problem or query is solved by them on 23rd January. There was a bank account fraud, my money was transferred by someone to his account and I immediately visited the Jaihind branch Rajkot to complain. The staff co-operated with me and an immediate complain note was taken by the branch and also informed online to the Customer Care for fraud done in bank account and with my ICICI Bank Credit Card. Finally the resolution was provided to me. The ICICI Bank Account money was recovered by the bank within 24 hours and I got back credit in my bank account. Really, they are very much helpful to the customer. I would treat them next to God only because they recovered my hard earned money and helped me by recovering my money. Really very co-operative disciplined and helpful staff in ICICI Bank I have ever seen. All staff are very nice and I salute them for their helpful nature to the customer when he is in difficulty.
Yesterday I just visited Rajkot Main branch and I would like to inform you that service given by your staff was awesome. I withdrew some cash and within 10 minutes I got it which I liked very much. I have both savings and current account in your branch, even my parents have savings account at your branch and today I would say that I am very proud of it that I am the customer of ICICI Bank. Your staff is very co-operative they even provided their service compromising their lunch. I would really appreciate it. Thanks once again for providing such a good service to us.
I would like to extend my gratitude to Ms. Dhara Somaiya from ICICI Bank, Sharda Baug branch,
Rajkot, Gujarat. She was nominated as my Privilege Banking officer and since then, I
am so relieved about all my banking hassles. As you would see I hold most of my banking
liabilities with ICICI Bank. Whether it is my Savings Account, Salary Account, Home Loan
Account, Demat Account or my International Forex Account, Insurance or Investment, I
found Dhara very supportive in all my queries with a very simple solution for them.
Also, I appreciate entire ICICI Bank team Rajkot for their support.
Hi, I am an ICICI Bank customer for the past 6 years and I would like to compliment the services of one Mr. Mohan Kumar Yadav at DARIBA Branch in Rajsamad (Rajasthan). Every time I come up for a request he does it with a smile and warmth and fulfills it before the desired TAT, despite me not being his branch customer, I think this service attitude of his makes banking with ICICI Bank wonderful.
I appreciate the employees of the Raniganj Branch in West Bengal, Mr. Rajeev Poddar and Mr. Amit
Saha for their sincere efforts to help the customer and provide solution to their problems.
I was facing a problem with the change in contact details of my ICICI Bank Account and they
helped me a lot to do so.
You guys did a great job, keep it up.
I am serving in Rawatbhata 55 km away from Kota. Only ICICI Bank ATM is there in Rawatbhata. Hence for all our account related information and updating information such as address change and pin generation, it is not easy to go to Kota Branch frequently. Your 24 hour Customer Care support is very useful for account holders of Rawatbhata. Recently from Rawatbhata I was able to change my mailing address with the help of Customer Care numbers. We always feel ICICI Bank is near us because of its Customer Care support. I am thankful to ICICI Bank and Customer Care team for that.
Very humble, Mr. Ashish Sabharwal has extended his co-operation and prompt support not only during bank office hours, but also during non-working hours as and when required. I heartily appreciate his efforts, professional approach and thank him for his extended support.
I recently spent some time in Goa during the banking upheaval due to the denominations withdrawal. My branch in Colva was extremely busy with long queues and obviously people were uneasy about the whole situation. However, the staff although putting in long hours at work were always professional and went the extra mile to ensure that whenever possible, the customer’s needs were met. They did this with treating all with dignity and respect. I would especially like to mention the manager (Perpetual) who coordinated all her staff really well and Ms Vilda Fernandes on the front desk who dealt with numerous queries simultaneously never losing her composure or professionalism even when clients became agitated. She really was the 'engine' of the branch and is a credit to ICICI bank.
I am impressed with the exceptional services provided by the ICICI Bank Jagraon, Punjab.I was treated in a warm professional manner by the entire staff. I would really like to thank the Branch Manager Mr. Sodi Chaudhary. I would like to congratulate ICICI Bank for having such exceptional human assets who walk the extra mile to serve their customers. Thanks- A-million.
A very big thanks to Preeti ma’am at Huda complex Rohtak branch. Such a great co-operation, her truthfulness, kindness and really she is a great person, faithful working. Salute to her. True and excellent staff of ICICI Bank. I have no more words to praise her, but I want to say more, may God bless her. Please send my regards to her. Preeti ma’am is the best staff I have ever met in my banking line. So polite, kind, active, true. I appreciate her kindness, truthfulness, hope all should be like her, she should be awarded. Thanks to that person who has given her place in such a good bank. I love you ICICI Bank. The best bank in the world. Proud to be a customer of this bank.
Mr. Ritesh Srivastava and Mr. Prajal Mishra were so helpful when I visited the branch. It is through their efforts my complain got resolved. I will always refer ICICI Bank to my friends.
My compliments to Swapneel Kelkar, Wealth Manager at ICICI Bank, Shivaji Nagar, Pune who handles
my NRI Account.
During my short visit to India, I wanted to open an NRI account in an Indian bank. Swapneel
helped me understand the NRI services
offered by ICICI Bank which helped me in making my decision. He has a very sound knowledge about
the subject and is very humble and polite when interacting with customers.
He inspired and motivated me to open up the new NRI account with ICICI Bank and gave me world
class banking service. He helped in resolving documentation-related issues and was always
available for answering my queries. Employees like Swapneel are a real asset to ICICI Bank.
Today, I am an ICICI Bank customer only because of Swapneel and his team at Shivaji Nagar ,Pune.
Thanks for all the help.
Recently I opened three demat accounts with ICICI Bank and the customer service was awesome. Miss Jagruti Padhee helped me a lot and cleared all my demat problems, in fact she did everything she could do from the time of form fill up to form completion. Moreover, she was like a friend instead of an employee. I think opening demat account through Jagruti Madam was the best decision I would ever make. I called her multiple times to solve my problem and she was always ready. I think if we have such a good friend like kind of employee, we don’t need any other thing. She helped me in helping and learning of all the basics of demat account and had said to me that whenever you need my help, you could call me. And guess what? This is the best thing a customer can get.
I have been associated with ICICI Bank for last 5 years . The journey started with the opening of salary account on my first job and as continued even today. I have switched companies but I still Bank with ICICI . My present organisation does not have tie-up with this bank for salary account but I have still continued the relationship in the form of a Savings  Account. I would like to compliment the bank for its excellent online services alongwith SMS & Phone banking... I would like to say a big thank you to you all...Keep up the good work!!!!
It was a commendable job by ICICI Bank A.S.Rao Nagar Branch (which I think is under part
renovation), on 13-Nov-2016 (being Sunday), the Sunday after ?500 and ?1000 notes were
demonetized, I went to the branch to find a long serpentine queue (a little dejected), but as
soon I joined the queue, a representative asked me about the details and gave me the relevant
forms, which I filled up and I was ready for the transactions, it took around 1.5 hours to reach
me till the counter. I would like to brief you up the following commendable points, which I
liked about their managing the rush.
- Every bank official irrespective of their rank, were really prepared and ready
- Ability to manage the queue highly efficiently
- The bank personnel provided water bottles to the people in the queue
- Guiding exactly, precisely and resolving their queries immediately (which shows their
professional approach, i.e. they respect our time and theirs also)
- Counters being managed by the professionals without causing any delay to others
- The security personnel were also helpful and co-operative, providing others with the forms and
directing to the respective bank officials
I wish them all the best in the future, and keep up the same.
Kudos for your effort Mr. Amit Satsangi in helping me get my financial mess streamlined. It is
delightful to have someone who has a rare and enviable ability to find simple solutions to
complex problems. Right from tax planning, to working on my investments to get optimum returns,
you have contributed in a big way in turning my financial foals into reality. I really
appreciate his service, he is an asset to your organisation.
Mr. Amit Satsangi I wish you success in all your future endeavours.
I would like to bring to your notice the commendable job done by Manisha Yadav of Karkhana road Secunderabad. I had some issues and because of her sheer dedication and motivation, my issues got resolved. I commend her for her efficiency and dedication in providing excellent banking services to her HNI clients. Keep up the good work. Thanks!
I would personally like to thank a supervisor, Mohd Imran Ali from Hyderabad. I had an issue
with my account for some charges that were made and was almost on the verge of discontinuing all
my accounts and my family accounts with ICICI Bank. Its only after I spoke with Imran and the
solution given and the assurance made, which changed my decision and I am happily going to
continue with ICICI Bank.
I must say that Imran is a true asset to ICICI Bank. He is a very good example of "HUM HAI
NA".
Really good job Imran. Keep up the good work.
I am writing this as a humble note of appreciation for the quality service provided by your
Customer Service Representative on May 24, 2014. I had a query regarding the ICICI Bank deposits
account I called your Customer Service at 6:24 p.m. IST and was attended by Mrs. Bhagyashree. I
must say the correct and prompt support extended by her was appreciable. She really paid
attention to details in every possible manner. Bhagyashree's energy on call, professionalism and
ability to get to the bottom of the situation quickly, exceeded my expectations. The process of
having my account checked, helping me with right information, reconfirming, giving an assurance
that by May 26, 2014 before 12:00 p.m. IST the deposit amount would be credited to my savings
account. That was simply fantastic.
I appreciate the way you have trained your staff and the way they are following their duty
perfectly. Keep up the good work. Once again thank you for the good service and I wish the
company a lot of success. Finally, I would like to show my gratitude to you for this wonderful
Customer Service.
Thanks a million.
I want to thank ICICI Bank and Mr Kuldeep Mishra, ICICI Bank executive at Shahjahanpur, Uttar Pradesh, for solving my problem regarding Monthly Average Balance (MAB) within 3 working days. I am totally satisfied with the recent conference call over the phone.
Hi, I have just started my new account and I am fully satisfied with the services of ICICI Bank. I have never visited my Bank for Opening of an ICICI Bank Account or for any other work. I have not met any ICICI Bank Employee/Officers to open an Account. I am using ICICI Bank Online Banking and have an International ATM Card and am fully satisfied with it.
I am happy with ICICI Bank’s customer service level at the branch. And net banking is excellent. I always think that if such people work for Indian democracy, then definitely India will be a superpower for infinity.
Ms. Tshering Uden Bhutia, I would like to extend my gratitude and appreciation on the massive help and guidance for the success of my request. Thank you for the kindness and gentle help. This really adds so much value to look up and seek help. Thank you for the diligence and professionalism. Wishing you and ICICI family Happy New Year ahead !! Cheers !!
ICICI bank is one of the best banking service provider to its customer. Being a customer I feel privileged to be a part of ICICI bank. Thank You
This e-mail is an appreciation of the quality services provided by your staff Ms. Shalini
Alagesan at your Chennai Adyar Branch related to the account operations for myself on August 28,
2018 evening. In spite of the late evening visit around 7:00 p.m. at your branch, Ms. Shalini
was very courteous, receptive and co-operative in attending to my queries and responded to my
matters which had been raised to her.
