Chip and PIN Credit Cards FAQs

Your 4-digit PIN will be sent to you separately at your mailing address and should reach you within 7 working days of receiving your Credit Card.

For Ferrari Platinum Cardholders, your 4 digit PIN is sent through SMS on registered mobile number. In case your mobile number is not registered, the PIN is sent separately at your mailing address.

Alternatively, to generate Pin number for your ICICI Bank credit card please follow the below steps.

Internet Banking:

Login to Internet Banking with your user ID and Password > My Accounts > Credit Cards > Generate Credit Card PIN Online

(to be used only for Primary card Apin generation, for Addon card same is not applicable)

Pin generation through iMobile:

Login to ICICI Bank I-Mobile app > Click on Smartkeys & Services > Click on Card Services > Generate Credit card Pin. Enter the required details and Submit.

Customer Care:

Dial our Customer Care from your registered mobile number and follow the instructions to generate the PIN.

To know the local Customer Care numbers, please click here.

Please note:

1. After 3 incorrect PIN attempts your PIN will be blocked and you have to generate a new PIN.

2. After 9 incorrect PIN entry attempts your card will be blocked automatically and you will need to call our Customer Care for issuance of a replacement Credit Card.

Yes, you can use the same PIN for cash withdrawals through ATMs. Please note that terms of the Cash Withdrawal facility will be as communicated at the time of delivery of your card. For more information on the same, please contact our Customer Care.

Yes, you can use your Chip and PIN Credit Card overseas. Please note that in a few countries, Chip and PIN cards are not the market norm and all the Point Of Sale (POS) terminals may not ask for the PIN. In such a scenario, you can continue to use your card by swiping the magnetic stripe.

Yes, you will need to register your new Chip and PIN card for 3D Secure (Verified by VISA/ MasterCard SecureCode/American Express Safekey) for online transactions at www.icicibank.com

Please call our Customer Care to convert your existing magnetic stripe Credit Card to Chip and PIN Credit Card.

ICICI Bank Chip Credit Cards come with an embedded micro chip which provides additional security against counterfeiting / duplication of the card. It also provides an extra layer of security in the form of a Personal Identification Number (PIN). You will be required to enter your 4-digit PIN on the terminal for transactions at merchant outlets.

Yes, you will receive a separate PIN at your mailing address for each Add-on card that has been issued to you.

All merchants in India are progressively moving towards Chip and PIN configuration on their terminals. If the terminal is already configured for a Chip and PIN card, it will prompt for a PIN for transactions on the Chip and PIN card. If the terminal is not configured for a Chip and PIN card, you can continue to use your card without entering the PIN.