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ICICI Bank launches two apps to enhance customer service

August 25, 2014


  • First Bank in India to launch mobile applications for loan details and tracking of dispatches
  • iLoans to help customers access loan account details while iTrack to check status of dispatches


Mumbai: ICICI Bank, India’s largest private sector bank, announced the launch of two new mobile banking applications; ‘iLoans’ and ‘iTrack’, for accessing loan account details and tracking status of dispatches, respectively. The new apps are available for download on Google Play store and Apple App, with ‘iTrack’ also available on the Windows Store.


The Bank, which is a leader in the mobile banking industry, aims to enhance customer experience with the launch of these two new mobile applications. Using these apps, all customers, even those having only loan accounts with the Bank can get easy access to their information, thus eliminating the need to call phone banking or visit a branch.


These launches come close on the heels of a slew of technology-led innovative services of the Bank including Touch Banking, Tab Banking, Facebook Banking through ‘Pockets by ICICI Bank’, a website that offers a seamless experience across devices such as desktops, mobiles and tablets, iMobile for Windows phones and an upgraded internet banking platform that provides customised and personalised views.


'iLoans' : This app offers customers the convenience of accessing their loan related details on mobile phones. Customers who have a home, auto, commercial vehicle or personal loan with the Bank can use this application. All one needs to do is to download the ICICI Bank iLoans application on his mobile and activate.


This app allows the loan customers to check their loan account details, disbursement details, check EMI details and payment schedule, generate IT certificate, access the nearest loan servicing branch details, view multiple loan details and e-mail statements to registered as well as an alternate e-mail ID. More details can be found on :


'iTrack' : It enables customers to track the status of deliverables dispatched sent to them by the Bank, like statements, letters and cheque books for their savings, current, loan or demat accounts. Customers can track their dispatches by either their account number or airway bill number. This app brings forth the facility to view previously searched deliverables in addition to adding a deliverable as ’Favourite’ for quick access for future tracking. Calling the customer care directly from the app itself for immediate help is yet another interesting feature of the app


More details can be read on


About ICICI Bank Ltd: ICICI Bank Limited (NYSE:IBN) is India's largest private sector bank with consolidated total assets of US$ 124.5 billion at June 30, 2014. ICICI Bank's subsidiaries include India's leading private sector insurance companies and among its largest securities brokerage firms, mutual funds and private equity firms. ICICI Bank's presence currently spans 19 countries, including India.


For news and updates about ICICI Bank, follow us on


Except for the historical information contained herein, statements in this release, which contain words or phrases such as 'will', 'would', etc., and similar expressions or variations of such expressions may constitute 'forward looking statements'. These forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those suggested by the forward-looking statements. These risks and uncertainties include, but are not limited to our ability to obtain statutory and regulatory approvals and to successfully implement our strategy, future levels of non-performing loans, our growth and expansion in business, the adequacy of our allowance for credit losses, technological implementation and changes, the actual growth in demand for banking products and services, investment income, cash flow projections, our exposure to market risks as well as other risks detailed in the reports filed by us with the United States Securities and Exchange Commission. ICICI Bank undertakes no obligation to update forward-looking statements to reflect events or circumstances after the date thereof. All reference to interest rates, penalties and other terms and conditions for any products and services described herein are correct as of the date of the release of this document and are subject to change without notice. The information in this document reflects prevailing conditions and our views as of this date, all of which is expressed without any responsibility on our part and is subject to change. In preparing this document, we have relied upon and assumed, without independent verification, the accuracy and completeness of all information available from public sources. ICICI Bank and the "I man" logo are the trademarks and property of ICICI Bank. Any reference to the time of delivery or other service levels is only indicative and should not be construed to refer to any commitment by us. The information contained in this


For Press Queries:

Sujit Ganguli
Senior General Manager & Head - Corporate Communications and Brand Group
ICICI Bank Ltd.
Mumbai – 51

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ICICI Academy for Skills launches center in Coimbatore

December 16, 2013

  • To impart vocational training
  • The Academy will train 5000 youth across the country in the first year of operation

Coimbatore: ICICI Academy for Skills (ICICI Academy) today announced the launch of a center in Coimbatore to provide vocational training to the youth from the economically weaker sections to help them earn a sustainable livelihood.