I found her to be understanding and patient with all the documentation needed for my transaction
activity with the bank and provided the requisite guidance and support.
I would like to congratulate the bank and your department for having such meticulous staff who
bring meaningful service to the customers.
My login was locked and Indian SIM was deactivated. I needed to unlock my account, called the Customer Care and was taken care of by Sandeep. He was very professional and addressed my request. Today, the reset password was received in my India residence and I could unlock. Super grateful to all those involved.
Mr. Chaitanya, who attended my call when I called up NRI Services Hotline, handled my call very well, was very informative, very knowledgeable and helpful. He was so professional and patient while handling my queries. I very much appreciate this excellent customer service from Mr. Chaitanya and wish him all the best!
I had a problem accessing my resident account online. Ms. Jyotsna called me from India and
helped me unlock my account and was very helpful. I am very happy with ICICI Bank for offering
such good customer service.
Glad to receive professional and courteous service during recent interactions with ICICI Bank through multiple touch points. Kudos.
I have been a customer of your esteemed ICICI Bank, Gangtok Branch, since its inception. I
appreciate the Customer Service Department for their helpful attitude and accommodative
behavior. -. I particularly appreciate the endearing services rendered by Mr. Syed Mushaib Ali,
Officer, RLG - Branch Operations; in discharging his duties as a customer service officer. His
courteous behavior and friendly attitude has helped me a lot during my transactions with your
bank. I was having problems regarding the activation of my Dmat A/c. Fortunately, I met Mr. Ali
at this time and in one meeting, he got all the paperwork done, and my account was activated. He
also helped me revive my inactive savings account and guided me regarding this matter. And till
date I have continued to have premium services with a personal touch from Mr. Ali. This incident
reinforces your Motto 'Khayal Aapka..'
I would like to say a big thank you to you all...Keep up the good work!!!!
Mr. Rajesh , Branch Head Nai Mandi, Sirsa Haryana is a customer caring person. I salute him for his goodness and kindness. And pray to God to shower the full blessings upon him.
I would like to express my heartfelt thanks to ICICI Bank for providing good service and fast response. Your staff members are well trained to handle customer's queries efficiently and professionally. Special thanks to Mr. Pradeep Maithani for attending my request in short time. Thank you once again and keep up the good work.
Hello I am holding an NRI Account in ICICI Bank in Himachal, Solan branch. The Deputy Manager of the branch Mr. Pradeep Maithani is very co-operative and help full while applying for home loan, and during my visits to the branch I found that Mr. Pradeep is attending all costumers in same manner as he did with me. So I really appreciate his service and think that he is an asset to your organisation.
I want to place on record my sincere appreciation to your Srirangam- Tiruchirapalli Branch Manager and staff for the excellent customer service they provide. It is friendly with commitment and involvement. Srirangam Branch Manager and the staff prove time and again that counter is the best selling point and without a doubt it creates a very good impression among the local people and serves as a good advertisement there by making other banks work hard to keep up with the competition. Kudos and appreciation to the entire team of Srirangam Branch staff led by their team leader-Manager. Good luck.
I would like to thank and compliment Mr. K Rakesh (From online chat support team) who answered all my questions and helped me to complete all my online banking related tasks.
Thank you for making my dream a reality. Appreciate the help and support extended by Mr. Tushar Mistry (Branch Sales Manager - Home Loan Division) and Pankaj Gediya (Counsellor - Home Loan Division) Surat. They have helped me and come all the way to Nanpura to Varachha. Thanking your team for the support extended once again.
I am very happy with the ICICI Bank Sarthana Branch, Surat. Yesterday I want to make DD urgent.
I gone first Allahabad bank than Axis Bank. Both said it will take 1-2 days.
This ICICI branch give me DD in 20-30 minutes. And also for the cash withdrawals management is
really good. Thank you very much for your services.
Waited for two hours in front of ICICI BANK LTD - ESSAR HAZIRA GUJRAT for withdrawal. At some point, we got frustrated, but once we entered, I must say was pleasantly surprised by the way the bank executive was dealing with people. I know they too were having a long day but satisfied with the way they were dealing with people irrespective of their social status. I could not pick their names but they were doing excellent work at the time of crisis. Senior executive was firm but not rude with some undue request made by people. Even the gatekeeper was funny and tried to joyfully maintain the decorum. Best wishes
I needed help regarding my Savings Account at Nanpura Branch, Surat and the Deputy Manager Snehal Dalal and Samir Suman were very helpful and were eager to solve my problems. Their approach needs appreciation. Such staff members are an asset for the BANK.
I am willing to acknowledge and extend my appreciation for the good work performed by Mr.
Bharat, working in L. P. Savani Branch, Surat; Gujarat who pulled me out from my big internet
transaction mistake and because of his prompt efforts, my money is safe today. He performed his
duty in secure, efficient and well organised manner.
I am proud to be an account holder of ICICI Bank and want to appreciate all employees of L. P.
Savani Branch, Surat to give best services and wish them all the very best to continue their
quality services.
I would like to bring to your kind notice that I and my family members are having altogether 24
(twenty four) savings account (HNI) and 1 (one) current account at your Ring Road Branch, Surat
and we are associated with ICICI Bank from long time.
The Bank had deputed Mr. Abhishek Kumar Thakur, as Relationship Manager long time back for some
of our accounts out of the total 24. But for your kind information, he is giving us services for
all our 24 accounts and at the same time taking utmost care in fulfilling the Bank's
requirements.
