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NSDL - Annexure A
| Escalation Matrix | |||||
| Note : While raising query to the below contact numbers, kindly quote your demat client id along with depository participant id IN301348. | |||||
| Details of Contact | Person | Address | Contact No (*) | Email Id | Working Hours |
| Customer care | Mr. Aslam Shaikh | ICICI Bank Ltd Securities Market Services, 1st Floor, Empire Complex, 414, Senapati Bapat Marg, Lower Parel (West), Mumbai-400013. |
022-66672896 | corpdpgrievance@icicibank.com | Monday to Friday, Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays) |
| Compliance Officer | Mr. Eric Kathawalla | ICICI Bank Ltd Securities Market Services, E7/1st Floor, Empire Complex, 414, Senapati Bapat Marg, Lower Parel (West), Mumbai-400013. |
022-66672126 | eric.kathawalla@icicibank.com | Monday to Friday, Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays) |
| Head of Customer care | Mr. Phani Kumar Thota | ICICI Bank Ltd Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032. |
022-39337936 | customer.care@icicibank.com | Monday to Friday, Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays) |
| CEO | Mr. Sandeep Bakhshi | ICICI Bank Ltd Corporate Head Office ICICI Bank Towers Bandra - Kurla Complex, Bandra (East), Mumbai - 400 051. |
022-40088008 | managingdirector@icicibank.com | Monday to Friday, Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays) |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal
For any NSDL depository related circulars please refer to the below link:
https://nsdl.co.in/business/circular.php
For NSDL IDeAS and e-Voting, Please refer to the below link:
