Unifare Mumbai Metro Debit Cards FAQs

The following Mumbai Metro stations are enabled for auto recharge:

• Versova
• D.N.Nagar
• Azad Nagar
• Andheri
• Western Express Highway
• Chakala
• Airport Road
• Marol Naka
• Saki Naka
• Subhash Nagar
• Asalpha Road
• Ghatkopar

The following Mumbai Metro stations are enabled for auto recharge:

• Versova
• D.N.Nagar
• Azad Nagar
• Andheri
• Western Express Highway
• Chakala
• Airport Road
• Marol Naka
• Saki Naka
• Subhash Nagar
• Asalpha Road
• Ghatkopar

Auto recharge/Auto top up is a standing instruction facility on your ICICI Bank Unifare Mumbai Metro Debit Card to recharge the Mumbai Metro Transit chip. In this facility, the auto recharge amount is credited to the Mumbai Metro Transit Chip automatically when the balance on the chip drops below the threshold limit. The auto recharge amount is Rs. 200 i.e. every time the balance on your Mumbai Metro Transit chip drops below a certain limit, Rs. 200 will be debited to your Bank Account and credited on the Mumbai Metro Transit Chip.

No, Use of different cards for the same journey might attract penalty as per Mumbai Metro rules. Please make sure to use the same card at the entry and exit during a single journey to avoid inconvenience.

You will not receive an SMS when the auto recharge is triggered on the Mumbai Metro Transit Chip in your Debit Card, but you will receive an SMS once your Bank Account is subsequently debited with the auto recharge amount.

Auto recharge/Auto top up is a standing instruction facility on your ICICI Bank Unifare Mumbai Metro Debit Card to recharge the Mumbai Metro Transit chip. In this facility, the auto recharge amount is credited to the Mumbai Metro Transit Chip automatically when the balance on the chip drops below the threshold limit. The auto recharge amount is Rs. 200 i.e. every time the balance on your Mumbai Metro Transit chip drops below a certain limit, Rs. 200 will be debited to your Bank Account and credited on the Mumbai Metro Transit Chip

In case your ICICI Bank Unifare Mumbai Metro Debit Card is not readable at the Metro stations, please visit the Customer Service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will deactivate your existing Debit Card and send you a new Debit Card. The balance on the Mumbai Metro Transit Chip will however not be transferred to the new Debit Card.

The ICICI Bank Unifare Mumbai Metro Debit Card contains a Mumbai Metro Transit Chip embedded along with the Debit Card Chip linked to your Savings Bank account. Hence it acts as a dual purpose card that can be used for traveling on the Mumbai Metro and for making ATM cash withdrawals, retail and online Debit Card transactions at over 22 million establishments worldwide.

The Auto Recharge facility on the card remains active unless the customer has placed a request for deactivation of the same.

You will not receive an SMS when the auto recharge is triggered on the Mumbai Metro Transit Chip in your Debit Card, but you will receive an SMS once your Bank Account is subsequently debited with the auto recharge amount.

No, Use of different cards for the same journey might attract penalty as per Mumbai Metro rules. Please make sure to use the same card at the entry and exit during a single journey to avoid inconvenience.

In case your ICICI Bank Unifare Mumbai Metro Debit Card is not readable at the Metro stations, please visit the Customer Service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will deactivate your existing Debit Card and send you a new Debit Card. The balance on the Mumbai Metro Transit Chip will however not be transferred to the new Debit Card.

To close the Mumbai Metro Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the auto recharge facility on your Mumbai Metro Transit Chip by visiting the Customer Service window at any of the designated Mumbai Metro stations with your ICICI Bank Unifare Mumbai Metro Debit Card.

Simultaneously, a new request for a regular debit card will be taken and sent to your address. Standard reissuance charges of the new debit card will be applicable.

The Auto Recharge facility on the card remains active unless the customer has placed a request for deactivation of the same.

For deactivation, please visit the Customer Service window at any of the designated Mumbai Metro stations with your ICICI Bank Unifare Mumbai Metro Debit Card. Please note that once deactivated, the auto recharge facility cannot be reactivated on your card. If you wish to avail the auto recharge facility again, please place a request for a replacement card* by calling our Customer Care.

*Replacement charges as applicable will be levied.

Charges applicable for a Mumbai Metro Coral Debit Card are as follows:

Joining fee: Rs. 599 + GST

Annual fee: Rs. 599 + GST

Notes:

• Annual fee will be charged from 2nd year onwards
• Joining fee will only be charged for the 1st year
• Re-issuance of a Unifare Coral debit card for any reason will attract re-issuance charges of Rs.199 + goods and services tax
• Rs. 100 will be deducted from your linked ICICI Bank account for recharge on the Mumbai Metro Transit Chip on issuance of the Debit Card

Yes, you can obtain a refund of the value on the Mumbai Metro Smart Card / Transit Chip. You need to visit customer service window of Mumbai Metro stations along with your card and valid ID proof. The Auto Recharge facility will be deactivated by Mumbai Metro before giving a refund of stored value. Once the Auto Recharge is deactivated it cannot be reactivated on the same card.