I am very happy with Mr. Abhishek Thakur's prompt and timely services rendered by him related to
our accounts with ICICI Bank.
Recently there were two accounts whose status were to be changed from minor to major (on
attaining the age of 18 years), here also he did a remarkable job by doing his best in complying
with the bank's requirements and without giving much trouble to his customer(s), both the
accounts were upgraded in a very short time.
ICICI Bank has always been customer friendly to our entire family account holders, as a result
we had opened our family's accounts here at ICICI Bank.
I wish Mr. Abhishek Thakur 'A Very Bright Future'.
I would like to congratulate ICICI,Surat Adajan branch for having Mr.Avinash Kumar, as an asset.He has amazing skill of Problem solving for utmost customer satisfaction.I have experienced International level of customer service from a local DBM,and would like to thank him for his quick service and calm behaviour. Keep doing excellent work and sky is not the limit for people like u.
I am extremely happy to write you that ICICI is one of the best banking service providers in
India. I am ICICI customer since last 7-8 yrs and I have always found your Customer Care service
extremely good and customer friendly.
However, since the last one year I have started using Net Banking which is excellent for fund
transfer, statements, FD services and many more such things and I am happy I can carry out
banking transactions from my home/office only.
I was not even able to recall when I have visited your branch for any transactions last as all
my needs get full filled from Net Banking and Customer Care only.
Keep making more and more smiling faces like me.
Kudos Team ICICI!!!
I was at Malad branch for a few transactions. My Wealth Management Adviser (Mr Abhay Jain) was very helpful in concluding all my work at the branch. I am writing this in acknowledgement of the help received. Thank you Abhay.
I had visited the Mumbai Andheri (W) branch on November 12 and was served by Roopanshi at the NRI desk. Roopanshi was very helpful and assisted us with making a deposit plus also changing our OTP and ATM PIN details. We took about one hour of her time and Roopanshi was very patient and professional. Thanks Roopanshi Mehrotra for all your help.
I would like to compliment and thank Ms. Rakhi Vikhade from Hyderabad Travel Card team, who helped me understand some transactional issues with my Travel Card. She stayed on the call for more than half an hour and understood the problems and analysed it with patience and helped me understand multiple situations of which few were complicated given the transactions happened abroad. I have been with ICICI for the last 9 years and I have come across few very good experts in Customer Service out of which Ms. Rakhi Vikhade proves to be one. Thanks Rakhi. Appreciate your patience and experience in your work.
We were really impressed by the service provided by Ritu Suchde, Assistant Manager of ICICI
Bank, Shreeji Sharan, Kandivali (W) Branch. We were in Limbo, Hyderabad after issuing a cheque
from old NRE account which was closed by us and it was a desperate situation - called her up
from Hyderabad and she assisted us with simple and less complicated solution which worked very
smoothly for us.And we contacted her again from Sydney when we found out that our NRE account
was disabled and she was once again prompt in responding on email, a very simple /
straightforward solution saving unnecessary hassle.
I would like to congratulate ICICI Bank for having such exceptional employees who are at their
best when serving their customers by maintaining banks high level of customer satisfaction and
safe guarding Bank’s reputation.
Hi ICICI Annanagar west branch --- just of couple words about Privilege Banker Ms Cinderella
Balan , the way of service is really Appreciated, When I arrived from Sydney to Chennai for
holiday Oct 2011 to Nov 2011, Cinderella help was really great service, even when I call from
Sydney the cindi customer service was golden.
Many person do service, but the point here is all person do in presence , but Cinderella balan
did my absence too . That is most welcome part here. Not even known cindi before I reach
annanagar branch.
I nominate her for best customer service award. If ICICI not done award ,then I can go for one
day cricket match australia vs India in sydney this dec2011 to jan 2012 , you can see a banner
Privilege Banker Ms Cinderella Balan from ICICI done gud customer service Not only from my end ,
Cinderella guided my younger brother from Canada during his holiday in same oct 2011 to nov 2011
I am really happy about maintaining an account with ICICI Bank for the services they rendered to me. I would like to make a special mention of Mr. Kishore from the Tanuku Branch. His efforts are marvelous. There are not enough words to say how appreciative I am for his assistance
I, Parimi. Srinivasu, have an account with your Tanuku Branch. On March 10, when I was explained that I was mislead by a job scam, first I misunderstood, and wondered why ICICI would allow such people to open an account. Later my perception was changed when your Operations Manager Mr. Firoz Baig clearly explained phishing mails to meand spent his busy time listening / verifying all details on the issue. He responded very quickly and within minutes he called me back and cautioned me not to deposit cash further and saved my Rs.1,00,000-, which I was planning to pay them for job purposes. I am thankful for your care. Also thank you for immediately freezing such accounts to stop further loss to customers.
I have very thankful to Tarsadi Staff Members they very helpful & co-operative to me when I visited last week. ICICI Bank Tarsadi is only bank in our town, which help all citizen of Tarsadi-kosamba to exchange currency notes without any hassle. Truly Khayaal Aapka.....Hats Off....
The web chat was very helpful and the person replied to all my questions with complete details. I really appreciate this kind of professional behaviour of ICICI team and this is the reason I am sticking to ICICI Bank since 2001. Great work!
I spoke to your Phone Banking Officer Jyoti Sharma and was pleased with her interaction with me. She was calm and composed and spent considerable time helping me with the transaction details. I highly recommend phone banking officers with such skills. Jyoti Sharma, you made my day. Thank you.
