Cheque Books FAQs

Cheque book will be processed and will be delivered to your address registered with bank.

Once the cheque book request is placed you will receive it within 9 working days ,however the delivery will be attempted by Courier within 5 working days.

Please track the status of your cheque book deliverable through the below mentioned channels: 

Internet Banking: 

Please login to www.icicibank.com with your User ID and Password > Customer service > Service request > Track your deliverable > Track Your Shipment > Enter Courier AWB Number or Enter ICICI Bank Account Number > Submit. 

Click here to track deliverable 

iMobile:

>Login to iMobile > Smart keys and services > Check Status > Track deliverable

Customer Care:

To know the local Customer Care numbers, please click here.

Two cheque books of 10 leaves each will be issued free of charge every year.
After that, there is a charge of Rs 20.00 plus 18% Goods and Services Tax (GST) w.e.f. July 1, 2019. This will be applicable per cheque book.

Please track the status of your cheque book deliverable through the below mentioned channels: 

RBI guidelines on standardization of security features for cheque leaves, referred to as CTS-2010 are aimed at enhancing customer safety and facilitating easier processing of cheques.

CTS -2010 standards cheque's issued have the following distinguishing features:

• The word "CTS – 2010" printed on the left side of your cheques near the perforation
• The branch address should be printed on the left side top corner

The Turn Around Time (TAT) for cheques deposited by you is mentioned below:

ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 1 working day.
ICICI Bank drop box or ATM drop box will be credited to the account within 2 working days.

A local Non-ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 3 working days.
ICICI Bank drop box or ATM drop box will be credited to the account within 4 working days.

The clearance of an outstation Non-ICICI Bank cheque:
If an ICICI Bank branch is located where the outstation Non-ICICI Bank cheque is payable, the cheque deposited will be credited to the account, within 7 working days from the date of deposit.
If an ICICI Bank branch is not located where the outstation Non-ICICI Bank cheque is payable, the outstation Non-ICICI Bank cheque will be credited to the account, within 14 working days from the date of deposit.

If the above mentioned TAT is completed and the cheque is not cleared, please provide the following details to enable us to assist you:
The date when the cheque was deposited
The cheque number
The cheque amount
The name of the bank on which the cheque is drawn
The branch of the bank on which the cheque is drawn
The place where the cheque was deposited (At an ATM, across a branch counter or in a branch ATM drop box)
The name of the branch/ ATM
Whether it is deposited by 'self' or third party.

You may also lodge this complaint by calling our Customer Care from your registered mobile number between 07:00 a.m. and 09:00 p.m. To know the local Customer Care numbers, please click here

Cheques crossed at the top left hand corner that necessarily needs to be deposited into the payee’s account is account payee / crossed cheque.

Yes, Customer have a choice of selecting local/ multicity cheque however no frill,student ,semi urban and rural account holders will get a local cheque book.

Yes, Customer have a choice of selecting local/ multicity cheque however no frill,student ,semi urban and rural account holders will get a local cheque book.

With effect from December 12, 2018, Non-CTS cheque will be discontinued.

You can order the cheque book through the "Services" icon available on homepage. Please click here to navigate.

You may view the charges at www.icicibank.com > Service Charges & Fees > Personal Banking > Savings Accounts > Common Charges Across Savings Accounts.
Alternatively please click here 

Cheque stop payment charges:
Rs. 50 per cheque and Rs. 100 for range of cheques covered in single mandate.
No charge is levied, if stop payment request is made through Internet Banking and Customer Care (IVR).

Cheques issued by a banker that are payable at the issuing branch itself are bankers cheque.

Cheques usually used to withdraw cash by the account holder or by a third party at the branch where the customer has an account or any other ICICI Bank Branch is a bearer cheque.

The deposited cheque if dishonoured, will be sent at your communication address within 8 working days. 

If you have not received the returned cheque after 8 working days, you may call our Customer Care from your registered mobile number between 7:00 a.m. and 9:00 p.m. To know the local Customer Care numbers, please click here

You may place a request for non receipt of your cheque book through the below mentioned channels.

Internet Banking: 

Please login to your Internet Banking Account >Customer Service >Service Request>Bank Accounts > more> Cheque Book/ DD Related > Request for Re-dispatch of undelivered Debit card/Cheque Book.