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      Complaints against ICICI Bank as a Custodian

      A. Data for the Month ending - March 2023

      Sr. no. Received from Pending at the end of the last month Received during the month Resolved during the month* Total Pending at the end of month ** Complaints Pending > 1 month Average Resolution time^
      (in days)
      1 Directly from Investors NIL NIL NIL NIL NIL NIL
      2 SEBI (SCORES) NIL NIL NIL NIL NIL NIL
      3 Stock Exchanges (if relevant) NIL NIL NIL NIL NIL NIL
      4 Other Sources (if any) NIL NIL NIL NIL NIL NIL
      5 Grand Total NIL NIL NIL NIL NIL NIL

       

      Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

      B. Trend of Monthly disposal of complaints for the Financial Year-

      SN Month Carried forward from previous month Received during the month Resolved during the month * Pending at the end of the month **
      1 04/22 NIL NIL NIL NIL
      2 05/22 NIL 1 1 NIL
      3 06/22 NIL NIL NIL NIL
      4 07/22 NIL NIL NIL NIL
      5 08/22 NIL NIL NIL NIL
      6 09/22 NIL NIL NIL NIL
      7 10/22 NIL NIL NIL NIL
      8 11/22 NIL NIL NIL NIL
      9 12/22 NIL NIL NIL NIL
      10 01/23 NIL NIL NIL NIL
      11 02/23 NIL NIL NIL NIL
      12 03/23 NIL NIL NIL NIL
      Grand Total NIL 1 1 NIL

       

      * Inclusive of complaints of previous months resolved in the current month.

      ** Inclusive of complaints pending as on the last day of the month.

      ^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

      Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

      C. Trend of Annual (FY) disposal of complaints (For 3 years on rolling basis)-

      SNo Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
      1 2020-21 NIL 2 2 NIL
      2 2021-22 NIL 1 1 NIL
      3 2022-23 (Till March, 2023) NIL 1 1 NIL
      Grand Total NIL 4 4 NIL

       

      Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

      Any grievance can be mailed to custodycare@icicibank.com.

      Date View/Download Form
      March 2023 Click Here
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