Would like to commend the exceptional service provided by Harshada at the ICICI Bank Kalwa Branch. She being a deputy branch manager is so sweet, polite and extremely helpful. I had issues withdrawing money from my husband's NRI Account. Her presence of mind and proactive customer service just saved my day. Thank you so much Harshada. People like you help us believe humanity still exists.
I would like to appreciate Ms. Sucheta Nachane from Vasant Vihar, Thane Branch. I have interacted with her for the past 3 years and she has always been helpful and has a proactive attitude. I appreciate her work so much that I normally approach her for all ICICI Bank related work. I would also like to compliment Mr. Abhimanyu Panicker from the Forex section who recently helped me with a complicated task. I really appreciate how he went out of the way to help me out.
Ms. Galgali from Teen Hath Naka Branch is a very co-operative lady. For someone else's mistake, I had to visit the branch quite many times in the last few days. For first few visits, I just happened to observe the way she handled every customer. Then I got an opportunity to talk to her regarding my issues & now I have a first-hand experience on how nice the lady is. She is a role model for any customer facing executive.
Appreciated service for exchange of notes, exceeding customer expectation by giving water, providing shade, information to people in queue & cherry on top of cake was visit to our society for the same.
I would like the express the service provided by loan department by the Tanjore west main street branch. I had applied for a Personal Loan and I got the loan in a short span of time. The co-operation and support provided by Mr Kanagaraj (Loan department) was excellent and he has done a great job for all customers in quick turnaround time. I will definitely recommend ICICI Bank to my colleagues and others. Thanks to ICICI.
We (Senior Citizen) have 3 joint a/c's in your Chennai Main Branch (Cenotaph Road).Our Auditor required " Interest Certificate" for those accounts for filing our IT returns urgently. As we are now in Coimbatore District, we approached your Vadavelli branch for the same on phone only. The Manager and the Asst. Manager were very receptive and helpful. We got the required certificate on line from them (though the accounts are with the Chennai Main Branch) within a short time. Kindly convey our "Thanks" to them. ??
I write to place on record the highest standards of Customer Care and concern exhibited by the team of ICICI Bank officials in redressing my grievance at unexpected speed. My grievance regarding Late Payment Fee and related Interest Charges on my credit card dues was promptly attended by Sri Ravi Manuja, Customer Service Manager, Ms. Sudha Kumari, Customer Service Executive and Ms.U. Kavitha, Customer Service Officer. I am thankful to these executives for the commitment shown in resolving the issue expeditiously. My belief regarding the best in class service by ICICI Bank is reinforced and I request the Management to suitably recognise the good work done by the above officers for ensuring customer satisfaction. I appeal to the general public to experience the best services offered by the best private sector bank and become satisfied customers like me.
Its immense pleasure to write my appreciations about ICICI Phone Banking Officers. They are
really Polite and Kind enough to guide me in many situations. Though I am having savings account
in more than 3 banks I really love to do transactions with ICICI Bank only. Excellent Work
!!!!!!
Keep it Up !!!!
I had visited your trichy main branch at Singarathope,Trichy,TAMIL NADU. for a small job of
giving a cheque book request.
I have been using an ICICI Bank Account for more than 4 years, I was very much delighted with
the services rendered by Ms Poornima of Trichy main branch. The gesture ,warmth of services and
her guidance was awesome. She helped me in my address change ,cheque book request, signature
change, PAN number updation and online banking and its just impressionable. She also explained
about the offers, points, schemes and gifts. The knowledge she possesses is excellent. I have
visited this branch many times but today was really a great day for me which made me to feel
some thing happy for holding an ICICI Bank account. I thank you for your well trained
professional Poornima for giving me a professional service and Thanks ICICI Bank. ??
I had visited your branch at Varkala recently with a query; and was pleasantly surprised by the help and support provided by the staff at the branch with special mention of Ms. Karthika Murugan, Senior Officer (in spite of the fact that my account with ICICI Bank was not with Varkala branch). Looking forward to more interaction with you in future.
We have just returned from a trip to Sri Lanka. We were stranded without any money as the Sri Lanka ATM machines would not recognise our ICICI Bank Debit Card there. We tried several times to get through the recorded options on the phone number on the back of our card. None of the options fit our problem and we were dropped from the cue each time. No way to opt out to a banking assistant. We needed money to pay our taxi. We were tired, hot and thirsty. I tried the only other ICICI Bank phone number programmed into my mobile. Thankfully, Ms. Raji Krishna was at her desk in Pilimoodu Branch, Trivandrum. She ascertained immediately what the problem was and explained the process to call and get the status of our cards changed for international use. She stayed with us every step of the way and messaged us phone numbers to use and following up to see that we were getting what we needed. Within 2 hours we were able to use our debit cards successfully all over Sri Lanka and it saved our trip. She was so professional and reassuring, standing by to do whatever was necessary. She even called the next day to make sure our cards were still working and to remind us to change our PINs. We have been very impressed with her professional knowledge and gracious yet efficient customer service in the past, but this time she has gone above and beyond! We are very grateful for her continued presence in your bank and she has become our number One Banker of Excellence. She saved our holiday!
