Forex Prepaid Cards FAQs

Your ICICI Bank Forex Prepaid Card is pre-activated for online transactions

• Log on to the international merchant website
• Select Credit Card as the mode of payment
• Enter Card details and billing information
• Confirm to make payment

You can retain the residual balance in the card only if it is less than $2,000. Refunds have to be claimed within 180 days from your date of arrival (as per RBI regulations). If you do not avail of the refund on time, the card would be suspended and you could face legal action.

The card can be bought at the ongoing forex rate of that day offered by the ICICI Bank branch or the Money Changers from where the card has been bought. The forex rates are similar to the rates charged for Travelers Cheques.

For reloading the card , Authorization letter from the card holder with the persons name and attested signature who will place the request on his behalf and acknowledge the transaction shall have to be obtained from the person placing the request along with the following documents:

• Passport Copy of the card holder
• Form A2 signed by the card holder
• Reload Form signed by the card holder
• Identity card of the person placing the request

Alternatively, the card can also be reloaded Online in real time by using iMobile and RIB.

No, the card cannot be used in India, Nepal & Bhutan. Balance inquiry is allowed free of charge in ICICI Bank ATM in India (Not available for Multicurrency Forex Prepaid Card). However balance available on the card will be reflected in the INR (Indian rupees) but actual balance will be the same what was available in the loaded currency.

You can buy the card at the foreign exchange rate prevalent on the day as offered by the ICICI Bank branch. Similarly, for refunds, the prevailing exchange rate is applied.

Yes, ICICI Bank Multicurrency Forex Prepaid Card can be loaded with upto 15 currencies on a single card. This card can be used to transact in various countries using the amounts from the respective currency wallets at all VISA affiliated merchant outlets, ATMs and e-commerce.

*The total amount loaded on a card, all currencies combined should be done as per prevailing RBI and FEMA regulations.

Customers can get the refund immediately upto the amount of balance remaining on your ICICI Bank Forex Prepaid Card. In case there are some unsettled transactions, there could be an additional delay of upto 11-30 days.

Usage of the ICICI Bank Forex Prepaid Card should be in strict accordance with the regulations of the Reserve Bank of India and FEMA regulations.

The minimum loading amount is 200 units of the respective currencies ( i.e. if USD card-$200, if GBP card- £ 200 and so on). The maximum amount of load on a card should be done as per the Foreign Exchange Management Act, 1999 and prevailing RBI regulations.

Yes. The process is:

• Leave a Signed Copy of the Reload Form and authorization with your family.
• Family Member walks into nearest designated ICICI Bank Branch or authorised Money Changer with the Reload Form.
• On submission of these documents and receipt of payment, the Card would be reloaded.

For latest charges & limits, please click here.

To apply for a refund, please visit your nearest select ICICI Bank branch or your money changer (For Details, pls call up our Customer Care Centre).

You need to fill up a Refund Form and provide copies of your ICICI Bank Forex Prepaid Card and your passport. The funds will be returned to you immediately.

Customers can also apply for refund Online by logging into iMobile and Internet Banking. The amount will be refunded directly to Bank account within 1 working day.

Sure, to check the charges of Travel / Forex card please visit our website by clicking here

Dynamic Currency Conversion (DCC), also referred to as Cardholder Preferred Currency (CPC), is a service offered by merchants – not VISA - in some countries when you are travelling abroad. If you choose to use the DCC service, the merchant will convert the purchase price of goods or services at the point of sale from the currency in which the price (i.e. the merchant’s local currency) is displayed into another currency (i.e. your home currency) using an exchange rate that typically includes a service fee.

We recommend NOT to opt for DCC settlement if offered by merchant at the time of payment of bills.

For transactions done in the base currency, there is no exchange rate applicable. However, for transactions other than in the Base Currency, VISA / MATERCARD wholesale rates* would apply.

These rates are generally more favourable than the rates offered by money changers.

*There will be a currency conversion markup of 3.5% plus Goods and Service Tax as pplicable will be levied by the Bank.

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable .

During purchase of a ICICI Bank Forex Prepaid Card, customers need to provide the following:

• Passport
• A2 form
• PAN / Form 60 (in case you do not have a PAN number)

They would also need to fill up and sign the ICICI Bank Forex Prepaid Card application form. The same documents need to be provided.