The center will offer courses in four disciplines - selling skills, electrical & home appliance repair, refrigeration & air conditioning repair and pumps & motor repair.


ICICI Academy has formalised the content of the courses for electrical & home appliance repair, refrigeration & air conditioning repair and pumps & motor repair with best-in-class knowledge partners namely, Schneider Electric India Pvt. Ltd., Blue Star Ltd. and Crompton Greaves, respectively. The Bank will use in-house expertise to impart the training on selling skills. The center in Coimbatore offers residential facilities for the students enrolled in electrical & home appliance repair, refrigeration & air conditioning repair and pumps & motor repair.


ICICI Foundation for Inclusive Growth (ICICI Foundation) started the ICICI Academy in line with its plan to promote inclusive growth. ICICI Academy aims to train 5,000 youth at nine training centers across the country in the first year of operation. It aims to train 15,000 youth across the country by the year 2016.


Announcing the launch, M. S. Ramachandran, Director, ICICI Bank said: "The ICICI Group has a long standing tradition of contributing to the nation’s growth through its business and CSR initiatives. We have set up the ICICI Academy for Skills with an aim to equip the youth with the required skill sets needed to earn a sustainable livelihood and participate in the economic opportunities arising in the country. Through this initiative, we are working towards realising the immense potential of India’s demographic dividend."


Over the past five years, the ICICI Group and ICICI Foundation’s CSR philosophy has been focusing on four key areas namely education, primary healthcare, skill development for sustainable livelihoods and financial inclusion, enabling people to participate in the economic opportunities arising in India. These initiatives have impacted the lives of more than 10 million people across the country.


After launching its maiden center in Jaipur two months ago, ICICI Academy launched its centers in Chennai, Hyderabad, Bangalore and Pune last month. It has also firmed up plans for centers in Sangli, Patna and Guwahati.


In addition to offering training free of cost, ICICI Academy will provide uniforms, meals and all relevant course material to the students. Each centre will also have a library for the students to use.


The key highlights of ICICI Academy are:

  • Total six courses on offer: Selling skills, office administration & web design for graduates; electrical & home appliance repair, refrigeration & air conditioning repair and motor & pump repair for class X pass -outs.
  • The duration of the courses varies from 8 to 12 week.
  • ICICI Foundation has tied up with several partners for generating the content of these courses. The partners are: Tally Solutions Pvt. Ltd. for office administration, Blue Star Ltd. for refrigeration & air-conditioning repair, NIIT Ltd. for web designing, Crompton Greaves for pumps & motor repair and Schneider Electric India Pvt. Ltd. for electrical & home appliance repair.
  • ICICI Foundation will create an online job portal where the trained youth can register themselves. The portal will be promoted among potential employers.


About ICICI Foundation: It was founded by the ICICI Group in early 2008, with a view to carry forward and build upon ICICI Group's legacy of promoting inclusive growth


ICICI Foundation seeks to promote inclusive growth in India by contributing to the key enablers required for widespread participation in economic opportunities in the country. Through focused initiatives in the identified areas including primary healthcare, elementary education, skill development and sustainable livelihoods and financial inclusion, ICICI Foundation is working towards building capabilities and developing innovative models that can be replicated and scaled up in future. ICICI Academy operates under the aegis of ICICI Foundation.


The information in this release reflects our views and intent as of this date and is subject to change. ICICI Bank and the "I man" logo are the trademarks and property of ICICI Bank. The information contained in this document is for the purpose of general circulation only.


For Queries Related to Media:

Mr. Sujit Ganguli
Head, Brand and Corporate Communications
ICICI Bank Limited
Bandra Kurla Complex, Mumbai – 400051


For Press Queries please contact:

Chinmay Sengupta
Chief Operating Officer
ICICI Foundation For Inclusive Growth

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