Recently I have had several banking tasks to complete at the Branch TC 25/2491, MG Road, Pulimoodu, Trivandrum. On these occasions, Ms. Raji Krishna has assisted me and my husband. She has shown the best professional knowledge and warm behavior during these times. When we travel, we have experienced banks all over India. Ms. Krishna has exceeded all of our customer service experiences by far. It is rare to find personnel with technical bank knowledge who also gives one a very calm and gracious manner. In all assistance, she let us know that she would take the time until we were satisfied, regardless of how busy she was. She quickly attended to other customers and other tasks without taking her focus from us and our purpose for visiting the branch. All of this was accomplished in a very short time yet she did not make us feel rushed. In all tasks, she has done them correctly so there is no mix-up or further visits needed to correct the actions. Very efficient! She is a tremendous asset to the bank and able to accomplish in just a few minutes what others' have taken more than one hour to do, and even then not correctly done. We have highest regard for Ms. Raji Krishna and will try to consult with her for all our needs in Trivandrum. Thank you!
I have consistently received world-class service from Mr. Arun Kumar at the Medical College Branch. I have approached him at the branch and via phone and found great results all the time. I would like to commend him for this attitude and the positive spirit that he brings into the organisation and to his clients. Good luck!
Hi, I use ICICI Internet Banking regularly. It is a very nice service. A week back I had tried to login to my Internet Banking account but I was not able to. It had been blocked since I had entered my user ID incorrectly, thrice. I called Customer Care, and requested them to activate my user ID or else send new ID and pass word. The same evening, I received messages from ICICI Bank about the new user ID and password being sent to me by courier. This was a very quick response, and I was very impressed. Further, your Internet Banking service is also very secure. I have to say that I am very satisfied with your banking service.
I visited ICICI Bank, Ashwini Bazaar Udaipur on 10/11/2016 to exchange my currency. There was a rush so I had to be in queue for more than 1 hour but overall all staff is very helpful and they are managing everything about customers, managing queue, maintaining discipline and taking care of customer’s health too. Really happy to be part of ICICI BANK.
I visited ICICI Bank branch at Sunderwas, Udaipur on 05.06.15 where I met the Deputy Branch Manager Ms. Purnima Jain. I am really thankful to her for co-operating with me & helping me resolve my document related issues quickly. Once again I would like to thank Ms. Purnima (Dy. Branch Manager) & ICICI Bank too.
We appreciate the co-operation specially the back support from Mr. Rajendra, Hyderabad who is looking after the corporate clients. Thanks to ICICI and Mr. Rajendra and team.
My compliments to all team members of the Internet Banking division of ICICI Bank. Net banking provides many facilities which many other banks do not like Money Order, Card to Card funds transfer, inter-bank funds transfer, bill pay, mobile recharge, quick resolution of any problem, receive funds, DD request and many more. I have been using this service since the last 3 years and have found that ICICI Bank has been improving its Internet Banking services and becoming more advanced. My best wishes to ICICI Bank in its future growth.
Hello All, I am very glad with the service that my ICICI Bank Udhampur branch provides me. I personally want to thank and appreciate the whole staff working here. Thanks a whole lot
I want to thank and appreciate Ms. Pavithra, Ms. Menaka, Mr. Thamburaj and the Bank Manager of Udumalpet Branch who help me to make my banking easier in ICICI. With the interest, I also invested in FD, RDs and planning to invest in SIP in future. Thank you all for making my work easier. I also appreciate their patience and customer friendliness. Though am working at Chennai, I don't feel hard to have a home branch 600kms far away in my home town. Thank you for your support.
Services rendered by Ms. Heena Rajwani, Branch Ujjain for updation of KYC, Address Change for my NRE account were appreciable. Her follow up with the concerned team in ICICI Bank and updates to me in Saudi Arabia were appreciable, which further increased my confidence in the Customer Support provided by ICICI Bank.
I am Nilesh Pandey, holding an NRE/NRO Account with you. Today, I have inquired about my housing loan settlement over the NRE house loan help desk. Thankfully, I got connected with Mohammed Shahidullah and the way he explained me the entire loan settlement process was phenomenal. He was patient throughout our discussion and clarified me for each and every query without taking much time, kind of impromptu. I would like to convey my big thanks to him for his great support/service and wish him success in all his future endeavours.
Many thanks to Steffi K who is Customer Service Manager of ICICI Bank limited, has helped me to update overseas mobile number in my bank account after my complaint. She understood my concern and was helping to resolve the issue as soon as possible. Her work and patience should be appreciated and rewarded. Thanks!
I would like to compliment your staff at the Mapusa branch, Goa for the professionalism and dedication to their customers. I visited many banks in Goa during my short visit but was most impressed with the service provided by your Officer Mrs. Elizabeth D'Souza, Mapusa branch. She is very professional in her approach and makes the customer feel that service is provided at a personal level. Even the other staff was dealing with customers with a smile. I found your Bank to be very customer friendly. I request your staff to keep up the good work and to always remain customer friendly. Well done and keep it up!
I would like to thank Mr Radha Krishnan (Floor Manager) for understanding my concerns and acting quickly for my KYC updation. He was very polite, understanding and helpful. True qualities of a customer service manager.
I sincerely appreciate the excellent support and great help by Mr Aniket Sonvadekar, in
resolving our queries to close the FDs for me as well as for my wife Chandrika Mehta. Also, he
handled it very promptly. Please, convey my heartiest congratulations to him for the job well
done!
Prasad Kumbhojkar, Greensboro USA, 2017-07-31 21:13:00 , General Banking Experience
Had a very good experience from the customer care e-mail support team. Every time I e-mail them
I get my problems or issues solved within speculated time. If not then I get the exact answer
what’s wrong or what is stopping to complete the resolution which really helps to understand and
act accordingly.
Thanks ICICI Bank for being best buddy in banking.
Keep doing the good work.