Yes. A customer can own more than one Personalized ICICI Bank Forex Prepaid Card but the customer can only have one Non Personalized ICICI Bank Forex Prepaid Card at any point of time

Insurance Max Cover Remarks Personal Air Accident Cover - Death only. Rs 10 Lakh. This cover is available for PRIMARY Card members upto the age of 69 and is applicable only overseas. 100% benefit total & disablement (as decided permanent by insurance company)

Policy no. 4049/72244503/04/000

Section-wise Conditions

Section I Personal Accident Cover

• Mode of transit covered: Air

Section II Missing of Connecting International Flight During Transit

• This cover is applicable when the insured person has already taken the first international flight and the subsequent flight's scheduled departure time is at least six hours after the scheduled arrival of the first flight.
• Additional expenses for transport, accommodation and boarding will be paid subject a maximum of the sum insured.

Section III Loss of Travel Documents(Passport and Tickets)

• Time excess of twelve hours is applicable for loss of travel documents.
• The cost of expenses due to loss of passport will be paid subject to a maximum of the sum insured.
• No claim will be payble for the loss or damage in the event of:
  1. Delay or confiscation by customer/police or other authority or
  2. The theft is not reported to the police within 24 hours.

Section IV Hijacking

• USD 125 per day will be paid subject to a maimum of seven days and the sum insured in excess of 12 hours

Section V delay in receipt of checked baggage

• Additional expenses incurred due to delayed baggage will be payable
• This cover will be applicable if the delay is more than twelve hours.
• A non-delivery certificate must be obtained immediately from the airline
• A claim will be payble only if no comensation is paid by the airline

Section VI

• All transactions 2 days prior to reporting/7 days post reporting includeing the date of reporting.

Section VII

• All point-of-sale transactions are covered under this, no PIN based transactions are covered.

Exclusions: All Covers are subject to exclusion of loss/damage/liability due to terrorist activity.

For Insurance calims, please contact ICICI Lombard General Insurance on Toll-Free Number 1800-209-8888 and 1800-2666. You can also mail at ihealthcare@icicilombard.com. ICICI Lombard PBO takes down the claim information from the customer. Checks based on the card number provided for the cover applicable. Forwards the information to the expert for claim validity. If the claim is valid, customer is forwarded the claim form along with the list of supporting documents required. The cheque is sent to customer within 30 days.

Note: The customer is automatically enrolled into the policy on the purchase of the card. The claim will be applicable only if on the incedent date, the Forex Prepaid card is active and had a positive balance on the sum. For terms and conditions please visit wwww.icicibank.com/travelcard.

No, you cannot use the card in India, Nepal and Bhutan. You can check the balance on the card free of charge at any ICICI Bank ATMs in India. The balance displayed would be in Indian Rupee equivalent. You can also generate a new ATM PIN at ICICI Bank ATMs in India, free of cost.

ICICI Bank Forex Prepaid Card is the perfect travel companion for all your international trips. Get the Forex Card of your choice by browsing through the ‘Forex Prepaid Cards – Variants’ section.

The power-packed ICICI Bank Forex Prepaid Card is a smart, convenient and secure alternative to carry foreign currency while travelling overseas.

Now avoid currency rate fluctuations and save cross currency charges by loading your card with 15 foreign currencies - USD, GBP, EUR, CAD, AUD, SGD, AED, CHF, JPY, SEK, ZAR, SAR, THB, NZD, HKD.

Load and instantly activate your Forex Prepaid Card to start using it immediately for booking your international flight and accommodation.

You can make payments only on international websites and merchant outlets overseas.

BUY/RELOAD NOW

Hotels/Car Rentals before check-in/renting services etc, take a pre-auth on your card. A Pre-Auth is essentially blocking of certain amount on your card which becomes unaccessible to you unless gets settled. We recommend that you DO NOT use your ICICI Bank Forex Prepaid Card at the time of checking-in or initiating a rental. Use any other credit/debit card for making the reservations. At the time of checking out of the hotel/settling the bill, you should:

• Ask the executive to settle the final bill against the pre-auth that was taken.
• Ask the executive to cancel the pre-auth (credit back the amount) that was taken and settle the bill by taking an authorization for the actual bill amount.
• Ask the executive to provide you the cancelled or VOID transaction slip for the same transaction and present the same to your bank for reversal of the unsettled transaction.