To close the Mumbai Metro Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the auto recharge facility on your Mumbai Metro Transit Chip by visiting the Customer Service window at any of the designated Mumbai Metro stations with your ICICI Bank Unifare Mumbai Metro Debit Card.

Simultaneously, a new request for a regular debit card will be taken and sent to your address. Standard reissuance charges of the new debit card will be applicable.

The threshold limit is the balance amount (on the Mumbai Metro Transit Chip) at which the auto recharge instruction will be executed automatically. The threshold limit is Rs. 50 i.e. when the balance on the Mumbai Metro Transit Chip drops below Rs. 50, the auto recharge of Rs. 200 will be credited to the Mumbai Metro Transit Chip after automatic deduction from the Bank Account.

For deactivation, please visit the Customer Service window at any of the designated Mumbai Metro stations with your ICICI Bank Unifare Mumbai Metro Debit Card. Please note that once deactivated, the auto recharge facility cannot be reactivated on your card. If you wish to avail the auto recharge facility again, please place a request for a replacement card* by calling our Customer Care.

*Replacement charges as applicable will be levied.

The ICICI Bank Unifare Mumbai Metro Debit Card contains a Mumbai Metro Transit Chip embedded along with the Debit Card Chip linked to your Savings Bank account. Hence it acts as a dual purpose card that can be used for traveling on the Mumbai Metro and for making ATM cash withdrawals, retail and online Debit Card transactions at over 22 million establishments worldwide.

Yes, you can obtain a refund of the value on the Mumbai Metro Smart Card / Transit Chip. You need to visit customer service window of Mumbai Metro stations along with your card and valid ID proof. The Auto Recharge facility will be deactivated by Mumbai Metro before giving a refund of stored value. Once the Auto Recharge is deactivated it cannot be reactivated on the same card.

Charges applicable for a Mumbai Metro Coral Debit Card are as follows:

Joining fee: Rs. 599 + GST

Annual fee: Rs. 599 + GST

Notes:

• Annual fee will be charged from 2nd year onwards
• Joining fee will only be charged for the 1st year
• Re-issuance of a Unifare Coral debit card for any reason will attract re-issuance charges of Rs.199 + goods and services tax
• Rs. 100 will be deducted from your linked ICICI Bank account for recharge on the Mumbai Metro Transit Chip on issuance of the Debit Card

The threshold limit is the balance amount (on the Mumbai Metro Transit Chip) at which the auto recharge instruction will be executed automatically. The threshold limit is Rs. 50 i.e. when the balance on the Mumbai Metro Transit Chip drops below Rs. 50, the auto recharge of Rs. 200 will be credited to the Mumbai Metro Transit Chip after automatic deduction from the Bank Account.

You can view the features & benefits of a Mumbai Metro Coral Debit Card by visiting the path: www.icicibank.com>Personal>Apply online>Cards>Debit Cards>Choose your Debit Card>Unifare Debit Card>Mumbai Metro Coral Debit Card.

Or you can also get the details from the below mentioned link:

https://www.icicibank.com/Personal-Banking/cards/Consumer-Cards/unifare-cards/mumbai-metro-coral-debit-card/index.page?

You can view the features & benefits of a Mumbai Metro Coral Debit Card by visiting the path: www.icicibank.com>Personal>Apply online>Cards>Debit Cards>Choose your Debit Card>Unifare Debit Card>Mumbai Metro Coral Debit Card.

Or you can also get the details from the below mentioned link:

https://www.icicibank.com/personal-banking/cards/unifare-cards/mumbai-metro-coral-debit-card?

You can view the features & benefits of a Mumbai Metro Platinum Debit Card by visiting www.icicibank.com>Personal>Apply online>Cards>Debit Cards>Choose your Debit Card>Unifare Debit Card>Mumbai Metro Platinum Debit Card

Or you can also get the details from the below mentioned link:

https://www.icicibank.com/Personal-Banking/cards/Consumer-Cards/unifare-cards/mumbai-metro-platinum-debit-card/benefits.page?

You can view the features & benefits of a Mumbai Metro Platinum Debit Card by visiting www.icicibank.com>Personal>Apply online>Cards>Debit Cards>Choose your Debit Card>Unifare Debit Card>Mumbai Metro Platinum Debit Card

Or you can also get the details from the below mentioned link:

https://www.icicibank.com/Personal-Banking/cards/Consumer-Cards/unifare-cards/mumbai-metro-platinum-debit-card/benefits.page?