I would like to appreciate, Mr. Sumit Kumar from the ICICI Bank, Boring Road, Patna branch for the excellent service he has provided for all my requests. I am currently living outside India but Mr. Kumar ensured that distance was never an issue and all my requests were processed properly. Mr. Kumar is a professional and an enthusiastic person and he understands the concern of the customers very well. I believe that he will continue to be a great asset to ICICI Bank.
I would like to thank Mr. Abdul Haseeb Branch Manager, Ambur, Tamilnadu for the help he had provided in making the funds available for me. He coordinated with the Pondicherry branch manager and made sure that my request was taken care of. Without his assistance the transaction would not have been possible. I never realized that with just a phone call from me would set in motion a chain of events that has made money withdrawal a painless transaction. His help was timely and service was exceptional. Hats off to your team. I can positively say that it is people like Mr. Abdul Haseeb that makes ICICI tick.
Hi Team, I, Narinder Verma from Chicago, wish to share my good experience of opening an NRO Savings account with ICICI Bank at Ludhiana in Punjab. I was really excited to see all improved services provided by ICICI Bank to new customers. I wish to thank the entire ICICI Team for putting in their best efforts to make the process of opening a new account so smooth. I would specially like to thank Rohit who I spoke to a couple of times, but I do not know his last name. I would like his Manager, Mr. Amit Chhabria, to know that Rohit really helped me a lot and he replied to all my questions promptly. He knew exactly where and on what pages all the questionable points were and he also knew their correct answers. I would like to see him as the Branch Manager some day soon. My account opening paperwork was also picked up by DHL from my workplace and this was another good service provided by the bank. On the whole, it was a very professional service and a pleasant experience. Keep up the good work! I shall certainly refer ICICI Bank to my friends and relatives. Please e-mail to me all upcoming promotions and updates. Thank you once again for all the help.
My compliments to Swapneel Kelkar, Wealth Manager at ICICI Bank, Shivaji Nagar, Pune who handles
my NRI Account.
During my short visit to India, I wanted to open an NRI account in an Indian bank. Swapneel
helped me understand the NRI services
offered by ICICI Bank which helped me in making my decision. He has a very sound knowledge about
the subject and is very humble and polite when interacting with customers.
He inspired and motivated me to open up the new NRI account with ICICI Bank and gave me world
class banking service. He helped in resolving documentation-related issues and was always
available for answering my queries. Employees like Swapneel are a real asset to ICICI Bank.
Today, I am an ICICI Bank customer only because of Swapneel and his team at Shivaji Nagar ,Pune.
Thanks for all the help.
Special thanks to Mr Kunal Fozdar for making my US Treasury cheque and other USD cheque cleared in a timeframe. He supported me throughout the process and helped a lot to open my privilege account. I definitely recommend Mr Kunal Fozdar's name for excellent customer service, he is in Akota, 0855 Vadodara branch. If I would have to recommend him then I would definitely recommend him for appreciation of higher management even till respected CEO, Chanda Kocchar Madam.
I have a very good experience with my ICICI bank for the withdrawals from my account after the withdrawal of old notes. I could on the very first day withdraw Rs.10,000/- from a Branch and within 15 minutes of my reaching the branch. On my next visit again it took not more than 15 minutes in the queue. A third experience was equally good. Today even my 4th withdrawal I could get it within 15 minutes. Thanks to the ICICI Bank staff for a courteous and efficient service. S K Jain, a senior citizen and an account holder.
Hi, I am Rasesh Raval from Vadodara. I am having account in ICICI Bank. I am very thankful to the staff of Kareli Baug branch for giving very good response & services for the KYC procedure as well as for depositing money in bank in such a heavy rush. Really appreciate the cool prompt management of the Head & staff members. It really saved my lot of time. Expecting the same in future.
I would like to congratulate each and every staff of Landmark Branch, Vadodara for helping each customer visited on 12th Nov 2016 for Exchange/Deposit of OHD Bank Notes. In this moment of national chaos they have stretched themselves and have taken extra efforts to help each customers visited the Branch on that day. I don't have names of your staff who were present on cash counters as well as on Floor of the Bank. Without losing their temper and keeping their calm, they were answering queries of each customers and were helping to them as per need of customer. Second most important thing was the speed at which they were attending customers at cash counters. I finished my work in just 20/25 minutes. I still remember the incident on that day, few foreign national tourist visited the Branch for the same problem of OHD Bank Notes, one of your staff listened their problem then offered them seats. I was in queue and was waiting for my turn, meanwhile I was interacting with one of your staff, he said since 10th Nov they are having just tea and biscuits. Really HATS Off to your each and every staff they have stood up to the occasion.
I have had very good experiences with ICICI Bank till now. The Customer Service Executives are nice, friendly and always keen to provide hassle-free service. Special thanks to Mrs. Varsha Khode (Vadodara Branch) for being readily available and who helped me get rid of all my problems. You are one of the best Customer Service Executive ICICI Bank has. Thanks once again to you and ICICI Bank.
I have a banking relationship with ICICI Bank for more than 10 years and appreciate their attitude "To Go The Extra Mile" for the Customer's delight. Same I experienced when Jignesh Thakkar (BM-Vadodara Sama Savali Branch) helped me to resolve my issue smoothly. He tried his best to contact me while I was on tour overseas to update me with the status of my request. Happy to be connected with people like him and bank like ICICI Bank. Keep this up.
I appreciate Mr. Sunny Savarkar, from ICICI Bank Credit Card helpdesk, who handled my query very nicely and politely. His knowledge about the query area is also adequate to handle it smoothly.
