Gift Card FAQs

• Balance enquiry through Self-Care Portal:
  https://inrprepaid.icicibank.com/customer/login.jsp

• Balance enquiry through ATM: For this you will have to generate an ATM PIN, which can be done either by self-care page, or through IVR.

  The process for generating PIN through IVR – 022-5040 5238 or 1800 1080 is as follows:

• On calling Customer Care you will be asked about your language preference

• Post selection of language, you need to choose 'option 2' for Prepaid Cards

• You will be asked to enter the 16-digit Card No.

• Next you need to enter your detail as instructed by IVR

• IVR will prompt you to choose 'option 1' for ATM PIN generation

• Post selection, your call will be routed to a Phone Banking Officer, where you will have to request the Phone Banking Officer to generate ATM PIN for your card

• Phone Banking Officer will route the call to a menu, where Card no. will be read out in IVR

• Post this, you will be asked to enter 3-digit CVV no. mentioned on the backside of your Card

• Next, you will be asked to enter a 4-digit ATM PIN of your choice

• You will be asked to reconfirm the new ATM PIN by re-entering it again

• The ATM PIN is now reset

• Balance enquiry through Customer Care: For balance enquiry through phone banking, you will have to call ICICI Bank 24-hour Customer Care No. 1800 1080 and provide details like Name, Card No., Address, etc. and thereafter the Phone Banking Officer will tell you the amount available on the card.

• Balance enquiry through ICICI Bank POCKETS application: For balance enquiry through ICICI Bank POCKETS application, you will have to download the ICICI Bank POCKETS application from Play store or App store. Login on POCKETS application has to be done through the gift card registered mobile number. You can view your card balance in the prepaid card section.

Your ICICI Bank Gift Card comes with zero lost-card liability after its loss has been reported. Hence, report loss of the card to our Customer Care at 022-5040 5238 or 1800 1080 as soon as you come to know about it. We will block the card and thus prevent any further usage. We will then provide you with a replacement card on request, fee of INR.199+GST will be levied for the replacement card.

The ICICI Bank Gift Card is a single load card and the value on the card cannot be re-loaded.

To change the transaction limit for your card, you may call our Customer Care at 022-5040 5238 or 1800 1080 and make a request. Our Customer Care Executive will take your request and it will be completed within 5 working days.

Alternatively, you can also change the transaction limit through ICICI Bank POCKETS application in the prepaid cards section and through ICICI Bank Self Care Portal.

ICICI Bank Gift Card is an all year round gift for any occasion like birthdays, weddings, festivals, anniversaries, farewell etc. It makes your gifting experience hassle-free and helps save your precious time.

If you are an existing ICICI Bank customer, you can avail a Gift Card from any of the nearest ICICI Bank branch.

*Replacement fee will be levied for replacing the card post expiry.

ICICI Bank Gift Cards are delivered instantly over the counter at any of the ICICI Bank branches.

The card cannot be used to withdraw cash. You can use it at any merchant outlet that accepts VISA cards or for online shopping. ICICI Bank reserves the right to charge you for any unauthorized use of your Gift Card.

Corporate Portal

For logging in the New Prepaid Card Corporate Portal, please use your existing User ID.

New Default Password: Last 8 characters of your User ID in reverse order.

Please note:

• User ID can be of maximum 17 characters.

• Please add 0’s (Zeros) at the end of the password for any password forming less than 8 characters.

• You can also use the "Forget Password" option available on Top-Right side of the screen. You need to enter the User ID and click "Submit". The new password will get triggered to your registered e-mail ID.

Self Care Portal

You need to register yourself for accessing the new Prepaid Card Self Care Portal.

Steps to be followed:

• Click on Register New User Screen (Link available on Top Right side of the Screen).

• Enter your Prepaid Card Number, CVV and Click Submit.

• System will prompt for filling below details:

• Create your User Name

• Create your new Password

• Re-enter your new Password

• Create your Transaction Password

• Re-enter your Transaction Password

• Choose security questions from the dropdowns and fill the answers

• Post filling all the requested details, click Submit.

• Message confirming successful registration and creation of User ID and Password will be displayed at “Top Left side of the Screen”.

Post successful registration, click on Login Page and enter your login details for signing in and viewing your card details.

Your ICICI Bank Gift Card comes with zero lost-card liability after its loss has been reported. Hence report loss of the card to our Customer Care as soon as you come to know about it. We will block the card and thus prevent any further usage. We will then provide you with a replacement card on request, fee of INR 199+GST will be levied for the replacement card.

The ICICI Bank Gift Card is a magnetic-strip-based prepaid card operated in partnership with VISA, offering a unique mode of gifting.

The ICICI Bank Gift card is a convenient gifting solution. It will be activated with the loaded amount after the Bank realize the funds from your payment instrument (debit instruction or Cheque). Once active, the card lets the recipient to shop at over eight lac merchant outlets all across the country, or can do online purchase through it. Every time the Gift Card is used, the purchase amount is deducted automatically from the card balance. Once this amount is spent completely, the recipient can either dispose of the card or retain it as a memento!

• Welcome letter – In which the card is enclosed along with the QR for viewing the detailed Terms and Conditions.

• Envelope - With the following instructions on the seal "Accept package only if the seal is intact. Do not hand the package over to anyone."

The card will be placed in a designer kit

The ICICI Bank Gift Card can be loaded with a minimum amount of INR.500 to maximum amount of INR.10,000 per card.

You can place a request at our Customer Care for a replacement card. The new card will be issued and the available balance will be transferred to the new card within 10 working days, only if the available balance is more than INR 199. Replacement charges of INR.199+GST will be levied on the new card.

No.

Internal processes like Card balance enquiry, etc. require verification to prevent misuse of the Gift card, hence we ask for the receiver details. Also, according to the RBI guidelines ICICI Bank is required to keep records of the person who shall be using the card, this is for AML(Anti Money Laundering) purposes.

There is no charge levied on the usage of the card at any VISA enabled Merchant Outlets or at ICICI Bank ATM for balance enquiry. However, balance enquiry request made through any bank ATM other than ICICI Bank shall attract charges of INR. 8.5+GST per transaction. ICICI Bank do not hold the responsibility if merchant levies a surcharge on card transaction. Please refer Terms and Conditions for further details.

No, you cannot transfer funds from one Gift Card to any other card.

The Gift Card would be valid for a minimum period of 12 months from the date of card generation (expiry date is mentioned on the card), or till such time when the amount loaded onto the card is exhausted, whichever is earlier. Please look at the expiry date on the card on purchase.