In the event of the Merchant neither reversing back the amount nor providing you the VOID transaction slip for submission to your bank, ICICI Bank would credit back the amount immediately after 31st day from the date of transaction. Incase of Cash withdrawal unsettled transaction, same will be released on 11th day from the date of transaction.

Following are the step for using a ICICI Bank Multicurrency Chip Card:

1. The cashier inserts the chip Card in the POS terminal.
2. The chip card must remain in the terminal till the transaction is completed.
3. If the merchant accidentally swipes the card at the place of inserting the card, the terminal will automatically identify it as a chip card. The terminal will force the cashier to insert chip card instead of doing a swipe. If the POS terminal does not have chip facility, the card can be used for normal magnetic stripe swipe on the POS terminal.

Yes, the same is available. In case you want to temporarily block the card for safety purpose, you can do so yourself through your internet banking, iMobile, Self-care log-in or you can call up ICICI Bank call center to block and then unblock the card.

The Secondary Card can be activated by using iMobile Pay, Internet Banking or contacting the call centre. Your ATM PIN can also be generated if you happen to lose both, the Primary Card as well as the Secondary Card.

• When you check into a hotel or rent a car using your ICICI Bank Student Forex Prepaid Card, the merchant may block a certain amount on your card. This is called pre-authorisation. We recommend that you DO NOT use your Forex Prepaid Card at the time of checking-in or initiating a rental. Use any other credit card for making the reservations. Merchants will allow you to use your ICICI Bank Forex Prepaid Card at the time of settling your final bill.
• If you have used your ICICI Bank Student Forex Prepaid Card for check-in or while renting a car, please ensure that at the time of final settlement you cancel the pre-authorisation and take a fresh authorisation for the actual bill amount. If this is not done, pre-authorised funds may not be available to you immediately. Based on Visa norms, ICICI Bank may not be able to credit you the pre-authorised amount for up to 31 days from the date of pre-authorisation.

An ICICI Bank Forex Prepaid Card ensures that you have a hassle free business or pleasure trip abroad. Instead of spending time encashing Forex Prepaiders cheques or changing money though Money Changers, The ICICI Bank Forex Prepaid Card ensures that you have 24-hours instant access to your funds. Apart from time and effort, you would also save money by getting the most competitive foreign exchange rates. Since it is a pre-paid card, it also helps you budget and plan your expenses.

It also ensures that you spend your time in your business or leisure trip or abroad productively with an assurance of having an access to a wide network of people who are in stand by in case you were to need any help.

Your pre-paid Forex Prepaid card is loaded with funds at the time of purchase. You can use the card for cash withdrawal or for shopping at merchant outlets. With each transaction, the remaining value on the card decreases. You can continue to use your card as long as some funds remain on the card account. You can reload the card with more funds before your next trip when you return to India.

This card cannot be used in India, Nepal & Bhutan.

Customers can call ICICI Bank's Customer Care Center for free customer support. From outside India, customers may call +91 22 3366 7777.

After calling these numbers, customers may press 1 for English or 2 for Hindi or 3 for Marathi as language selection. Then customers can select option number 2 for Credit/Prepaid cards and may enter their 16-digit card travel card number to know their transaction details, the remaining balance on their card account, to update their mailing address/email address/mobile number, report a card loss and ask for replacement cards or write to us using the "Email Us" option.

You may also call our 24 hour international Toll Free* Numbers

IVR Options: Select option NRI services > NRI customer > Option 4 for Forex Prepaid Card and speak to our Customer Care executive Calls to these numbers might be charged, when not called from a local number. 

Customers can check the status on their ICICI Bank Forex Prepaid Card from anywhere in the world. The customers can get updates on Available balance, Transactions undertaken, Transactions after last statement date, Past statements (by period).