Thanks you for the prompt response on the Credit Card status query. I am pleased to say that ICICI Bank has been my preferred bank in India and abroad since 1998. All the best wishes to the entire team.
Post the demonetisation of ?1000 and ?500 notes, the services being provided by ICICI Bank are unparalleled. Though I was disturbed by the suddenness of the event, after returning from the branch I was wondering how much meticulous planning and pre-work by ICICI Bank employees must have been done, to ensure customers and even non-customers are least inconvenienced and return with a smile. KUDOS to you all at ICICI Bank.
Very good Information for ''Frequently Asked Questions on Withdrawal of ?500 and ?1000 Bank Notes'' Thanks to the Bank
I like your safety-deposit-locker system at Vapi. Proper check-in and check-outs are strictly maintained in the branch. All officials are found to be welcoming always. THANKS TO ICICI Bank-TEAM.KEEP IT UP.
This is my sincere and heartiest thanks giving to Mr. Bharat Singh, Relationship Manager for
UPSRTC at Varanasi. At the time of crunch situation for EPF payment, when we were running down
here and there and being last day for payment, he not only assured that transaction access is
provided to us, but also worked till 11:45 p.m. for us and went only after the payment was
successful, which saved us from heavy penalties for late EPF payment. UPSRTC is sincerely
thankful to Bharat and his team for the regular support and help anywhere, anytime.
Kudos to Bharat.
It is my great pleasure to commend Ms Poonam Shinde of Vasai (West) Branch for her excellent
customer service and professionalism she showed in resolving issue of Re-KYC for my NRE Account.
I found her very helpful, courteous and polite in dealing with customers of my age.
I highly congratulate her on her hard work and helping nature and wish her success in all her
future assignments.
I want to put on record the exceptional customer service I received from Ms. Anila Gupta of
ICICI Bank, Vashi branch.
I was travelling abroad when a cheque deposited in my account was returned. It was lying at the
branch because the courier agency could not deliver it to me. When I called the branch, Ms.
Anila went out of her way to first resolve the issue of the cheque being in a regional language
and then helped me redeposit it in my account.
Because of the time zone difference I had to call Anila when it was very late in the day for her
but she remained courteous and helpful throughout. What's particularly heartening is that she
did all this while she appeared to be dealing with a personal family emergency.
I commend Anila and ICICI Bank on maintaining these high standards.
I really want to thank Mr. Sathish Bala Deputy Branch Manager for his wonderful service. I was waiting in the queue to clarify my doubts. While waiting I was watching his response to the customers. He is so polite and courteous. Across the nation all bankers are busy in their work and extending their shift and working. Though he is fully busy and committed, he patiently replied with same politeness and tone. I disturbed him a lot for four days by asking many questions he replied with same enthu...
Since opening a Savings Bank account with ICICI Bank in September 2013, I have a smooth sailing relationship with ICICI Bank. Contrary to public opinion about private banks, I find no hidden charges by ICICI Bank, but on the other hand the charges are parallel to any nationalized bank. The big and only difference is the SERVICE. Hats off to ICICI Bank.
I am very happy to see all my queries resolved smoothly by Sheeba Parveen, CC Executive. She is excellent in listening to customer’s issues and clearing them completely. She has a keen observation towards resolving the problems faced by the customers. All the best to her career as she can manage anything smoothly.
Regarding addition of receiver details while transferring funds through Money2world, I contacted your NRI services team. They have extended excellent cooperation and help in solving my issue. I am ever grateful to NRI Services team and Customer support team of ICICI Bank. I have been banking with the bank since a decade. Thank you!
The team's commitment shown on the job are enthusing. I had opted for a switch over on HL recently and been able to get best possible attention and faster clearance over my request.
I am account holder from last 10 years. On 13/11/2016, I visited Virar E branch for depositing my cash of ?500 & ?1000 in my account. Your Virar E branch staff is very co-operative, organised, patience while handling mob of customers. I have to wait for 30 to 40 minutes. There is arrangement for water and biscuits. Also they answering the people in well manner even though they have to answer same question for different individual. Thanks for helping customer as well non-account holder to minimise their problem.
I am a customer of Dwarakanagar, Vizag Branch. This morning I went to the Branch to deposit ?500 notes and withdraw cash. I appreciate the excellent arrangements made and the courteous behavior of the staff. They are very polite and prompt. Special treatment is given to Senior Citizens. My thanks to ICICI Bank.
This is for the whole ICICI Bank team! You have revolutionized the Indian banking experience
with innovative thoughts and actions; by maximizing the comfort of your clients! Kudos to that!
I am proud to say that I have had a long association with you.
Also I would like to mention the need to either relocate or install a new ATM somewhere near
Birla Junction on the NH-5 i.e. Murali Nagar and ; as people residing in these two big
residential areas would certainly welcome this measure. This proposal can be studied and
suitable action be taken. Thanks once again and wish your great service continues in the
interest of your customers.
I would like to send my heartfelt appreciation for the sincerity and dedication of the staff of
ICICI Bank Vrindavan Branch.
The manager as well as the deputy manager along with other staff members have been very
supportive and friendly to me and every time I visit this branch with any banking issues, they
have helped me resolve it at the earliest possible.
I have experienced the staff to be very courteous, polite, efficient and dedicated in helping
the customers like me.
Thanking you for providing such a dedicated team to serve our town of Vrindavan.
Today I had gone to deposit my old notes and withdraw new notes at 28 D, Chandigargh. The Bank and its officials managed very well. Initially I thought it will waste my entire day but belying my expectations, it was smooth and quick without any hassles. Keep the good service!
