Gift Card Voucher FAQs

Electronic: In a single day any customer can order up to a maximum of Rs. 10,000 worth of electronic shopping voucher.

Physical: In a single day any customer can order up to a maximum of Rs. 10,000 worth of physical shopping voucher.

Once the order is placed and processed, the same cannot be cancelled.

No, an expired shopping vouchers/voucher will not be exchanged.

No, voucher validity will not be extended under any circumstances.

Electronic: Delivery is instant. On successful completion of transaction the customer will receive the voucher instantly on his mobile via SMS or on his email address.

Physical: All orders are delivered in 4 to 5 working days from the time the payment is received and verified. Working days exclude public holidays and Sundays. For Special Offers & Promotions please add 2 more working Days to the Delivery Timeline. These special offers mean a Seasonal, Combo deals or short term promotional Shopping vouchers.

Electronic: Shopping vouchers is valid for a period of 6 months. However, different brands and retailers, at their discretion, may maintain the validity as per their business policy. Kindly refer brand wise standard Terms & condition for more details available in the website.

Physical: Shopping vouchers is valid for a period which ranges from 6 to 12 months. However, different brands and retailers, at their discretion, may maintain the validity as per their business policy. Kindly refer brand wise standard Terms & condition for more details available in the website.

Electronic: If you have received the Electonic shopping vouchers of incorrect value then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name

Physical: If you have received a voucher of incorrect value then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name

If you have received a physical voucher that is soiled/torn or incorrect, an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name

In this case Euronet will contact with Service provider for pick up of torn/soiled voucher and replacement of fresh shopping vouchers to the customer. This process will take additional 4 to 5 working days for complete resolution. There will not be any kind of additional charges for this replacement.

For any failed transaction, the amount will automatically gets refunded into your bank account with in 3 to 4 working days.

Please refer brand details document for specific terms and conditions involved.

There are absolutely no additional charges involved although there is a standard delivery charge of Rs. 50 per order in case of physical shopping voucher.

Electronic shopping vouchers can be bought and delivered instantly in Electronic forms like SMS or Email by any customer. While redeeming this shopping vouchers, customer just needs to quote/flash his voucher code received on his email or sms.

Physical shopping vouchers are not delivered in electronic form and received as a Printed hardcopy brand voucher. These vouchers have necessary security codes and Hologram sticker, authorized stamp with signature etc. For redemption, Customer needs to carry the actual physical voucher and hand it over to the brand outlet cashier/POS during billing.

Electronic: There will be absolutely no shipping charges for ordering electronic shopping vouchers. For e.g. customer has decided to purchase a voucher worth Rs. 1000. Then, the amount debited from the customer’s bank account would be Rs. 1000.

Physical: Rs. 50 will be charged for shipping & handling for each order irrespective of multiple voucher selection in one order. This amount will be debited while placing the order. For e.g. customer has decided to purchase a voucher worth Rs. 1000. Then, the amount debited from the customers bank account would be Rs.1050. Rs. 50 would be applicable for a single order which can have a single or multiple vouchers.

No. Shopping vouchers can only be delivered within India.

Electronic: If your Electonic shopping vouchers is not getting accepted for redemption then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name

Physical: If your physical shopping vouchers is not getting accepted for redemption then you can write an email to our customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name

Electronic: The minimum denomination available would be INR 50 and maximum INR 5,000. Howsoever, the list of available denomination can be seen, once you choose the brand on the shopping vouchers website.

Physical: The minimum denomination available would be INR 100 and maximum INR 25,000. Howsoever, the list of available denomination can be seen, once you choose the brand on the Shopping voucher website.

Our shopping vouchers service providers have partnered with reputed courier companies and all orders are delivered by them in the stipulated time period.

All the shopping vouchers are accepted at the respective retailers or brands outlets only, unless, specified otherwise.

(Example - Croma Shopping vouchers instead of Shopperstop Shopping vouchers)

Electronic: If you have received the wrong Electonic shopping vouchers then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name

Physical: If you have received the wrong physical voucher then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name

In this case Euronet will contact with Service provider for pick up of wrong voucher and replacement of fresh corrected voucher to the customer. This process will take additional 4 to 5 working days for complete resolution. There will not be any kind of additional charges for this replacement.

Electronic: If you have not received the Electonic shopping vouchers then please send an email to our service provider email at help@mygyftr.com or call helpline at 08510004444. In case you are sending email then please provide the relevant transaction details as below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name

Physical: If you have not received the physical voucher then an email can be sent to the customer support team at csupportmr@euronetworldwide.com and you will get a response within 48 hours. You need to send relevant transaction details as mentioned below:

• Transaction ID
• Transaction amount
• Transaction date
• Shopping vouchers brand name