Ask the merchant to ensure that he has swiped on a Credit Card terminal. Machine should accept VISA/MasterCard flag cards. If the card is still getting declined, walk into the nearest ATM to check the available balance on the card. Customers can withdraw the cash from the ATM and settle with the merchant. Report the matter to ICICI Bank, for follow up with the Merchant.

Yes, ICICI Bank Forex Prepaid Card allows transactions (cash withdrawal and point-of-sale transaction) in any local currency. For any currency other than the base currency, there will be an exchange rate which will be applied.

If you forget the ATM PIN, you may generate the same by using any of the following methods.

• Using Self Care Portal
• Using iMobile or Internet Banking
• Calling Customer care

No, you cannot use the card in India, Nepal and Bhutan. You can enquire the balance free of charge at ICICI Bank ATMs in India. The balance displayed would be in Indian Rupee equivalent. You can also generate a new ATM PIN at ICICI Bank ATMs free of charge.

Primary Card PIN can be found in PIN mailer kept inside the welcome kit. This PIN mailer has both Web PIN and ATM PIN. Secondary Card PIN can be generated by calling customer care, they will then trigger the same PIN at your registered email id and you will get a confirmation SMS on your registered mobile number.

You can apply at selected ICICI Bank Branches or Select FFMC Branches. You can also buy ICICI Bank Forex Prepaid Card online and it will be delivered at your doorstep*. Click at Buy Online to know more.

(*To know more, please refer buy online section of Forex Prepaid Card).

Please click here to locate Forex enable ICICI Bank branches.

Most ATMs have the facility to check the balance on a card in the local currency.

Insurance Max Cover Remarks Personal Air Accident Cover - Death only. Rs 10 Lakh. This cover is available for PRIMARY Card members upto the age of 69 and is applicable only overseas. 100% benefit total & disablement (as decided permanent by insurance company)

INSURANCE POLICY

On every transaction you will receive SMS and E Mail alerts on your registered mobile number and e mail id respectively. To receive sms alert while abroad you need to activate international roaming on your registered Indian mobile number.

You would get an SMS confirmation shortly after your card is loaded or reloaded or refunded. You may call up our customer care center also to know your balance. You can login into the website and check the transactions anytime.

You can also walk into the nearest ICICI Bank ATM to check the balance on your card (balance will be displayed in rupees)

The Forex Prepaid card comes with advanced security features. To withdraw cash from a VISA ATM using the pre-paid card, customers need the confidential ATM-PIN which is available only to the customers.

The ATM-PIN is issued at the time of card purchase. Customers need to remember the 4 digit PIN number and destroy the document. Do not write in on the card. The card would be blocked after 4 unsuccessful PIN attempts. This ensures that anyone having access to the card cannot use the card.

Web PIN can be generated from ICICI Bank Customer Care and it can be changed after login into Web Portal. In case of secondary card new ATM and Web PIN will be required.

The customers can maximize their saving by using the card at POS terminal, swiping the card to make payment rathr than withdrawing currency from ATMs and there by incurring ATM withdrawal charges while there are no charging for POS usage provided swipe is made in the same currency as the card.

Some ATMs can show these two figures.

You can make a request for replacement of your Forex Prepaid Card by calling our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city. To know the local Customer Care numbers, please click here

Or

The first delivery attempt will be done within 5 working days from the date of request.

Transactions at merchant outlets at protected by signature. The merchant has to match the signature on the chargeslip (produced by the Electronic Data Capture machine at the time of purchase) with the signature on the signature panel on the reverse of the card.

The customers must sign on the signature panel immediately on getting the card.

The chip card is also known as EMV Card. EMV is the brand name of EMV Co. EMV stands for Europay MasterCard Visa.

This organization has set the standards for payment cards with chip. Due to the increasing fraud and misuse with the payments done by magnetic stripe cards, the smart EMV cards have been developed according to the EMV standard in order to prevent fraud and misuse.

This makes the chip card more secure against card fraud than cards that rely only on data encoded in a magnetic stripe on the back of the card.

ICICI Bank Multi Currency Forex Prepaid Card is a prepaid foreign currency card that makes your foreign trip totally hassle-free and convenient. You can load this prepaid card with multiple foreign currencies in India and use it to withdraw cash in the local currency from VISA / VISA PLUS ATMs and merchant outlets accepting VISA Flag cards.

The Card is sold through ICICI Bank branches, iMobile, Internet Banking and selected Money Changers. The Card also comes with features that are introduced for the first time including travel insurance, emergency assistance, advanced account management features, Other advance features are also available with higher variant cards.

ICICI Bank Multicurrency Forex Prepaid Card is available in World's 15 major currencies 

So the US Dollar card will have USD loaded on to it (just like the USD Traveler's Cheque). The Card will work in all countries and will dispense local currencies only on usage at ATMs, but in case the US Dollar card is used in say Europe, conversion charges from USD to Euro will be applicable.

ICICI Bank Multicurrency Forex Prepaid Card is available in World's 15 major currencies.

So the US Dollar card will have USD loaded on to it (just like the USD Traveler's Cheque). The Card will work in all countries and will dispense local currencies only on usage at ATMs, but in case the US Dollar card is used in say Europe, conversion charges from USD to Euro will be applicable.

The card would be shipped within 48-72 hours to select locations serviced by our courier.

The replacement card would be couriered along with its ATM PIN by courier. The card goes in a deactivated stage.

The card can be activated only when the customer call up our Customer Care center and confirm the receipt of the card in proper condition. Without this verification, the card would not be enabled for transactions.

Yes, The ICICI Bank Multicurrency Chip Forex Prepaid Card has a chip on the card which will change the way you make payments while you are overseas. The chip on your Forex Prepaid Card makes payment at merchant even more secure. The card works on chip based technology along with the magnetic strip based technology.

No you have to generate a new ATM PIN however Web PIN will remain the same.

For insurance claims, please contact ICICI Lombard General Insurance on toll free number: 1800-209-8888 or 18002666 or write us at ihealthcare@icicilombard.com. ICICI Lombard PBO takes down the claim information from the customer. Checks based on the card number provided for the cover applicable. Forwards the information to the expert for claim validity If the claim is valid, customer is forwarded the claim form along with the list of supporting documents required. The cheque is sent to customer within 30 days.

In case the ATM/PIN is forgotten, call the Customer Care request for new ATM Pin. The new PIN will be triggered in a password protected format to the registered e-mail ID of the customer. One can also reset/change the PIN by logging in to iMobile and Internet Banking or through Self Care portal at https://inrprepaid.icicibank.com/customer/login.jsp

No. the customer will receive a new ATM PIN along with the replacement card. The customer need to use that for transacting at ATMs. For Multicurrency Forex Prepaid Card, customer may can use the other PIN mailer for ATM PIN provided in the welcome kit.

The ICICI Bank Chip Card has a chip inside the card which will change the way you make payments while you are overseas. The chip inside your Forex Prepaid Card makes payment at merchant even more secure. The card works on chip based technology rather than magnetic strip based technology.

Following are the step for using a ICICI Bank Chip Card

• The cashier inserts the chip Card in the POS terminal
• The chip card must remain in the terminal till the transaction is completed
• If the merchant accidentally swipes the card at the place of inserting the card, the terminal will automatically identify it as a chip card. The terminal will force the cashier to insert chip card instead of doing a swipe

If the POS terminal does not have chip facility, the card can be used for normal magnetic stripe swipe on the POS terminal.

Yes, MOTO Transaction are allowed on the ICICI Bank Forex Prepaid Card. Do avoid transactions in Card Not Present situation. Also, avoid use of your ICICI Bank Forex Prepaid Card for pre-authorisation / initiating a rental at the time of checking-in at hotels or Car rental.

Primary Card is your ICICI Bank Forex Prepaid Card which is attached with the welcome letter. For the identification purpose of the primary card you can cross check the number which is mentioned on the welcome letter.

Secondary Card is the replacement card which can be used if the primary card gets stolen/lost, or if the magnetic strip stops working.

Primary Card is attached with the welcome letter.

Secondary Card is attached at the last page of the booklet

If the card gets stolen, immediately call up customer care number and report your card lost they will block your card.

No. Post withdrawal of cash, with the figures for amount withdrawn and balance available, it is possible to arrive at the exchange rate charged.

This a unique feature provided by ICICI Bank, one may need a replacement card if the card gets stolen/lost, or if the magnetic strip stops working.